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Won't print Word '97 document

Chris Aye
Occasional Visitor

Won't print Word '97 document

Recently installed an HP Photosmart C8100. It will print some file formats for me, but I can't get it to print a MS Word '97 document. It sits in the printer queue in a "spooling" status. It prints test pages, .pdf's, photos..just can't get the Word documents to print.
4 REPLIES
Alan_152
Honored Contributor

Re: Won't print Word '97 document

What program are you trying to print the document with?
Abell Romo
Occasional Advisor

Re: Won't print Word '97 document

If you installed the PCL driver, try installing the PostScript driver instead.
Chris Aye
Occasional Visitor

Re: Won't print Word '97 document

"If you installed the PCL driver, try installing the PostScript driver instead."

I simply used the set up program that came with the printer...how can I check what driver was installed?

Many thanks!
valleybrook
Occasional Visitor

Re: Won't print Word '97 document

Hello Chris,

Did you get the problem solved? I have exactly the same issue with an HP Photosmart C4680.