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power problem on Pavllion laptop zt3352ap

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Bill Zanetti
Frequent Advisor

power problem on Pavllion laptop zt3352ap

Dear Forum,

There is a fault with the power setup. Sometimes the AC power stops and the computer is then running on battery, but the power meter in the tray shows that the computer is running on AC power. The LED power indicator goes off however. When you check the power meter control panel it shows that the computer is running on battery. If I try pushing the jack in and out nothing happens. If I switch the computer off but leave the power unit attached, then the LED light comes on as red to show that the computer is charging, and it recharges fine … until the next time it happens.

Is this a hardware problem? Are there any software issues involved?

All the Best

Bill Z
5 REPLIES
Roger Faucher
Honored Contributor
Solution

Re: power problem on Pavllion laptop zt3352ap

Bill:

Before making any assumptions, I would try the following:

If you're running WINXP, go here:

http://tinyurl.com/dlt4r

and install items from the following categories:

- Software - System Management
- Operating System - Enhancements and QFEs (Chipset only, unless you have WINXP SP2 installed)
- BIOS (only the F.55 version) (read and follow the directions meticulously!)

If you're running WIN2K, go here:

http://tinyurl.com/c8czc

and do the same things listed above.

Make a great day!

Roger
Make a great day!

Roger
Bill Zanetti
Frequent Advisor

Re: power problem on Pavllion laptop zt3352ap

Dear Roger,

Thanks very much for this. I have downloaded and installed the softpaq for power mangement but have left it at that to see whether that resolves the problem.

Do you think that is a good idea or should I donwload all of them as you suggested before and put the lot in?

All the Best


Bill Z
Roger Faucher
Honored Contributor

Re: power problem on Pavllion laptop zt3352ap

Bill:

Your approach is a very good one (and I'm sure it's based on experience) ;-)

Make a great day!

Roger
Make a great day!

Roger
Bill Zanetti
Frequent Advisor

Re: power problem on Pavllion laptop zt3352ap

Dear Roger,

Flattery will get you everywhere esp points :)

All the Best

Bill Z
Bill Zanetti
Frequent Advisor

Re: power problem on Pavllion laptop zt3352ap

Dear Roger,

Thanks very much for your help, and I think I have reached a solution.

I installed the power settings softpaq first - from my limited view it seemed the most likely if it was software. Soon afterwards I had a repeat of the power problem, but then it seemed OK.

I have since downloaded and installed the other softpaqs, fixing what was not broken?

Unless there are other suggestions I now believe (or hope?) I have exhausted any software options.

If it is a hardware fault I have until Xmas before the guarantee runs out so by that time I would think that if it is hardware the fault will worsen. At the moment I am hoping that your software recommendations have resolved it.

Thanks again for your help.

All the Best


Bill Z