SUSE Linux stopped booting

[Jerry Yu]

I got a HP 2133 mini-note laptop about a month ago, and now it fails to boot (I turn it and it stays stuck on the screen that says "SUSE Linux")

Does anyone know why this is going on?

[Steven E. Protter]

Shalom,

More than likely a disk problem.

The distribution might have some keyboard combinations that can be used to see the console.

SEP

[Serviceguard for Linux]

If you have an external DVD you can tell if it is the disk or not. You can try to boot the recovery DVD.

If that works then you can create a "bootable" linux DVD and might be able to use that to save your files before recovering.

[Jerry Yu]

I tried booting from a Ubuntu bootable CD and it sent me to Caldera DR-DOS ... is that supposed to happen?

[Serviceguard for Linux]

I haven't used the Ubuntu bootable CD before. Someone else may be able to say.

Can you see the internal drive with Dr-DOS? At this stage I think you're just trying to see if the OS is corrupted or the internal drive is dead.

I thought this would still be under warranty.

[Jerry Yu]

The warranty's still active, but I'm not sure how to use it. Do I just call HP support directly and ask them to pick up the laptop?

[Serviceguard for Linux · Accepted solution]

Call or use the web. They'll probably walk you through a process to make sure it is really something that is HW related. Be prepared, they may want to you re-install the OS.

If its HW related, they'll tell you the repair process.