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Simplifying Cloud Service Access and Management for Users and Admins

Stephen_Spector

Guest Post: Deborah Martin, Solutions Marekting, HPE Helion

If it’s difficult for your end-users to access cloud services and challenging for your IT staff to manage and maintain them, it can limit the value they provide to the bottom line. Whether you are already using or planning to use private and public cloud services, you need a service catalog that presents all the service options your users require—quickly and transparently—or they will seek out other non-authorized options, undermining your enterprise IT cloud strategy. IT admins must have a role-based service catalog configuration and provisioning tool that can ease management and deployment across multiple clouds and workload types, or service deliveries and releases will be delayed, incomplete, inefficient, or non-compliant with enterprise IT policies. As a complex hybrid IT environment gets built out, which includes traditional IT assets, the complexity for users and IT management staff can increase exponentially.

Start with role-based access

Ease-of-use for both IT administrators and end-users is a must if you really want to squeeze the most potential from your hybrid cloud. You don’t want to waste any productivity getting to the services and resources—or getting your applications up and running. Your service catalog needs to be role-based so that end-users and different admin levels get access to both the services and management options they need, while preventing the chaos from access to options they shouldn’t have.

Ease access and management for users

The underlying private and/or public cloud infrastructure needs be as transparent as possible to the user. All the IT services they need should be in one place, and presented in a consumer oriented, non-IT view. Ideally, users shouldn’t even care what resources are being used and where they are located. Users should only be focused on getting the application services they need for their jobs and getting them quickly. The tools should go beyond just self-service access and let customers see how much service they’ve used and what their costs will be (and have been) for those services, enabling them to check the status and manage across the life-cycle of the applications and resources. The services should be easy to manage once customers start using them so there is no reason to look elsewhere and spin up unnecessary shadow IT.

Don’t forget cloud admins

Ease of use isn’t just for users either.  Keeping your cloud and IT admins productive is just as important to ensure you can keep up with demands to support new innovation and transformation initiatives. IT and cloud administrators should be able to use one set of cloud management tools to set up, manage, and control access to the hybrid cloud services, increasing their efficiency and agility. They should also be able to use the same service catalog, configuration and orchestration tools to manage traditional IT assets. And service design tools can now enable administrators to easily build a wide range of services, including complex multi-tier services for automated deployment across both public and private resources and a variety of environments. Ensuring your admins have these graphical configuration tools that are open-source oriented and portable in nature both improves their productivity and improves service satisfaction.

Tools to get you started

There are some solutions and tools available now that focus on delivering this ease of use that you can get you started in providing simplified Cloud Service Access and Management for you users and admins:

  • HPE Helion CloudSystem provides an open, integrated end-to-end private cloud solution traditional and cloud-native workloads, delivering automation, orchestration and control across multiple clouds. Powered by OpenStack® technology and developed with an emphasis on automation and ease-of-use, HPE Helion CloudSystem redefines how you build and manage hybrid cloud services.
  • HPE Propel software implements a unified self-service experience with an aggregated IT role-based service catalog, making it easy for users to transparently access private cloud, public cloud and traditional IT resources. Management can still control which resources users can appropriately access for each purpose and application, ensuring enterprise data management security, confidentiality and regulatory policies are followed and properly enforced.

Customers like COMLINE AG have successfully implemented ease-of-use tools like these to significantly accelerate service delivery times with their cloud solution. They created a shopping basket where customers can choose from an extensive catalog of services that are now only a click away in a self-service portal that supports multiple clients with ease.  Their employees now swiftly develop, set up execute and document the automated workflows which has raised employee productivity by up to 80 percent.

Making your cloud resources easy to use is critical to accelerate business outcomes. Both IT administration and end-user efficiency increases, which cuts costs and increases the overall agility of your enterprise. Hewlett Packard Enterprise has the tools and expertise to make your hybrid cloud services simple to access and manage. For more information on other key capabilities to consider as you look to simplify the management of multiple cloud services, check out the HPE “Broker and manage multiple clouds” use case brief.

Senior Manager, Cloud Online Marketing
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About the Author

Stephen_Spector

I manage the HPE Helion social media and website teams promoting the enterprise cloud solutions at HPE for hybrid, public, and private clouds. I was previously at Dell promoting their Cloud solutions and was the open source community manager for OpenStack and Xen.org at Rackspace and Citrix Systems. While at Citrix Systems, I founded the Citrix Developer Network, developed global alliance and licensing programs, and even once added audio to the DOS ICA client with assembler. Follow me at @SpectorID

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