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Clap along to increase your return of happiness with cloud management



Happy Cover.jpg


Image courtesy of Columbia Records



Guest post by Alain Decartes Strategic Software Initiatives Lead, Cloud and Service Providers, HP Software Marketing


Welcome to August, a month of slow business in the major countries of the northern hemisphere. The weather is a little hotter and the fresh fruit is just a little sweeter this time of year. The World Cup has been over for a while, the memories of your vacation are already starting to fade (or you may be still looking forward to enjoying yours).There is always something in the air that makes this time of year special. This year, August has been set apart because the song “Happy” by Pharrell is the hit song of the year.


I was in this mood last weekend and was focused on enjoying the season, when I started reading an article in the Sunday newspaper about why being happy in your job is even more important than you think. According to the journalist, being happy with your work will:


  1. Improve your health: People under a lot of stress seem to suffer from a multitude of side effects that I would not be able to cover here without a few pages of disclaimers.
  2. Harmonize your relationships: Don’t vent your frustrations to colleagues, friends or a loved one… if this is still possible.
  3. Increase your productivity: If you are feeling satisfied, you are able to focus and actually accomplish work. This in turn fuels continued success, and your manager will like this!


Happy lyrics.jpg


Of course there is a lot of research that is attempting to measure this Return on Happiness (ROH), an exercise that I would not dare to start with, not being a member of a human research department.


But, I was starting to think that this could be another way to justify our technology. During one of my previous blogs (What’s in your cloud? A holistic management for service providers), I discussed how you can use HP’s tools for managing both cloud environments and traditional environments. They offer a set of complete solutions including automation, monitoring infrastructure, security and service management.


Is there any ROH for your workforce using these tools? What could it be? It might be crazy what I am about to say:


Happy is the IT administrator that increases his ratio of successful deployments by automating service creation with a more efficient infrastructure management, and faster application and database provisioning.


Happy is the operator that sees his problem request management effort reduced by 50 percent, thanks to the efficient handling of service requests, incidents, and changes in a simplified way. This improves the overall quality of the IT services he is providing.


Even happier is the same operator that spends 80 percent less time on the resolution process during the prioritization, analysis, and rectification of events. Research has shown that in many organizations a high number of incidents are escalated beyond the frontline operators to level three system and network administrators and management. These escalations result in less productivity and also cut into personal time because days, nights, and weekends are spent on exchanging information and on conference calls trying to resolve the issue.


Happy is the security operator that reduces the time to resolve a cyber-attack with a selective analysis through the immense amount of log data generated by the security threats.


And finally, happy is the financial analyst that identifies and reduces the 30 percent that is currently spent on shadow IT hardware and 10 percent for shadow IT software.


Now that you have this popular song stuck in your head, you are going to say… “Stop it and go back to business reality! This ROH is not enough to justify our investment.” But consider this fact: in IT, a significant number of tasks are done repetitively and manually. Would you consider these tasks very fulfilling for your workforce? For example, a simple exercise of analyzing and identifying these tasks, estimating the average time spent, and then estimating the frequency of the tasks allows us to calculate the time consumption and consequently the benefits, in terms of time, when automating each task.


Cloud management logo.pngHP customers have achieved significant benefits based on a cloud management solutions that offer comprehensive, unified management and an open, extensible architecture. The business benefits include:

  • Faster deployment time
  • Improved security
  • Dramatically increased data center utilization
  • Significant cost savings in term of work hours


With the cloud management solutions, a medium-sized IT Service Company is looking at a first-year business value gain of nearly $1.7 million USD from cost reduction owing to improved process efficiencies and tighter IT expense management.


Don’t you think that combining these business benefits and the return on happiness of your staff is the right way to increase your own ROH?

Clap along to learn more about how to combine cloud management solutions to improve business benefits, and read the following white paper: Increase cloud business value.


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