EMS Alerts

[Waqar Razi]

I am having the following alert in syslog:

Sep 16 04:08:11 apple EMS [2761]: ------ EMS Event Notification ------ Valu
e: "CRITICAL (5)" for Resource: "/system/events/ia64_corehw/core_hw" (Thresh
old: >= " 3") Execute the following command to obtain event details: /opt/
resmon/bin/resdata -R 180944898 -r /system/events/ia64_corehw/core_hw -n 1809449
38 -a

And when I executed the mentioned command, it says:

CURRENT MONITOR DATA:

Event Time..........: Wed Sep 16 04:08:11 2009
Severity............: CRITICAL
Monitor.............: ia64_corehw
Event #.............: 104011
System..............: apple

Summary:
Power Unit : Redundancy lost or not present.


Description of Error:

The number of Power supplies has gone from N+1 (redundant) to N
(non-redundant) if a Power supply was removed, or the number of Power
supplies is < N+1.

Probable Cause / Recommended Action:

The minimum number of power supplies required to power the unit is
currently installed and operating. There are no redundant I/O power
supplies available in case of failure. If redundancy is desired another
Power supply should be added.

For information on the sensor that generated this event, refer to FRU ID
in Event Details section.

Additional Event Data:
System IP Address...: 139.177.210.48
System IP Address...: 10.7.221.226
Event Id............: 0x4ab0c71b00000000
Monitor Version.....: B.01.00
Event Class.........: System
Client Configuration File...........:
/var/stm/config/tools/monitor/default_ia64_corehw.clcfg
Client Configuration File Version...: A.01.00
Qualification criteria met.
Number of events..: 1
Associated OS error log entry id(s):
None
Additional System Data:
System Model Number.............: 9000/800/rp4440
EMS Version.....................: A.04.20
STM Version.....................: A.59.00
System Serial Number............: USE44178JT
Latest information on this event:
http://docs.hp.com/hpux/content/hardware/ems/ia64_corehw.htm#104011

v-v-v-v-v-v-v-v-v-v-v-v-v D E T A I L S v-v-v-v-v-v-v-v-v-v-v-v-v


Event Details :

Event Date .............: Mon May 11 12:39:57 2009
Sensor Number ..........: 0xcf
Sensor Type ............: Power Unit
Sensor Class ...........: Sensor specific
Sensor Reading/Offset...: 0x02 (Sensor Reading)
Event Type.............: Not Applicable
Entity ID ..............: 21
Generic Message.........:
Power Unit : Power cycle
Entity FRU Id Info......:
power management / power distribution board (Sensor ID: Power Converter)

I have checked the cstm and it says that there are two power supplies and they are fine:


Compute Cabinet 0

Cabinet 0 Hardware Inventory:
Component Slots Present Failure State
--------- ------- ------- ------- -------
Cabinet Fans (blowers) 6 6 0 NA
Cabinet Power Supplies 2 2 0 NA


Can some one please give me what to do now? I dont have access to the console or MP.

[Pete Randall]

It would seem that one of your power supplies has failed. Your best course of action at this point is to contact your hp support center and start a service call to get the power supply replaced.


Pete