HPE Community
Operating System - Microsoft
1752577 Members
4923 Online
108788 Solutions
New Discussion

Word 2003 does not list Tray 3 from HP Printer

 
Kevin Feathers
Occasional Contributor

‎05-12-2011 02:52 AM

‎05-12-2011 02:52 AM

Word 2003 does not list Tray 3 from HP Printer

Basically we use the HP5500dtn and although Tray 3 is installed and working as far the printer is concerned, Microsoft Word 2003 does not list this as an option in Page Setup.

It means that when users need to print to Tray 3, the HP5500dtn instead asks for paper in the Manual Feed tray. They have to do this for every print.

Is this a Microsoft problem or a HP problem and does anyone know what the fix is?
0 Kudos
Reply
1 REPLY 1
Dennis Handly
Acclaimed Contributor

‎05-15-2011 08:06 PM

‎05-15-2011 08:06 PM

Re: Word 2003 does not list Tray 3 from HP Printer

What Windows version are you using?
Is it only Word that can't print to tray 3, what about IE?
0 Kudos
Reply
The opinions expressed above are the personal opinions of the authors, not of Hewlett Packard Enterprise. By using this site, you accept the Terms of Use and Rules of Participation.