Software Update Manager down?

[erics_1]

Jayson,

Did you ever get into software update manager?

Eric

[Jayson T. Garrett]

Hi folks...

Thanks for all your helpful suggestions. Unfortunately, I'm still not able to get into SUM. I checked, and I do have active software support agreements attached to my profile, but still no luck.

To see if it was my browser, I've even tried getting in using different PCs, including trying IE on Mac OS X, but no luck.

I guess I'm going to have to call the Response Center, even though I'm not sure who to ask for when I do. :-)

[Elizabeth_2]

Hi Jayson,

When you call the response center just let then know that you are having problems ordering media on on SUM/ITRC. There is a designated ITRC team dedicated to helping resolve these types of problems.