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HP server down required info logs etc

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katie1
Frequent Advisor

HP server down required info logs etc

how to collect the following step by step from the MP when the system will not start-up ###



For integrity and PA Risc systems too all none cell based ###

how to get the firmware revisions of System board and BMC on Risc servers none cell based
when servers will not start

And the same info for integrity systems from the MP none cell based ##


cl = console log logs


sl = system event logs (do the SL logs contain FPl LOGS and SEL logs too) ??


what are PIm logs and how to collect them..?


and any other logs I can collect that would be required by HP when the servers would not boot up and how to collect them




please feel free to answer the questions separately as each will have points assigned ..

Regards
KT!
14 REPLIES
Torsten.
Acclaimed Contributor

Re: HP server down required info logs etc

>> ...r logs I can collect that would be required by HP ...




If HP need logs, they will tell you what they want to see and how to get them.

Hope this helps!
Regards
Torsten.

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katie1
Frequent Advisor

Re: HP server down required info logs etc

I would like to know the above so logs etc can be sent in immediately, so no delays,,


Any one here from HP who can advise thanks..
Torsten.
Acclaimed Contributor

Re: HP server down required info logs etc

There are many different servers and many different sources of information and logs.

In general, all current servers have an MP that logs hardware related events.

You can connect to MP and get a short help by typing

MP> he li

which lists the available commands.

Usually with "sl" or "sel" you get the system logs, with "sysrev" you get the firmware information about the server itself.

For HBAs it depends ...




As said, if HP wants to have specific information (e.g. PIM, MCA or something) they will tell you.





If you want to have examples, just browse previous questions in the HP9000 and Integrity server forums.


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Torsten.
Acclaimed Contributor

Re: HP server down required info logs etc

>> For integrity and PA Risc systems too all none cell based ###



Where we want to start?

At G/H/I... class?
At D/R/K-class?
At A/L/N-class?
At T- or V-class?
At X- or S-class???
At rp3xx0/rp4440?
Any other server model?
Blades?

Later models?
Earlier models?

Integrities?
The list is long too...



Please be a bit more specific!

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
katie1
Frequent Advisor

Re: HP server down required info logs etc

thanks servers are n class and later

mixture of pa risc 9000 series and rx2600 and up

regards
Kt1
katie1
Frequent Advisor

Re: HP server down required info logs etc

no blades yet ..
cnb
Honored Contributor

Re: HP server down required info logs etc

katie1
Frequent Advisor

Re: HP server down required info logs etc

HMm cnb appears the doc is an internal link of some kind,,

regards
Kt1
katie1
Frequent Advisor

Re: HP server down required info logs etc

cnb the link gives me this message

Note: We are sorry but the document you requested requires additional authorization such as a certain level of support agreement.
cnb
Honored Contributor
Solution

Re: HP server down required info logs etc

Really? I don't understand why they have it locked down but see this thread and I'll see if I can find it somewhere else:

http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1162418

Rgds,
cnb
Honored Contributor

Re: HP server down required info logs etc

The User Guide has some details on the EFI and the errdump shell command:

http://g4u0420c.houston.hp.com/en/AB419-9002C-ed5/apcs03.html

Rgds,
cnb
Honored Contributor

Re: HP server down required info logs etc

This gives a better explanation for collecting the event logs and errdump:

http://docs.hp.com/en/AB587-96012/ch05s05.html

Hope this helps.

Rgds,


-cnb
katie1
Frequent Advisor

Re: HP server down required info logs etc

Thanks cnb this is just what was needed
regards
KT1
katie1
Frequent Advisor

Re: HP server down required info logs etc

solutions provided ...