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тАО12-08-2010 10:34 AM
тАО12-08-2010 10:34 AM
Re: HP 9000 L-Class rebooting at will
I have attached the cstm output for the cpu.
Not sure what to make of it.
I have never run GSP, how is it invoked?
Thanks,
Gary
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тАО12-08-2010 10:38 AM
тАО12-08-2010 10:38 AM
Re: HP 9000 L-Class rebooting at will
Rgds,
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тАО12-08-2010 11:07 AM
тАО12-08-2010 11:07 AM
Re: HP 9000 L-Class rebooting at will
How long has the system been exhibiting these reboots?
Which model L-class is this?
# model
Rgds,
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тАО12-08-2010 11:14 AM
тАО12-08-2010 11:14 AM
Re: HP 9000 L-Class rebooting at will
The model is: 9000/800/L1000-36
I've never updated firmware before..
Now how do you do that, and where do you get the firmware image. lol
By the way, how do you figure out the lan port
for GSP. I dont want to use the console,
cant sweep out the info.
Thanks,
Gary
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тАО12-08-2010 11:51 AM
тАО12-08-2010 11:51 AM
Re: HP 9000 L-Class rebooting at will
See these guides to configure the GSP:
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01868384/c01868384.pdf
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01404143/c01404143.pdf
Before upgrading the firmware, check the chassis codes to make sure there isn't something else causing the reboots.
The L-Class systems can have two variants of GSP modules (A & B). Usually the rp5400 (L1000) contains the A version, but you should verify.
System Firmware can be updated via HP-UX patches.
System Firmware:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=322770&prodTypeId=15351&prodSeriesId=2512017&swLang=13&taskId=135&swEnvOID=7
However GSP Firmware cannot be updated via a patch. It has to be done offline and via an FTP server on the same subnet as the GSP module.
Depending upon the version you're GSP is at it may have to be upgraded in stages to get to the lastest version.
For the A revision, see this thread to download the firmware. It's attached in a post from Robert-Jan Goossens:
http://forums11.itrc.hp.com/service/forums/questionanswer.do?admit=109447626+1291837179158+28353475&threadId=1029709
For the B revision:
See this document first:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00713649тМй=en&cc=us&taskId=135&prodSeriesId=2512032&prodTyp
eId=15351
Firmware here:
ftp://ftp.hp.com/pub/softlib/software7/PF-CCANGSPB0220/pf-41402-1/PF_CCANGSPB0221.tar.gz
Rgds,
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тАО12-08-2010 11:59 AM
тАО12-08-2010 11:59 AM
Re: HP 9000 L-Class rebooting at will
I was able to get into GSP.
The Hardware Revision is 8, and the Firmware
is A.01.06 Aug 1999.
Does this mean it is the "A" version module?
Thanks,
Gary
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тАО12-08-2010 02:21 PM
тАО12-08-2010 02:21 PM
Re: HP 9000 L-Class rebooting at will
yes you have revision A gsp, this is also an older version, and could do with updating but not to fix your issue
in the cstm output, it definatly looks like the system had a HPMC which crashed the system. HP is the best to analyze this, but you did suffer a fault in one of the memory dimms which was uncorrectable. This would crash the system.
So, check the infolog of the memory in cstm as well.
Also now that you are in the gsp, look at the logs as instructed and post the last 6-10 if you can. Sometimes more info can be picked out from this.
Andy
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тАО12-09-2010 01:37 PM
тАО12-09-2010 01:37 PM
Re: HP 9000 L-Class rebooting at will
Looking at cstm for the memory, it has nothing of interest. i.e. The memory error log is empty.
I have attached the latest 5 error logs from GSP.
Indicates
SOURCE: 6 = platform
SOURCE DETAIL: 7 = power monitor SOURCE ID: 0
PROBLEM DETAIL: 4 = internal failure
Although I dont believe we took a power hit....
Thanks for all your help!
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тАО12-09-2010 05:25 PM
тАО12-09-2010 05:25 PM
SolutionSYSTEM NAME: aphp14_gsp
DATE: 12/05/2010 TIME: 20:37:43
ALERT LEVEL: 2 = Non-Urgent operator attention required
SOURCE: 6 = platform
SOURCE DETAIL: 7 = power monitor SOURCE ID: 0
PROBLEM DETAIL: 4 = internal failure
CALLER ACTIVITY: 2 = operation STATUS: F
CALLER SUBACTIVITY: 00 = unspecified
REPORTING ENTITY TYPE: 2 = power monitor REPORTING ENTITY ID: 00
0x002000246700200F 00000000 00000000 type 0 = Data Field Unused
0x582008246700200F 00006E0B 0514252B type 11 = Timestamp 12/05/2010 20:37:43
Chassis Code 0x002000246700200F:
0x002008846700200F CODE_HIT_DEFAULT_CASE
0x002008846700200F CODE_EXECUTION_ERROR
0x002008A46700200F ERROR_EXTERNAL_READ
From the Service Guide-
www.dectrader.com/docs/set2/A5191-96019.pdf
6 - Platform 7 - Power Monitor N/A N/A Power
Monitor Replace Platform Monitor card.
You might want to go further back in time to see if any other events are being logged. Or try reseating the Platform Monitor module.
Rgds,
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тАО12-22-2010 08:44 AM
тАО12-22-2010 08:44 AM
Re: HP 9000 L-Class rebooting at will
Nothing in /var/adm/crash? Do you know why?
aargh.....
Dec 20 10:53:22 acp /sbin/init.d/sendmail[1118]: #### rebooted ####
Dec 20 14:02:03 acp /sbin/init.d/sendmail[1137]: #### rebooted ####
Dec 21 00:49:13 acp /sbin/init.d/sendmail[1138]: #### rebooted ####
Dec 21 14:42:55 acp /sbin/init.d/sendmail[1139]: #### rebooted ####
Dec 21 17:58:15 acp /sbin/init.d/sendmail[1140]: #### rebooted ####
Dec 21 18:33:53 acp /sbin/init.d/sendmail[1141]: #### rebooted ####
Dec 21 20:03:22 acp /sbin/init.d/sendmail[1142]: #### rebooted ####
Dec 21 22:19:52 acp /sbin/init.d/sendmail[1143]: #### rebooted ####
Dec 21 23:53:22 acp /sbin/init.d/sendmail[1144]: #### rebooted ####
Could still be power monitor but also seeing