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HP 9000 and HP e3000 Servers
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Critical Message Repeat in Syslog

Khalid Shakoor
Regular Advisor

Critical Message Repeat in Syslog

Hi Guruz,

In my server Syslog there is a critical Error repeat after 24 Hours.

Feb 15 23:52:09 rmsdb EMS [2729]: ------ EMS Event Notification ------ Value: "CRITICAL (5)" for Resource: "/system/events/ia64_corehw/core_hw" (Threshold: >= " 3") Execute the following command to obtain event details: /opt/resmon/bin/resdata -R 146341890 -r /system/events/ia64_corehw/core_hw -n 146341892 â a

Output of the Command is attached
How can I resolve this problem?
Message Type is Critical
Message Summary:
Power Unit : Redundancy lost or not present.
Current Power Status
MP:CM> ps
PS
System Power state: On
Temperature : Normal
Power supplies State
-----------------------------------------------------------
Power Supply 0 Normal
Power Supply 1 Normal

Fans State
-----------------------------------------------------------
Fan 0 (System) Normal
Fan 1 (System) Normal
Fan 2 (Pwr) Normal

Thanks In Advance
9 REPLIES
Johnson Punniyalingam
Honored Contributor

Re: Critical Message Repeat in Syslog

Power Unit : Redundancy lost or not present

"what Server model ".?

Can please check "pshyicaly" the power Supply" Looks to me you have to replace Your reduntant "Power supply" needs to be replaced"

If Server under warranlty" Please log call to "HP Response Center"

Thanks,
Johnson
Problems are common to all, but attitude makes the difference
Ganesan R
Honored Contributor

Re: Critical Message Repeat in Syslog

Hi,

It clearly says there was a power supply problem. Server lost the redundant power at that point of time.

Could you check what is the model and how many power supply you have on this server? As per your output, you have two PS and both are normal now. In that case power supply may be disturbed for a while. Check the power cable, power point and power source for both power supplies.

If you are continiously getting the message, then I would suggest you to log a case with HP and ask HP to examine the PS and replace it if faulty.
Best wishes,

Ganesh.
Ganesan R
Honored Contributor

Re: Critical Message Repeat in Syslog

Hi,

rp4440 server has two power supplies. One is must for operational and one is reduntant.

PS output shows both are normal. So I hope you are not getting the error message now. In that case you can ignore the alert. It might have due to some power disturbtion for a while.
Best wishes,

Ganesh.
Khalid Shakoor
Regular Advisor

Re: Critical Message Repeat in Syslog

Dear All,
Thanks for promt Reply.

My server model is RP440 and i checked the Power Supplies.The Status is Green.But still the Message repeat after 24 hours.the output was already attached.

In attached file the Date of event is
Event Details :

Event Date .............: Mon Oct 13 16:55:01 2008
Sensor Number ..........: 0xcf
Sensor Type ............: Power Unit
Sensor Class ...........: Sensor specific
Sensor Reading/Offset...: 0x02 (Sensor Reading)
Event Type.............: Not Applicable
Entity ID ..............: 21
Generic Message.........:
Power Unit : Power cycle
Entity FRU Id Info......:
power management / power distribution board (Sensor ID: Power Converter)

and from 13 to till i daily received that message in my syslog.

Please help to resolve that issue
Ganesan R
Honored Contributor

Re: Critical Message Repeat in Syslog

Hi,

Are you getting the alert daily? Your last event shows it was generated on oct 13th 2008.

You can look into the file /var/adm/resmon/log/event.log to see if still getting the alert or not.

If power supplies are ok and you are getting the alert, then probably you need to restart EMS service.

Best wishes,

Ganesh.
sujit kumar singh
Honored Contributor

Re: Critical Message Repeat in Syslog

hi

as the MP ps command O/P shows that you are presently having the Power Supplies OK and also the Fans are working normal, this seems to an intermittent problem that might have talen place long back.

anyway check the /var/opt/resmon/log/evbent.log if there is some recent happenings or repititions.

also can have a looka the MP System Event Logs in the Text Format and see the power failures occurances and hostory and repititions.

IF no repititions found then this sure would been some intermittent power cable disconnection for a while or loose poer cable and can be ignored.


regards
sujit
H_16
Trusted Contributor

Re: Critical Message Repeat in Syslog


run a

#set_fixed -l

Then next to the down hardware,

#set_fixed -n hardward_path_of_down'd_device

then
#set_fixed -l (to make sure all devices are up within EMS)
Patrick Wallek
Honored Contributor

Re: Critical Message Repeat in Syslog

>>#set_fixed -l

# set_fixed -L

(note the upper-case L)
Will show ONLY the **DOWN** hardware.

If the command is not in your default $PATH, then do:

# /etc/opt/resmon/lbin/set_fixed -L

Khalid Shakoor
Regular Advisor

Re: Critical Message Repeat in Syslog

Thanks
Issue resolved.

Khalid