swinstall - swlist fails with errors

[moonchild]

Hi,

It started while installing patches and got the following errors:

ERROR: Ambiguous version tag encountered. Please contact the depot packager for a depot with all version attributes filled in.
If all version attributes are already filled in, check your installed products for ambiguous version tags.

SO I ran swverify to look for any corruption and got the following":

ERROR: There is currently no installed software on host "moonchild" at location "/".
* Target connection failed for "moonchild:/".

tried recreating the index following the itrc doc but still getting the same errors:

# swlist -l file void
# Initializing...
# Contacting target "moonchild"...
ERROR: The expected depot or root does not exist at "/".
ERROR: There is currently no installed software on host "moonchild" at location "/".

# swinstall -x ask=true -s /var/spool/sw/void.depot \*

======= 09/03/09 11:45:14 PDT BEGIN swinstall SESSION
(non-interactive) (jobid=moonchild-0358)

* Session started for user "root@moonchild".

* Beginning Selection
* "moonchild:/": This target does not exist and will be created.
ERROR: There is currently no depot software on host "moonchild" at location "/var/spool/sw/void.depot". Make sure that an absolute pathname is specified for location (beginning with "/").

nslookup resolves successfully both ways.

Thank you in advance

[James R. Ferguson]

Hi:

Verify that you can resolve your hostname to an address and vice versa.

Try restarting the 'swagentd' daemon:

# swagentd -r

Verify that you have an Installed Product Database (IPD):

# ls -lR /var/adm/sw

If the IPD has been removed, either restore it from backup or plan not to use any SD tools until you re-install.

Regards!

...JRF...

[moonchild]

nslookup resolves both ways.
Will try the other recommendations and get back to you.

thanks

[moonchild]

The IPD is there.

restarted the swagentd but still getting the same error.

[Fabio Ettore]

Hi,

I read you've followed a procedure from an itrc doc to rebuild INDEX, where is this document? Please provide link.

Best regards,
Fabio

[Mel Burslan]

> IPD Is there...

Then it must be corrupted. Otherwise swlist should be able to list the software installed on this server and come up with the basics at the least, even this was a fresh install.

You can try rebuilding it. Please see the step-by-step procedure in this thread:

http://forums13.itrc.hp.com/service/forums/questionanswer.do?admit=109447627+1252082224105+28353475&threadId=1174176

HTH

[IT Response]

I followed the step by step creation of the INDEX file but it fails when i run the swinstall with :

ERROR: There is currently no installed software on host "moonchild" at location "/".
* Target connection failed for "moonchild:/".

it only works when i move the INDEX file back into place.

[moonchild]

Whenever I move the INDEX file and run the swinstall void I get the following error:

ERROR: There is currently no depot software on host.

but if I keep the INDEX file in place it works fine. I then installed an SD-UX cumulative patch under 11.11 and worked fine.

but when i try to install the OV patch PHSS_38511 it fails with:

ERROR: Ambiguous version tag encountered. Please contact the depot packager for a depot with all version attributes filled in.
If all version attributes are already filled in, check your installed products for ambiguous version tags.

[James R. Ferguson]

Hi (again):

> but if I keep the INDEX file in place it works fine. I then installed an SD-UX cumulative patch under 11.11 and worked fine.
but when i try to install the OV patch PHSS_38511 it fails with:
ERROR: Ambiguous version tag encountered.

So if I understand correctly, it is just with _this_ patch that you have a problem.

Have you tried using the superseding patch?

PHSS_39501

Regards!

...JRF...