Won't print Word '97 document

[Chris Aye]

Recently installed an HP Photosmart C8100. It will print some file formats for me, but I can't get it to print a MS Word '97 document. It sits in the printer queue in a "spooling" status. It prints test pages, .pdf's, photos..just can't get the Word documents to print.

[Alan_152]

What program are you trying to print the document with?

[Abell Romo]

If you installed the PCL driver, try installing the PostScript driver instead.

[Chris Aye]

"If you installed the PCL driver, try installing the PostScript driver instead."

I simply used the set up program that came with the printer...how can I check what driver was installed?

Many thanks!

[valleybrook]

Hello Chris,

Did you get the problem solved? I have exactly the same issue with an HP Photosmart C4680.