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Difference in CM>PS output

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arkie
Super Advisor

Difference in CM>PS output

Hi All,

I would request an interpretation of the following PS status. We have 4 servers in a certain site where temperature conditions had gone beyond threshold. 2 of them were shutdown by customer and 2 went down automatically. We have collected the PS output as of now (all systems are power off condition):-

PS
System Power state: Off
Temperature : Med OverTemp

PS
System Power state: Off
Temperature : Med OverTemp

PS
System Power state: Off
Temperature : High OverTemp

PS
System Power state: Off
Temperature : Status is not available

Especially why the last is showing "Status is not available" is the point of concern for the customer.

Will appreciate all inputs.

Thanks in advance
16 REPLIES
S-M-S
Valued Contributor

Re: Difference in CM>PS output

Hi Arkie,
Try reset MP and check again FOR 4th machine

For reseting MP:-

MP> CM Then type XD then R

Thanks


arkie
Super Advisor

Re: Difference in CM>PS output

Hi S.M.S.

Did CM>XD>R, but CM>PS is same:-

[mp001560de212b] MP:CM> ps


PS
System Power state: Off
Temperature : Status is not available

Power supplies State
-----------------------------------------------------------
Power Supply 0 Normal
Power Supply 1 Normal


Fans State
-----------------------------------------------------------
Fan 0 (System) Normal
Fan 1 (System) Normal
Fan 2 (Pwr) Normal
S-M-S
Valued Contributor
Solution

Re: Difference in CM>PS output

Hi Arkie,
It seems temperature sencor is not functional in the system.

What is the system model ??

arkie
Super Advisor

Re: Difference in CM>PS output

model is rp4440
Raj D.
Honored Contributor

Re: Difference in CM>PS output

Arkie,

> Temperature : Status is not available.

This abnormal output seems to be due to over temperature.
You can ask Local onsite person in the Datecener to check the environment and the room temperature. May be there are more issues out there ,

There is nothing much you can do remotely,

Hth,
Raj.
" If u think u can , If u think u cannot , - You are always Right . "
arkie
Super Advisor

Re: Difference in CM>PS output

Hi Raj

I am the onsite person. You are right in that there was an over-temperature condition (due to AC outage). The customer had powered down 2 of the rp4440's (and 2 others went down automatically before the customer had reached at site).

I checked the CM>PS output and noticed the difference...3 of them showing "Med/High OverTemp", and 1 showing "Status is not available".

Wanted to know the reason...
S-M-S
Valued Contributor

Re: Difference in CM>PS output

hI Arkie, I suggest you to log a H/W call for this as it is related to temperature sensor and its still not able to measure temperature after reseting the MP
arkie
Super Advisor

Re: Difference in CM>PS output

Hi S.M.S./ Raj.D

Thanks for your inputs. you are right - I think i should log a call for this
Bill Hassell
Honored Contributor

Re: Difference in CM>PS output

Over temp conditions are critical for any computer equipment and although most HP servers manufactured in the last 10 years will shutdown when the temperature is too high, it still may not protect the server from damage due to high temperatures. You may have a lot more damage that you have not discovered -- things like disk, tape drives, network switches, UPS batteries and electronics.

Your data center needs a critical temperature shutdown sensor, something disconnects power to everything when the temperature exceed 90 deg F (32 deg C). I have personally seen thousands of dollars in damage when the AC goes out and only a few items actually shutdown by themselves. The rest of the equipment is scrap -- unrepairable due to the thermal stress (that never gets better).


Bill Hassell, sysadmin
madhuchakkaravarthy
Trusted Contributor

Re: Difference in CM>PS output

hi


try to change the temp sensor,,it may be the defective one.

regards

MC
arkie
Super Advisor

Re: Difference in CM>PS output

Thanks Bill for the info

Thanks MC
Torsten.
Acclaimed Contributor

Re: Difference in CM>PS output

I'm 100%+ sure the firmware is not up to date.


From release notes:

...
PS command no longer reports Temperature status as Not Available.
...

MP:CM> sysrev

Current firmware revisions

MP FW : E.03.32
BMC FW : 04.06
System FW : 46.34


http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=2512015&swItem=pf-57813-1&prodNameId=401769&swEnvOID=2080&swLang=13&taskId=135&mode=4&idx=0

Hope this helps!
Regards
Torsten.

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arkie
Super Advisor

Re: Difference in CM>PS output

Hi Torsten,

[mp001560de212b] MP:CM> sysrev


SYSREV

Current firmware revisions

MP FW : E.03.30
BMC FW : 04.05
System FW : 46.34
Torsten.
Acclaimed Contributor

Re: Difference in CM>PS output

Update!

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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arkie
Super Advisor

Re: Difference in CM>PS output

Torsten, can you send me link to download the latest firmware. Thanks!
Torsten.
Acclaimed Contributor

Re: Difference in CM>PS output

It's in my post above.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!