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"Sent" items are dissapearing (Outlook 2002)

Andrey Vasiliev
Contributor

"Sent" items are dissapearing (Outlook 2002)

Dear experts,

We have the problem on one several user computers - 'sent' items are dissapearing from time to time.

Do you have any ideas?
Outlook version is 10.6515.2625

Thank you in advance.
7 REPLIES
Steven Clementi
Honored Contributor

Re: "Sent" items are dissapearing (Outlook 2002)

Andrey:

Are you talking about single sent items? or groups of sent items? And what is the frequency that the items disappear?


Steven
Steven Clementi
HP Master ASE, Storage and Clustering
MCSE (NT 4.0, W2K, W2K3)
VCP (ESX2, Vi3, vSphere4, vSphere5)
RHCE
NPP3 (Nutanix Platform Professional)
Jeff Brown_15
Frequent Advisor

Re: "Sent" items are dissapearing (Outlook 2002)

Are they auto-archiving?
Steven Clementi
Honored Contributor

Re: "Sent" items are dissapearing (Outlook 2002)

That is what I was wondering.
Steven Clementi
HP Master ASE, Storage and Clustering
MCSE (NT 4.0, W2K, W2K3)
VCP (ESX2, Vi3, vSphere4, vSphere5)
RHCE
NPP3 (Nutanix Platform Professional)
Andrey Vasiliev
Contributor

Re: "Sent" items are dissapearing (Outlook 2002)

No - auto-archivation is off
Ronald Postma
Honored Contributor

Re: "Sent" items are dissapearing (Outlook 2002)

Hi Andrey,
You said you had it on several computers? Are you using POP boxes, or are you using Exchange or other mailserverprogram where the clients get theire mail from., futher I hav no direct clue, but if you use a mailserver, problem probebly is there,

HTH,
Ronald
The logic of Microsoft: "Press START to shut down the pc"
Ken wanderer
Trusted Contributor

Re: "Sent" items are dissapearing (Outlook 2002)

I am not sure what mail server you are using, but try this first.
Go to tools then eMail options then see if the 'save copies of messages in the sent folder' is checked.
let me know what e mail program tou are using.
Also, are iems with attachments disappearing?
Or is it just any mail item disappearing.
Work Smarter Not Harder
Michael Dillman
Valued Contributor

Re: "Sent" items are dissapearing (Outlook 2002)

Also, on the Tools menu, check the rules wizard to make sure you don't have a rule moving sent messages to another folder.
If at first you don't succeed, you must be installing Windows