Suppress iLO4_1_TestEvent

[Cali]

Hello,

in IRS 7.0.8 we got al lot of "iLO4_1_TestEvent" Messages from the Servers.

Is there a way to suppress this messages, because every time two Mails (Case Open, Case Closed) are generated.

In iLO or IRS?

We dont want to disable general Case Mail notifications.

thx Cali

[Brad Cunningham]

To change the notifications  in Insight Remote Support you can go to:

Administrator Settings>Integration Adapters>Email Adapter.

Here's where you can select what type of notifications you wish to receive

Regards

brad

[Cali]

I know this, but here is only selected:

Case Opened(Email default and backup contacts for device)

Case Closed(Email default and backup contacts for device)

The Problem is that the autogenerated iLO Test Events also Open a Case, that is going out and than be automaticly Closed by HP Backend. So this (iLO Test "Case") will generate 2 Mails per Server per Day.

If you have a lot of Servers, you get many EMails for this iLO Test Events every Day and the Real Important Cases are somewere in the middle.

[toddg1]

Unfortuntately, at this time - the tool doesn't differentiate between test events and other events when generating the email.

Is there something you could do with an email filter, perhaps, to filter out "test event" ?

We can add this to the list of enhancement requests for the product - but I cannot say how/when it might be delivered.

[Cali · Accepted solution]

Unfortuntately, at this time - the tool doesn't differentiate between test events and other events when generating the email.

OK

Is there something you could do with an email filter, perhaps, to filter out "test event" ?

Then we do as Workaround a Outlook Rule

We can add this to the list of enhancement requests for the product - but I cannot say how/when it might be delivered.

That's good, pease do this!

I have this problem on serverals Customer Sites.

thx Cali