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9 questions: How Capgemini evaluated its requirements for an IT process automation solution

NimishShelat

capgemini.pngThe requirements of an IT environment are getting more complex and stringent every day. Comprehensive and integrated IT infrastructure management services must be delivered with predictable quality at a competitive cost to support business-critical systems.

 

At an upcoming session during HP Discover, Capgemini will share the requirements of this environment and describe the transformative journey it has undertaken to industrialize its service delivery through IT automation and orchestration.

Here is a quick look at the requirements it had in place spanning its various policies, processes, monitoring and management tools to ensure IT process automation could help them deliver services over a diverse set of technologies.

 

Hear Capgemini tell its story at Discover Barcelona in session B5417:
“Using HP Operations Orchestration to industrialize service delivery”

December 3, 9:30 AM — Room B02, Hall 8.0

 

Three areas of opportunity

 

With data centers around the world, multiple Infrastructure Management Operations Center control rooms and global service desks, Capgemini guarantees 24/7 operational monitoring, first-line support in multiple languages as well as second-line support, base-level technical support, automation and client liaison.

 

Capgemini believes that the opportunities to automate are typically found in three general areas:

  1. User lifecycle management — User provisioning, account deletion and asset creation, modification and deletion (e.g. mailboxes)
  2. Server lifecycle management — Provisioning, patching, decommissioning and maintenance
  3. Incident resolution — Automated resolution as well as remediation support

Business and Operations Requirements

 

The organization evaluated IT process automation solutions from both business and operational perspectives. Here are key business and operations questions they asked:

  1. Would it work with the full range of IT maturity curves of different customers?
  2. Can it fit in with existing tools deployed within existing and new client environments without compromising functionalities?
  3. How would it enhance existing industrialization strategies already in place?
  4. What incentives would the solution offer to encourage clients to standardize?
  5. Can they rapidly deploy the IT process automation platform to onboard new clients?
  6. How much (or how little) retraining would be required for delivery teams?
  7. Would it provide a seamless and unified console to abstract the underlying technology or product differences?
  8. Could it deliver a real-time view of efficiencies being achieved?
  9. Would it further unify and industrialize L1 teams across technology domains?

Although those nine questions directly relate to Capgemini’s specific requirements, they reflect many of the key factors that any major IT organization needs to consider when begin planning to automate and orchestrate their operations.

 

Get the full story

Bhaskar Pal, Capgemini’s Director of Infrastructure Services, will present a special customer session at HP Discover Barcelona on December 3, at 9:30 a.m. in Room B02, Hall 8.0.

 

Join us to hear more about how Capgemini used HP Operations Orchestration as the right enterprise tool to accelerate their transformational journey and drive predictable quality at competitive costs. Learn from Capgemini’s experience evaluating this solution against their requirements.

 

Click here to register

B5417 - Using HP Operations Orchestration to industrialize service delivery

 

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About the Author

NimishShelat

Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, network, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 23 years of experience in IT, 20 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a Manager of Product Marketing and Technical Marketing, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.

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