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RP3440 errors

Eric Firkey
Regular Advisor

RP3440 errors

I just received an RP3440 A7137A server with one 800Mhz Dual Core PA8800 CPU and 4 x 2gb memory. I am getting a red light on the front display when turned on. When I go to the Service Logs I see cpu mismatch errors and sometimes a memory error. Are my errors because I need a second dual core CPU in the system? Also, I see an entry in the memory fault table in the attached file with the entry 2048mb active-sbe. Is this a defective stick of memory. Attached is the printout I saved from the RP3440 BCH.

Also, I get an error when I run "search" from the BCH "main" menu to look for bootable devices. It shows the DVD rom and the disk drive but then I get a lot of cryptic information and it tries to reboot only to tell me I have a CPU mismatch problem. This is also in the attached file.

Can you please give me some insight into this issue? Thank you.
23 REPLIES
Denver Osborn
Honored Contributor

Re: RP3440 errors

cnb
Honored Contributor

Re: RP3440 errors

>Can you please give me some insight into this issue?

OK:

1) Replace suspect dimm in 1/b (rp3440 use quad sets)
2) Go to CM> and post ps, ss, 'df -nc -all' & sysrev results
3) clear the logs SL > C
4) at BCH do SEA IPL to search for bootable devices and post results

After you get the system stabilized, you might want to run (or download and burn a copy of) ODE and test the rest of the system.

http://docs.hp.com/en/diag/ode/ode_over.htm#ode_on_ipf



Rgds,


Michael Steele_2
Honored Contributor

Re: RP3440 errors

Note: That attachement is for Itanium family and this is a Pa Risc family. (* RP v. RX *)

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00323963&prodTypeId=15351&prodSeriesId=322811

I read that as having 2 cpus.

I see the error for DIMM in slot 1b.

I thought these event logs were supposed to overwrite? I've never see GSP logs full like that.



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cnb
Honored Contributor

Re: RP3440 errors

Torsten.
Acclaimed Contributor

Re: RP3440 errors

Run from BCH

> in all

and from MP

MP:CM> df

Post results!

Hope this helps!
Regards
Torsten.

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Eric Firkey
Regular Advisor

Re: RP3440 errors

as soon as I get the new piece of memory I will run these tests and post. Thank you.
Eric Firkey
Regular Advisor

Re: RP3440 errors

Attached is an output file with the results of all the commands both of you asked me to run. The results are towards the bottom half of the file.

Michael Steele_2
Honored Contributor

Re: RP3440 errors

Hi:

So you have a problem with your 2nd CPU - Could the first be PA Risc and the 2nd IA64?


PROCESSOR INFORMATION

HVERSION SVERSION Processor
Processor Speed Model Model/Op CVERSION State
--------- -------- -------- -------- -------- -------------
0 800 MHz 0x0895 0x0491 3.1 Active
1 800 MHz 0x0895 0x0491 3.1 Idle

###############################
System Processor Status:
Monarch Processor: 0
Processor Module 0: Installed and Configured
Processor Module 1: Not Installed
#############################
PA8800
Electronic Signature : 04023F7431522446

FEATURES DATA
IA-32 Proc Core Feature Flags: 00040040
IA-64 Proc Core Feature Flags: 0000000000000000
Package Fe
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Torsten.
Acclaimed Contributor

Re: RP3440 errors

I agree, one of the modules really looks strange.

Hope this helps!
Regards
Torsten.

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BUPA IS
Respected Contributor

Re: RP3440 errors

Hello,
The rp3440 has two processor sockets. From the output given it shows socket 0 occupied with a PA8800 900Mhz chip and both of halves of the dual core present.
The rp3440 will run happily with one module in socket 0. The PIM and the OS see this as two processors.
The IA flags from the df command are mostly zeros showing that no IA features are in use. I get the same IA flag strings on my working one.

If a second core is installed in the other socket it must have the same speed and cache size as the first one other wise they will argue and may not work at all.
I presume you have had the cover off an can see that socket 1 is empty which what the df ouput indicates .
I would not suspect the cpu at this point. Try swapping the suspect memory module to another location . eg 1b with 0a if the errors move exactly with the DIMM then replace the memory. If the error stays put or wanders randomly around the slots as we had a few weeks ago then suspect a faulty mother board .
When you display the SL logs you can enter the letter T for text which will interpret the display in a more readable form .

I hope this is of some use.

Mike .

Help is out there always!!!!!
Eric Firkey
Regular Advisor

Re: RP3440 errors

There is only one cpu module in this system. The dual core pa8800 800MHz processor in slot 0. Slot 1 is empty. I have tried a different memory kit and when I do that I still get mismatched cpu errors which I don't understand unless there needs to be another dual core module in slot 1.

Does there need to be another processor in slot 1?
Torsten.
Acclaimed Contributor

Re: RP3440 errors

Can you please read the model number from the chassis label? (e.g. A7137A)

Hope this helps!
Regards
Torsten.

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Eric Firkey
Regular Advisor

Re: RP3440 errors

A7137A on the pull tag
BUPA IS
Respected Contributor

Re: RP3440 errors

Hello,

One of ours ran happily for three years with one cpu dual core module in slot 0 until we added another one. So no you do not need the second dual core unit. Your firmware is only slightly behind.

Do you still get the memory errors ?

The DF output you posted lists it as 900 Mhz processor, but PIM lists it as 800Mhz which something I have not seen before.

As the new memory has not cured the problem, The question is do you have a mother board fault or is it the cpu module?
Since both memory and cpu errors show up my leaning would be to change the mother board before I tried the cpu.

Mike

Help is out there always!!!!!
Sameer_Nirmal
Honored Contributor

Re: RP3440 errors

I think the server rp3440 should have PA8900 CPU and the system will run with only one CPU in socket 0.

Per FPL, I see there are corrected errors reported against DIMM 1B. I would first fix the CPU issue and would check if the DIMM errors are still seen. Not sure if both DIMMs in the pair were replaced. If not,I would replace the other half of the pair i.e DIMM 1A.
Torsten.
Acclaimed Contributor

Re: RP3440 errors

What partnumber does the CPU modul have? Was another CPU installed before?
Maybe you have a similar problem like in the thread posted in the first reply.

Hope this helps!
Regards
Torsten.

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Eric Firkey
Regular Advisor

Re: RP3440 errors

I put a different memory quad in it and still got mismatched processors error
Eric Firkey
Regular Advisor

Re: RP3440 errors

The model number my processor reported from BCH -> in -> pr was 0x0895

The person in the thread mentioned 0x0896 as being pa8900
Sameer_Nirmal
Honored Contributor

Re: RP3440 errors

Do you still see the memory corrected errors in the FPL after replacing the quad?

I meant to say in my earlier reply was that the system is supposed to have PA8900 CPU. Since the actual installed CPU is PA8800, you see the CPU mismatch error. If your choice is to using PA8800 CPU only, then the system "downgrade" is needed.
Eric Firkey
Regular Advisor

Re: RP3440 errors

The CPU installed is A7138AX which is PA8800

How do you downgrade the system if that is what is needed?
Michael Steele_2
Honored Contributor

Re: RP3440 errors

A7138AX this is a non HP CPU made in china somewhere.

There is a A7138A PA8800 CPU made for either a RP3410 or a RP3440

The HP part number for the PA8900 CPU for the RP3440 is A9954A

Note: I think you're going to have to record all the part numbers, DIMS, BOARDS, CPUs, etc. and cross reference them to each. Somewhere you've got a mismatch.

For example, maybe you should have bought the A9954A instead of the A713AX. In fact, this might be the easiest path forward.
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Sameer_Nirmal
Honored Contributor

Re: RP3440 errors

The system downgrade is possible if you know the license key which was used earlier during upgrade besides system serial number.

The system downgrade can be done using command

BCH Main Menu > service > downgrade

Then you would nee to provide correct the serial number and appropriate license key which then allows you to downgrade. Then restart the system.


DdeBlance_2
Advisor

Re: RP3440 errors

Eric,
Can you clean up the log and only give alert levels of 3 and up in text?