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Hardware diagnostics?

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80skeys
Frequent Advisor

Hardware diagnostics?

Is there a good hardware diagnostics for the N4000 that can be run outside the operating system - such as a bootable diagnostics CD or something that can be run from the monitor?

11 REPLIES
mits
Respected Contributor

Re: Hardware diagnostics?

You can use the offline diagnostic CD.

http://software.hp.com
-> search "offline diagnostic"

For HP 9000 servers :
IPF 0812 Offline Diagnostics and Utilities CD-ROM

For HP Integrity Servers:
PA0809 Offline Diagnostic Environment CD-ROM

The operating document is available.

http://docs.hp.com
-> Diagnostics and Monitoring Tools
-> 3 Offline Diagnostics
-> Administrator's and User's Guide for Offline Diagnostics
80skeys
Frequent Advisor

Re: Hardware diagnostics?

The IPF 0812 is described as for the "Integrity / Itanium" series, not the PA-Risc.
Torsten.
Acclaimed Contributor
Solution

Re: Hardware diagnostics?

Here you are:

http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=PA0809


Hope this helps!
Regards
Torsten.

__________________________________________________
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those who understand binary, and those who don't.

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80skeys
Frequent Advisor

Re: Hardware diagnostics?

Booted to the offline diagnostics. when I run "mem2" it asks for a password. Any idea what I'm supposed to type there?
Torsten.
Acclaimed Contributor

Re: Hardware diagnostics?

Some tools are protected, you need a HP provided temporary password in order to run them - don't expect to much ... if the server passes the initial selftest it is usually ok.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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80skeys
Frequent Advisor

Re: Hardware diagnostics?

How do I get a HP provided temporary password?
mits
Respected Contributor

Re: Hardware diagnostics?

Oh, sorry. My message should be read as folows.

For HP Integrity Servers:
IPF 0812 Offline Diagnostics and Utilities CD-ROM

For HP 9000 servers :
PA0809 Offline Diagnostic Environment CD-ROM

You can run most offline diagnostic tools without getting a diagnostic password which is available only for support engineers. See ODE user guide for more details by yourself.
http://docs.hp.com/en/10320/ode-guide.pdf
Torsten.
Acclaimed Contributor

Re: Hardware diagnostics?

>> How do I get a HP provided temporary password?

Call hp.

But I don't think running the diags will solve your problem ...

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
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If you feel this was helpful please click the KUDOS! thumb below!   
80skeys
Frequent Advisor

Re: Hardware diagnostics?

Torsten:

Any advice/recommendations on how to troubleshoot and fix our problem?

mike
Torsten.
Acclaimed Contributor

Re: Hardware diagnostics?

>> The problem is extremely slow i/o and processing time for a load of a sybase database.

You have too many open threads about this - somehow confusing.

Not enough details, I guess.
I'm not a database expert, sorry.

Hope this helps!
Regards
Torsten.

__________________________________________________
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80skeys
Frequent Advisor

Re: Hardware diagnostics?

As regarding this particular thread, the solution is the PA0809 Offline Diagnostics Environment, downloadable from HP.