catia plotting error - utility not executed

[Azarulnizam]

i always encountered this problem when ploting,
"utility not executed" and it always happened with hp machines not with others.
Pls help me

[V. Nyga]

Hi,

does it happens with erery user?
Please show us CATPLOT.in and CATPLOT.out of one user.

Are there CATPLOT#anything#.spool files in /tmp?

Volkmar

[Dorothee Singer]

hi,
we've got the same problem - and, to be true, we didn't solve it by now.
we have just realised that it often helps to clear up the /tmp-directory (or another directory which is to full - but mostly /tmp) or to reboot the workstation.
it's also possible, that your INDEX/DATA-Size is too small or too big.
or the user has started catia too often.

you see: many possibilities. but one of them always works. ;-)

I really would like to know what the reason for this error is - hope, someone knows.

do you have hp-ux11.0 or 10.20?
we've got the problem only with 10.20-workstations.

yours
dor

[Azarulnizam]

u were right. reboot and rm the /tmp file only temporary solution. Mine is using 10.20 but we're planning to switch to 11. ver Is 11.00 having same problem? hope hp can solve this soon.

[V. Nyga]

Hi Azarulnizam,

CATPLOT files seem to be ok.
Dorothee said, she only has problems with 10.20.
We have 10.20 but no problems till now.
Next time this appears you should check your disk space ('bdf') and search for the disk where your tmp directory is.

Regards
Volkmar

[NDQ_1]

Hi,
I known this problem but unfortunately I haven't Catia @ HOME now :-) So I can not remember what I done!
If you want, contact me at quy.nguyendai@gdtech.net and I'll give you my solution.

Ciao

[Dorothee Singer]

i have never seen this problem on 11.0 - workstation.

as hp has stopped developing 10.20, i guess you have to install 11.0 on your workstation soon (if no one has another idea).

yours
doro

[Shannon Petry]

Every time a user plots, translates, etc.. a file is created in their home with the utility name, then .out.

In this case, you want to read the contents of ~CATPLOT.out (where ~ is the home of the person who ran catplot.

By reading the .out files, you will see that CATIA is very specific on why things fail.

Not printing can be caused by lack of spooler space, lack of space in users home (where temporary plot is created unless specified), invalild plotter or print queue name, etc...

It can also error if the format specified was not installed on the system, or if the user specifies bad information when creating the plot.

If your stumped on your CATPLOT.out file, attach it here so I can look please.

SIncerely,
Shannon

[V. Nyga]

Hi Shannon,

he has attached a file with CATPLOT.out and CATPLOT.in in his second post. I can't see anything irregular.

Do you see more in it than I?

Volkmar

[Shannon Petry]

Okay, lets do a bit of debugging. Your plotter name in CATIA will have an associated system file. It will be found in ~catadm/adm/pltcfg.

If you look at the end of the file, you will see a section that looks like this:
if [ -s $CATOUT ]
then
lpr -p some_printer $CATOUT
else
echo "the file $CATOUT doesn't exist, check traces"
fi
*END_EXEC

Let us change that as follows.

if [ -s $CATOUT ] ; then
echo "Printing $CATOUT"
lp -dyour_printer $CATOUT
else
echo "$CATOUT is not here"
fi

Now run a plot, and watch the launch window and tell me what you see after printing. You will see one or the other statements above.

Make sure that "your_printer" is the defined system printer, and that the queue is enabled.

Also, I can see from CATPLOT.out that there is data being printed, and that the print from CATPLOT executes properly. I believe the evaluation of the exit code from lp is where your error is from.

Regards,
Shannon