cancel
Showing results for 
Search instead for 
Did you mean: 

A7025A

SOLVED
Go to solution
Jon Steele
Valued Contributor

A7025A

Hi,

We have a customer over seas and they have an RP7420. Below is what error they get. They have 2 other of these machines and they are working fine. Any help is appreciated.


When the power is applied to the system it comes up and the power up self test reports that all modules are OK.

However when you press the power switch in front it fails to power up the modules with an error of insufficient power. Upon investigation we discovered the following from the menus when we checked the power status of the cabinet:

POWER REQUIRED: 1123433443 VA
POWER AVAILABLE: 3600 VA
STATUS: INSUFFICIENT POWER

Thanks
Jon
3 REPLIES
Zygmunt Krawczyk
Honored Contributor
Solution

Re: A7025A

Hi,

disconnect physically the server from power, wait at least 30s, and reconnect. If it will not resolve problem, you will need to upgrade to the lastest firmware.

Regards,
Zygmunt
Torsten.
Acclaimed Contributor

Re: A7025A

I have seen a similar problem when all 4 plugs are connected and the system says "there is no power" - the solution was to replace the backplane (includes the power monitor).
Maybe the same solution applies here.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Jon Steele
Valued Contributor

Re: A7025A

Thank you. The problem was the power on their end.

Jon