HP rp3410 does not boot / init process when power on

[Torsten.]

>> If HP replaced the board for you, I would have them come back and finish the repair which would include proper configuration and latest firmware update.

This is the best and probably only solution.

[FlorianArg]

OK i look into ther server .

There are only one CPU.

The product number was covered in the pull out so i think that the tech HP put the new number on it .

OLD : A7137A

NEW: A7137AR

From MP it say that the current product number is A7137AR so i try to change that but i can't do the init commande, only this;

PN C A7137A

It seems to change the product number but I still have the warning and no boot after a reboot.

I m not really sure of what was done during the HP intervention (i was not here), but it seems that the guy changed our A7137A with a A7137AR which are not compatible with our Hardware ?

Tomorrow, i will ask the guy who was here during the intervention to find answer and see what can i do with HP because the intervention was few months ago ...

Thanks a lot to you guys for your time and help . It was very constructive for me !

[Torsten.]

A7137A - HP Server rp3440-4 PA-8800 Dual-Core Processor 4-way Capable Base System

The setting of your system board does not match this model.

Let HPE correct this.

[FlorianArg]

Hi,

HP came back last friday and went into a secret menu protected with a lockword with the commande ss_update from MP

In this menu you have to configure :

- serial number

- product number

- Model: 1 CPU / 2 CPU / SPEED / 3410 / 3440 ...

The last one was not configured correctly ....

My server can now boot without any issues.

Thanks you all for your help and support !!