General
Showing results for 
Search instead for 
Do you mean 

UPS r1500 g3 Battery Capacity problem

Occasional Visitor

UPS r1500 g3 Battery Capacity problem

Hello all!

I'm desperate,  because I don't know how to solve this problem. We have brand new UPS R1500 g3.

 

UPS works normally, everything is "green". But when I go to to HP Power Protector, there is a status of battery capacity always on 82%. We have replaced 2 UPS till now, but every time status of battery capacity is on 82%.

 

Firmware version is the latest : 1.08

 

DIP switches are positioned correctly.

 

I don't know what to do. Can you give me some advice?

 

Please see attached picture.


Thank you!!!


Janez

 

 

11 REPLIES
Occasional Visitor

Re: UPS r1500 g3 Battery Capacity problem

Sorry, I forgot to attach a picture.

Acclaimed Contributor [Founder]

Re: UPS r1500 g3 Battery Capacity problem

Did you wait long enough?

From manual:

Charge the batteries for at least 24 hours before supplying backup power to
devices. The batteries charge to:
- 90% of their capacity within 4 hours
- 100% of their capacity within 24 hours

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Highlighted
Occasional Visitor

Re: UPS r1500 g3 Battery Capacity problem

[ Edited ]

Hi Torsten!

 

Thank you for your  quick response.

 

 

Yes I did charge enough. UPS has been charging for about 14 days. And it is still on 82 %.

 

I though that something was wrong with UPS generally, so we ordered completelly new one, under warranty. 

With new UPS situation is the same.  

 

I took UPS to another location, pluged it in to a different "electricity"- same situation.

 

Please help.

 

Janez

 

Occasional Contributor

Re: UPS r1500 g3 Battery Capacity problem

sorry I do not have solution , I have same trouble . Two UPC after 2 week in the 78 and 80 % . Have you solution ? thanx

Occasional Visitor

Re: UPS r1500 g3 Battery Capacity problem

I am having same issue.

 

Battery has been stuck at between 80%-81% on utility power charging for more then a month.

In addition it has begun alarming indicating a battery test failure.

 

Any suggestions? or solutions?

Occasional Visitor

Re: UPS r1500 g3 Battery Capacity problem

We're having the same issue.

Just swapped for another identical UPS (under warranty) - UPS battery capacity has been around 86% mark since installation yesterday.

The older UPS was at 82%.

Occasional Visitor

Re: UPS r1500 g3 Battery Capacity problem

Does anyone know how common this R1500 G3 UPS battery problem is?  The first I have heard of this is from a SI case logged for a customer in Spain earlier today. Thanks.

Occasional Advisor

Re: UPS r1500 g3 Battery Capacity problem

I also have been having this problem for months.  In the end I put zabbix on the SNMP values to chart the problem.  As you can see it has got to 100% once and then a few hours later started draining again.  We've not had a power outage for months but still no reason to get rid of the UPS.

R1500G3-Battery Problem.png

Load is mostly constant at around 11-12% 

Actually I made a chart of output supply voltage vs. battery capacity and found this corelation.  However, this should not be outside the realms of normal UPS operation.  Input voltages look fine and as we are near the substation we get a supply voltage between 242v and 250v.  The dip switches are configured correctly.

R1500G3-Battery vs Output Voltage.png

My UPS Details:

UPS Name : HP R1500 G3
UPS Part Number : AF471A
UPS Firmware Revision : 1.08
HP UPS Network Module Card Firmware revision : 1.05.001
Card Part Number : AF465A
Card Technical Level : 05
Card Hardware Revision : BC
 

Any help on this would be welcomed.

Cheers,
Al

Occasional Visitor

Re: UPS r1500 g3 Battery Capacity problem

[ Edited ]

Hi there

Did anyone find a solution to this problem? We have a R1500 with brand new batteries and no devices attached to it. The battery state is "charging" but hasn't moved from 82% in over 7 days!

Description HP R1500 G3 UPS 1500
Firmware version 108
Nominal apparent power 1500 VA
Serial number 3C82301155
Class USB device
User Type Main UPS

The event log is also filled with these errors:  

"Date","Node","Type","Level","Object","Value","Details"

"2016/06/15-05:47:46.508","HP R1500 G3 UPS 1500","Event","1","UPS.PowerConverter.Input[1].PresentStatus.Buck","0","UPS on buck cleared"
"2016/06/15-05:46:46.776","HP R1500 G3 UPS 1500","Event","2","UPS.PowerConverter.Input[1].PresentStatus.Buck","1","UPS on buck"
"2016/06/15-05:13:44.948","HP R1500 G3 UPS 1500","Event","1","UPS.PowerConverter.Input[1].PresentStatus.Buck","0","UPS on buck cleared"
"2016/06/15-05:10:44.581","HP R1500 G3 UPS 1500","Event","2","UPS.PowerConverter.Input[1].PresentStatus.Buck","1","UPS on buck"
"2016/06/15-05:08:43.899","HP R1500 G3 UPS 1500","Event","1","UPS.PowerConverter.Input[1].PresentStatus.Buck","0","UPS on buck cleared"

 

Thanks

Occasional Advisor

Re: UPS r1500 g3 Battery Capacity problem

If the UPS is going on buck and then back to normal repeatedly perhaps the input voltage is not set correctly using the DIP switches.  Look at the input voltage and see if that matchs the DIP switch settings.

Occasional Visitor

Re: UPS r1500 g3 Battery Capacity problem

Thanks, I did change the dip switches and the buck on/off issue is now resolved.

I managed to fix the battery charge issue also by fully draining the battery as low as I could and then charging it back up again with no devices attached over a week or so.