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System Event log

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beastyarny
Occasional Advisor

System Event log

Hi,
who can help to detect the root cause of a problem of alert level 5 in System Event log.

Location: 340 BMC
Alert: 5
Encoded field: 0x204C20D4AF021640
Data field: FFFF0307CD020300
Keyword: Type-02 020703 132867
15 REPLIES
Shibin_2
Honored Contributor
Solution

Re: System Event log

beastyarny
Occasional Advisor

Re: System Event log

Yes, you are right...
Power supply 1 : A/C disconnected or out of range.
Thanks.
beastyarny
Occasional Advisor

Re: System Event log

Guys,
how can i find the root cause of this issue?

Power supply 1 : A/C disconnected or out of range.

Power cable is OK. Is it problem of power supply unit in server? How can i determinate it?
Shibin_2
Honored Contributor

Re: System Event log

A/C disconnected or out of range.

Have you checked that power point? Is there any power in that outlet ? Have you checked the cable ?
Regards
Shibin
Dennis Handly
Acclaimed Contributor

Re: System Event log

What type of server do you have? What HP-UX version?
Have you tried unplugging and plugging the cords? (Both ends.)
beastyarny
Occasional Advisor

Re: System Event log

rp 3440, HP-UX 11.11
unplugging power cable and changing outlet doesn't change the situation... i guess this is hardware problem, because the system fault is the same as Sensor: Voltage - 1.5V MP PwrGood
cnb
Honored Contributor

Re: System Event log

Don't forget to check the Firmware revision:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?swItem=ux-21688-1〈=en&cc=us&idx=0&mode=4&

Some of these misleading messages were clarified in later versions.

Rgds,
S_Logan
HPE Pro

Re: System Event log

Hi,

It is time to replace the Power Supply.

Before that,please log a case with HP Support. I will analyse the System Log Events.

The system log events will give a better information ,what is happening over in the system.

The SL logs will be the only hope of analysis if the power supply at the site is good.


HTH,
Regards,
Surendar
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S_Logan
HPE Pro

Re: System Event log

please log a case with HP Support.

HP Solution Center team will analyze the System Log Events.

The system log events will give a better information ,what is happening over in the system.
I work for HPE

If you feel this solution was helpful please click the KUDOS! thumb below!
beastyarny
Occasional Advisor

Re: System Event log

I have replaced power cable for power supply 1...and got a message in system event log that A/C power supply is restored, but system led still blinking red.
Andrew Rutter
Honored Contributor

Re: System Event log

hi,

first verify the psu's are both ok, login to the MP and issue the ps command to see the state of the PSU's and fans installed.

Also check the front of the PSU's for the green light illuminating.

You may be able to clear the red led by reading the system logs in the MP if the problem has been solved.

Then find out if the cable has gone bad or unplugged. To make sure it doesnt happen again.

Andy
beastyarny
Occasional Advisor

Re: System Event log

to Andrew Rutter:

i have checked psu unit status by ps command...all power supply units and funs are ok...previously i have "Power supply 1 : A/C disconnected or out of range." I have read system events log, then clear all logs, but system led still red.
S_Logan
HPE Pro

Re: System Event log

Hi,

Please Power cycle the system and check the SYSTEM LED Status?

Please make sure that the system is running with latest firmware.

HTH,
Surendar

I work for HPE

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beastyarny
Occasional Advisor

Re: System Event log

hi,
after power cycle, system led became green. thanks a lot to all.
S_Logan
HPE Pro

Re: System Event log

Hi ,

Good to hear that!

Regards,
Surendar
Note: If you are the author of this question and wish to assign points to any of the answers, please login and assign points.
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I work for HPE

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