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тАО06-16-2009 10:57 AM
тАО06-16-2009 10:57 AM
N4000 - Unexpected HPMC
I have attached the console log of the HPMC message, taken through the GSP. The chassis logs didn't seem very informative to me, but I can post them if it would help.
Thanks,
Dan
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тАО06-16-2009 01:19 PM
тАО06-16-2009 01:19 PM
Re: N4000 - Unexpected HPMC
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тАО06-16-2009 11:53 PM
тАО06-16-2009 11:53 PM
Re: N4000 - Unexpected HPMC
As suggested above file called as ts99 under /var/tombstones will help us analyze the reason for this HPMC..
Can you attach this file here....
Best Regards,
Prashanth
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тАО06-17-2009 06:06 AM
тАО06-17-2009 06:06 AM
Re: N4000 - Unexpected HPMC
Here is the ts99 file.
Thank you for any insight you can give.
-Dan
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тАО06-17-2009 09:11 AM
тАО06-17-2009 09:11 AM
Re: N4000 - Unexpected HPMC
Well you definitely got a HW failure but I can't pin it down. I suggest you have HP look at it. I'm sure they'll spot it in a sec.
Good luck.
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тАО06-17-2009 09:15 AM
тАО06-17-2009 09:15 AM
Re: N4000 - Unexpected HPMC
Please send the following in attach.
cstm<<-EOF
runutil logtool
rs
EOF
ioscan -fnk
tail /etc/shutdownlog
Thanks!
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тАО06-17-2009 10:06 AM
тАО06-17-2009 10:06 AM
Re: N4000 - Unexpected HPMC
In addition, the PDC is too old and should be upgraded to have critical fixes installed at some point.
hth,
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тАО06-17-2009 01:11 PM
тАО06-17-2009 01:11 PM
Re: N4000 - Unexpected HPMC
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тАО06-17-2009 05:50 PM
тАО06-17-2009 05:50 PM
Re: N4000 - Unexpected HPMC
21:13 Mon Jun 08 2009. Reboot after panic: , isr.ior = 0'10340007.0'b42c0f8
22:19 Mon Jun 08 2009. Reboot after panic: , isr.ior = 0'4340003.0'338ef6b0
12:40 Tue Jun 09 2009. Reboot after panic: , isr.ior = 0'10340743.0'91e46148
22:21 Mon Jun 15 2009. Reboot after panic: , isr.ior = 0'10340003.0'6bdae918
23:28 Mon Jun 15 2009. Reboot after panic: , isr.ior = 0'340757.0'98a637b8
08:36 Wed Jun 17 2009. Reboot after panic: , isr.ior = 0'2401ec.0'26c9a178
You've had 7 panic's since June 2nd.
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тАО06-18-2009 07:09 AM
тАО06-18-2009 07:09 AM
Re: N4000 - Unexpected HPMC
As I mentioned, the server will be fine for a few days before failing. After crashing, it will try to reboot, but appears to crash again while booting or shortly thereafter. After several cycles (as many as 10 over one weekend) it hangs during a boot and requires a reset, TOC, or power cycle to restart.
This is a test box, and not currently under HW support, so if I cannot figure it out, we will have to call somebody in.
I assume the next step would be to strip it down to a minimal config (i/o cards, RAM, and CPUs) and gradually add components to find the faulty device. Had this been a 'hard' (or at least a predictable) failure I would have begun that process already, but as it may run for several days before failing, it could be winter by the time I isolate the problem... ;)
I am open to any suggestions.