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SD agent, SD Service Event

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Carlos Aguilar_2
Frequent Advisor

SD agent, SD Service Event

What is SD Angent?
What is SD Service Event?
Where they be instaled?: In client machines? or in a server?
Instalation guide does not explain it.

I need to receive a pop-up messaje when a new service call is created.
5 REPLIES
Steven E. Protter
Exalted Contributor

Re: SD agent, SD Service Event

SD Agent is the Software Distributor deamon which allows the system to accept software installtions, removals and modfifications.

It is restarted as follows:

/sbin/init.d/swagentd -r

Its installed automatically with the OS.

SEP
Steven E Protter
Owner of ISN Corporation
http://isnamerica.com
http://hpuxconsulting.com
Sponsor: http://hpux.ws
Twitter: http://twitter.com/hpuxlinux
Founder http://newdatacloud.com
Sridhar Bhaskarla
Honored Contributor
Solution

Re: SD agent, SD Service Event

Hi,

The words Service, call, pop-up message etc., tell me that you are talking about "Service Desk" a product in Openview family.

When I was administering Openview before, we thought of using it. You can get the documentation from the openview site.

http://ovweb.external.hp.com/lpe/doc_serv/

-Sri
You may be disappointed if you fail, but you are doomed if you don't try
Caesar_3
Esteemed Contributor

Re: SD agent, SD Service Event

Hello!

If you talk about the SW so it's on every
hpux machine and it's control the software
on the machine (install, remove, give option to other to install, check the software, etc.)

Caesar
Caesar_3
Esteemed Contributor

Re: SD agent, SD Service Event

Hello!

If it's not the SW and you talk about integration between hp and microsoft so
it's integration between OpenView Operations
from HP and the microsoft Operation Mngr.
In the end you recive popup msgs.

Agent for recive the msgs.
Service is for the integration.

Caesar
Carlos Aguilar_2
Frequent Advisor

Re: SD agent, SD Service Event

I am sorry
I am talking about Open View Service Desk, but I put the message in the wrong forum.
Please, again, I'm sorry.