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Key steps for successful cloud services—reflections of the hybrid service delivery model


Guest post by Morgan Aitken-Young,

HP Software Services Marketing


Louise Ng.PNGAs customers move to a hybrid service delivery model, IT has to evolve to broker the pieces and parts of these services. This is no simple task, often IT has to fit together a mix of:

  • Public cloud
  • Private cloud
  • Services from internal IT
  • External service providers

Successfully accomplishing this task requires key insights around how to make this new model work.

To learn the more about the IT4IT foundation, gain the ability to assess the maturity of your processes, and learn the key steps to optimize service delivery in the cloud, read this post on Discover Performance from Louise Ng, our Worldwide Cloud and Automation CTO who has over 25 years of experience!

In this article Louise addresses the following questions:

“How do we make the resource pool(s) consumable and desirable to our customers?”

“Who are our customers?  Are they IT or IT and the business?”

“Is it economical for IT to be the only resource provider?”

“What are the best practices around security and monitoring the cloud?”

“How do we manage the services the cloud is providing, and how do we measure service levels?”

For more information on how to get the most from cloud, read this HP business white paper: Cloud service lifecycle—service monitoring (registration required).


You can also catch Louise Ng at HP Discover. She is presenting at these sessions:



How much Service Management is “enough” for success in the Cloud?
Thu 12:30 PM - 01:00 PM


Mass Mutual's journey from virtualization to the Cloud - A tale of methodical steps
Tue 04:30 PM - 05:30 PM


Register for HP Discover here to join in the excitement



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