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support level

C M_1
Occasional Visitor

support level

Hello,

could somebody please tell me where I can find an overview and a short explanation of different HP support levels?

Many Thanks
Christian
8 REPLIES
Michal Kapalka (mikap)
Honored Contributor

Re: support level

BUPA IS
Respected Contributor

Re: support level

Hello
Or this from the German variation of the site , slightly different offerings are sometimes used in different countries

http://h20219.www2.hp.com/services/w1/de/warranty/carepack-overview.html

mike
Help is out there always!!!!!
Michal Kapalka (mikap)
Honored Contributor

Re: support level

C M_1
Occasional Visitor

Re: support level

Thanks all!

The reason for my question is, I can not activate Software Update Manager at my profile, although SW Technical Unlimited Support was bought.

Error Message is: "no Support Agreements provide software update support from HP"
Laurent Menase
Honored Contributor

Re: support level

Hi
so the best looks like to contact your HP sales contact.
BUPA IS
Respected Contributor

Re: support level

Hello,
You need to link your support agreement id to your itrc login.
Your local sales support person should be able to assist with giving you the correct numbers to enter and to make sure your agreement is enabled for this. Once this is sorted out you can add them your profile .

In the menus on the left hand side select more maintenance and support options, then under Profile select Link support agreements hp care packs and waranties to your profile .

Mike
Help is out there always!!!!!
Kranti Mahmud
Honored Contributor

Re: support level

Hi Christian,

Check the below link:

http://h40059.www4.hp.com/warranty/delivery/levels.php


Rgds-Kranti
Dont look BACK as U will miss something INFRONT!
C M_1
Occasional Visitor

Re: support level

Thanks to all!

With your documents, I learned a lot. Meanwhile I am in contact with accountmanagement.

BR
Chrisitan