panic , isr.ior error in crash log

[Shehan]

Hi Team

I am using rp4440 server running with hp-ux 11.11 v1.My server was suddenly rebooted and i saw below error in the crash file as well as shutdowlog.

panic , isr.ior = 0'a617fe80.c0000000'1005000c

If somebody has any experince on this error, please get back to me .

Regards
Nirukshitha

[V. Nyga]

Hi,

there are many threads here in the forum about that!
It seems to be a hardware failure.
Do you have a support contract with HP?
Then you should open a case!

Do you have crash files?
Check /var/tombstones/ts99
and
/var/adm/crash

See also:
http://forums13.itrc.hp.com/service/forums/questionanswer.do?threadId=939691
http://forums13.itrc.hp.com/service/forums/questionanswer.do?threadId=939691
http://forums13.itrc.hp.com/service/forums/questionanswer.do?threadId=870610
and others ...

HTH
Volkmar

[Paul McCleary]

Hi,

Panics that start isr.ior are often due to:

- ServiceGuard ToC - is this system in a SG cluster? I see this type of panic during my SG cluster testing.
- Manual ToC - can be issued from the system MP using the TC command.
- High Priority Machine Check - which can be a hardware fault detected by the system

You need to look at the crash dump created by your system to definitely identify the reason. If you have a support contract it would be worth logging a call to have someone at HP analyse the dump for you.

If this was the last reboot of the system, you should have a ts99 file in /var/tomstones that you could add to your support call.

HTH, Paul

[Shehan]

Hi Team

Please find the my server's ts99 file

Regards
Nirukshitha

[V. Nyga · Accepted solution]

Hi,

processor 0 seems to have a problem, 1 to 3 are ok.
Maybe PCI bus is damaged too.

You should call HP!

Volkmar

Btw. you 'have assigned points to 28 of 350 responses' to your questions.

That is a very poor assignment rate.
Some people *could* think you don't want help. We do help here during our free time or even at work.
You should honour this and go through this list:
http://forums13.itrc.hp.com/service/forums/pageList.do?userId=CA1396555&listType=unassigned

[Laurent Menase]

Hi
What game are you playing here?

If you want a panic to be analyze properly, please contact HP support. You will get more interesting answers.

Analyze a dump needs some kernel knowledge, and is not just a good guess.

panic isr.ior=....
just means that your system panic accessing to the above address.
And that's all. So it can be anything.

To analyze a dump, the first thing is to look at the stack trace.
It may be a known one, or a not known one.
So in any case the only action there would be to contact HP support and give the crash dump available at /var/adm/crash/crash.??
And have this dump analyze properly.


a panic isr.ior can be due to:
1) a bug which makes a pointer points to an unmapped kernel memory
2) a hardware pb.

in 80% of the case it is 1)

The bug can be anywhere in the kernel.

[Laurent Menase]

"
processor 0 seems to have a problem, 1 to 3 are ok.
Maybe PCI bus is damaged too.
"
Where do you get that from?

CPU 0 tried to access to a wrong address that't all what we can say I think.
It doesn't mean AT ALL that CPU 0 have a problem

[Laurent Menase]

"
processor 0 seems to have a problem, 1 to 3 are ok.
Maybe PCI bus is damaged too.
"
Where do you get that from?

CPU 0 tried to access to a wrong address that't all what we can say I think.
It doesn't mean AT ALL that CPU 0 have a problem

identify like that a problem with CPU 0 or PCI bridge is like telling the future in a cristal ball.

[Shehan]

Hi All

Temperature around this server is quite high. Let me know any hp-ux command to check current temperature of the server?

Regards
Nirukshitha