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Windows DLL problems

Nicholas Adams_1
Occasional Visitor

Windows DLL problems

I have an HP pavilion xz295. Recently it stopped opening widows folders. All the programs run fine using desktop shortcuts or from menu/programs but anything that utilizes window folders crashes. That means the internet browser, control panel, my documents folder, etc.. The message I get is :

"The instruction at 0x73e2bf55 referenced memory at 0x00000000. The memory could not be accessed. Click OK to close the window."

As near as I can figure it the problem seems to be pointed at some incompatable DLL files, at the least the msvcrt.dll and msvcrt40 files. What I can't figure out is how to reload the original files or how to download updated, matched files.

HP says to reformat the drive but that seems a little drastic.

At this time I've loaded Netscape so I can access the web.
4 REPLIES
Ron Kinner
Honored Contributor

Re: Windows DLL problems

Might help if you would report what version of Windows you are running and what versions of msvcrt.dll and msvcrt40 you have. For example: A new version of msvcrt.dll for Win98 is available here:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;197298

Instructions for recovering the files from your install disk is here:

http://support.microsoft.com/default.aspx?scid=kb;en-us;302756


An article on a similar problem in NT says you need to replace four files:

Msvcrt.dll
Msvcirt.dll
Msvcrt20.dll
Msvcrt40.dll

Ron


Gregory Lee_1
Regular Advisor

Re: Windows DLL problems

I had a simular problem on my W98 machine. Turned out to be spyware. I got instructions on how to remove it and the problem was solved. You may try running some kind of spyware detection program on your machine.

Regards,
Greg
Ron Kinner
Honored Contributor

Re: Windows DLL problems

Good point Greg. Spyware causes all sorts of problems.

www.lavasoftusa.com and download the free version of ad-aware. Install it and run it and let it delete anything it finds.

Wouldn't hurt to visit http://housecall.antivirus.com/

and let them scan your system too. Maybe you picked up a poorly written virus.

Ron
Nicholas Adams_1
Occasional Visitor

Re: Windows DLL problems

I can be forgetfull at times. I'm running windows XP, home edition. It came loaded when I bought the machine.

thanks for pointing out that I forgot to be complete.