printer disabled

[Tong Hu]

we have some printers get disabled once a while. Don't understand why it is happening.

[federico_3]

look at:
http://forums.itrc.hp.com/cm/QuestionAnswer/1,1150,0xfab314a24fd1d4118fef0090279cd0f9,00.html

[Tong Hu]

It doesn't say how to fix this problem.

[Tommy Brown]

Tong,
Do these printers stop all at the same time or do they go down individually? Can you provide some more info?.
Thanks,
Tommy

[MANOJ SRIVASTAVA]

Hi Tong

Try this link

:http://forums.itrc.hp.com/cm/QuestionAnswer/1,1150,0x2a88e7e60861d511abcd0090277a778c,00.html

Also in case you can put more inputs as to whether the printers are on netwrok etc , may be we can debug further.

Manoj Srivastava

[Balasiu Dan]

Hi!

i know this problem too. I observed that this
happens when the communication between printer
and print spooler is affected: for ex. paper jam on printer, printer offline, printer lost link to the LAN,...

dan

[Tong Hu]

The priner is in the network. It is disabled individual, not all the printers are disabled.