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strange problem in printing

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Shankar_6
Regular Advisor

strange problem in printing

Hi,

I have a server running HPUX 11.00.Installed the network printer Africo AP4510 using the install script provided by the vendor. Server already loaded with HPJetadmin software and other printers are working fine.

I have a problem while printing to Africo printer.Error is as below

#lp -d shanq testfile
LPP049E Invalid destination shanq.
LPP044E OM Plus request rejected for previous reason(s).
LPP630I Trying UNIX LP.
request id is shanq-1 (1 file)

Job is always in the queue and will not get processed.
I have never seen the error before like this.Any inputs is appreciated.

Shankar

20 REPLIES
OldSchool
Honored Contributor
Solution

Re: strange problem in printing

does "ping shanq" work?

or "nslookup shanq"?

if so, is it the correct address?

Mel Burslan
Honored Contributor

Re: strange problem in printing

in the lp command, there usually is no space between -d and the print queue name. So, your correct command should be

lp -dshanq testfile

try and see if it works.
________________________________
UNIX because I majored in cryptology...
Pete Randall
Outstanding Contributor

Re: strange problem in printing

In my experience, the space doesn't matter - it should work either way. I suspect the "install script provided by the vendor". What does the script do exactly?


Pete

Pete
Shankar_6
Regular Advisor

Re: strange problem in printing

Hi,

shanq is the test queue i have created and it points to an IP of a network printer.

Install script provided asks me to give the IP of the printer,hostname and the printer model. But still it is not working and throwing the above error.

Any inputs are appreciated.

-Shankar.
Mel Burslan
Honored Contributor

Re: strange problem in printing

maybe, you can attach the script given to you by the vendor to a post for everyone to see if there is something wrong with it.
________________________________
UNIX because I majored in cryptology...
Shankar_6
Regular Advisor

Re: strange problem in printing

Hi,

Attached the install script,user manual and sol4510 (for device options) that I got from the vendor.

Any inputs is appreciated

Shankar

Mel Burslan
Honored Contributor

Re: strange problem in printing

please post the output (it may be a bit long) of command

lpstat -t

here, please
________________________________
UNIX because I majored in cryptology...
Shankar_6
Regular Advisor

Re: strange problem in printing

Hi Mel,

attached the lpstat -t output..
OldSchool
Honored Contributor

Re: strange problem in printing

couldn't get you zip file, but:


"shanq is the test queue i have created and it points to an IP of a network printer."

device for shanq: /dev/null
remote to: text on testprinter

device for testprn: /dev/null
remote to: text on testprinter


connection to 10.4.200.91 is down

lovely...

is 10.4.200.91 the IP of "testprinter" perhaps?

try "nslookup testprinter" and "ping testprinter" and post those results please.

Dennis Handly
Acclaimed Contributor

Re: strange problem in printing

>OldSchool: couldn't get your zip file

IE has problems with forum .zip files. Use the following URL:
http://forums.itrc.hp.com/service/forums/getattachment.do?attachmentId=335774&ext=.ZIP
OldSchool
Honored Contributor

Re: strange problem in printing

http://www.ricoh-usa.com/downloads/manuals/printers/ap4510/

the above seems to indicate that this is either a windows-only printer or has its own builtin print server. in either case,its not a "network" printer in the jet-direct sense, but rather a "remote" printer.

without being able to see the installation script, I can't tell anything for sure. What (or where) is the printer attached to?

Shankar_6
Regular Advisor

Re: strange problem in printing

Hi,

#nslookup testprinter
Using /etc/hosts on: swicap01

looking up FILES
Name: testprinter
Address: 10.45.95.203

#ping testprinter
PING testprinter: 64 byte packets
64 bytes from 10.45.95.203: icmp_seq=0. time=1. ms

Above url has the install script that I have used.

-Shan



Yogesh M Puranik
Valued Contributor

Re: strange problem in printing

Hi Shankar,

See while printing issues, your checks are as follows,


1]Check ping to printer IP/printer name from your lp server.

2]Traceroute and telnet to printer IP from server.

3]Check printer name and ip entry is there in /etc/hosts file

4]If you ve given any print,cancel that print

check,#lpstat
#cancel

5]Give test print

# lp -d /etc/motd

6]If nothing is working reconfigure the printer


Rgds

Yogesh

Shankar_6
Regular Advisor

Re: strange problem in printing

Hi Yogesh,

Thanks for your inputs,but I have alreayd tried all the above steps , but still getting errors..

Any other suggestions please..

-shan
Fayez
Trusted Contributor

Re: strange problem in printing

Hi Shankar,

from the manual of the printer, it provides a remote queue function [lpr], try to configure it as a remote printer using the hostname testprinter, and the remote printer name lp, give this printer a new name and try sending a print job, it should work.


Zalloum
Shankar_6
Regular Advisor

Re: strange problem in printing

Hi Fayez,

I tried to configure the other printer but still same error.I have used the unix_installer script that was provide by the vendor.Below is the output.

Do you agree ? [y/n] y

If you want to terminate execution of this program,
press CTRL+C (or Delete key for SCO OpenServer) at any time.

Your system appears to be running HP-UX B.11.00.
Is this correct ? [y/n] y

Please select product name.

1. Aficio 150/180
2. Aficio 220/270
3. Aficio 350/350e/450/450e(355/355e/455/455e)
4. Aficio 1035/1045(G)
5. Aficio 550/650
6. Aficio 551/700/1055 Type 700 and 1055
7. Aficio 551/700 EB-70
8. Aficio 850/1050/1085/1105 Type 850
9. Aficio 850/1050/1085/1105 EB-105
10. AP204/305/306/306D
11. AP505
12. AP1400/1600/2000/2100
13. AP2600/AP2600N
14. AP2700/3200
15. AP4500
16. Aficio 3000/4000 E-300
17. Aficio 3000/4000 Type RC-200
18. Aficio 6000 E-650
19. Aficio 1015/1018/1018D
20. Aficio 1022/1027/1032

Select <1-36> or press to go on to the next page:

Please select product name.

21. Aficio 120/1013/FX12/1013F
22. AP3800C
23. AP206
24. AP4510
25. AP2610/AP2610N
26. Aficio 3506/4506 E-310
27. Aficio 6513 E-710
28. Aficio 850/1050/1085/1105 EB-105e
29. Aficio 3506/4506 Type RC-210
30. Aficio 6513 E-820
31. Aficio 1060/1075
32. Aficio AP3850C
33. Aficio CL3000
34. Aficio 1224C/1232C
35. Aficio CL5000
36. None of above
Select <1-36> or press to go on to the next page: 24

Enter printer's hostname.

This hostname MUST exist in your hosts file or
in naming service such as DNS, NIS, etc.

Hostname: testprn2

Please enter printer name.
(Maximum characters allowed for the printer name is 11)
(The characters must be letters, digits and underscores)
This is the printer you will print to [Default = lp_testprn2]:
Would you like to install Device Option Support? [y/n] n

#################################################

Product Name : AP4510
Printer Hostname : testprn2
Printer Name : lp_testprn2
Device Option Support : N

#################################################

Is this correct ? [y/n] y

Creating a printer entry, please stand by...
scheduler stopped
destination "lp_testprn2" now accepting requests
printer "lp_testprn2" now enabled
scheduler is running
Printer entry "lp_testprn2" created successfully.

You can verify the installation by issuing the following command.
lp -d lp_testprn2 your_file
#

#lp -d lp_testprn2 testfile
LPP049E Invalid destination lp_testprn2.
LPP044E OM Plus request rejected for previous reason(s).
LPP630I Trying UNIX LP.
request id is lp_testprn2-0 (1 file)
#

#ping testprn2
PING testprn2: 64 byte packets
64 bytes from 10.45.95.202: icmp_seq=0. time=1. ms
64 bytes from 10.45.95.202: icmp_seq=1. time=1. ms

----testprn2 PING Statistics----
2 packets transmitted, 2 packets received, 0% packet loss
round-trip (ms) min/avg/max = 1/1/1

It is saying invalid queue..definitely something wrong here..can u help here pleasE?

OldSchool
Honored Contributor

Re: strange problem in printing

LPP049E Invalid destination lp_testprn2.
LPP044E OM Plus request rejected for previous reason(s).
LPP630I Trying UNIX LP.

OK, so you've got OM Plus output management software installed. And the printer is definitely installed as a "remote" printer. What happens if you try to print to lp_hhrpt6, which your list indicates is a remote printer as well.

"device for lp_hhrpt6: /dev/null
remote to: text on 10.125.73.202"

Does OM Plus still issue an error message like the one above? If it doesn't, you may have to configure the new printer in OM Plus as well.
Shankar_6
Regular Advisor

Re: strange problem in printing

Hi Oldschool,

You got it..i think it is OM plus that is creating the problem here..(sorry..never heard we have something like OM plus software for printing..)

Any docs for adding printer in OM plus in hpux so i can create it and try printing..

OldSchool
Honored Contributor

Re: strange problem in printing

om plus is a third party product. I've no information beyond...

http://www.plustechnologies.com/OutputManagement.aspx

Shankar_6
Regular Advisor

Re: strange problem in printing

Thanks for all ur reply..I tried to add printer but no license..I will get new keys..

-Shan