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How to Cold Install HP-UX 10 from CD

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glennes
Frequent Advisor

How to Cold Install HP-UX 10 from CD

I have an HP9000 K370 that will not display anything on the console. It goes through the complete power-up sequence, ending with an 0800 warning error on the LCD that no boot device can be found. It passes all other hardware checks in the power-up process. I suspect this happened because I turned the machine off with the switch instead of shutting it down properly, which likely corrupted the boot drive. It was working fine prior to that point, so a sudden hardware problem (other than a corrupted hard drive or firmware) does not seem likely to have occurred.

 

I want to cold install HP-UX 10.x from the install CD, but when I put the CD in the drive, the system does not see it as a boot location, even though the CD light will flash briefly during the turn-on sequence. How do I get the machine to see the CD drive as a boot device and boot from it since there is no text output on the console monitor? (It uses the standard monitor, not the graphics display. The system will attach itself to the monitor by turning it on in the latter part of the start-up process - the flashing green LED goes to solid, but no display output can be seen either before or after the 0800 error shows up on the LCD.) What I want to do is start the machine as if it were new with no OS installed, and install the OS from the HP UX 10.x distribution install CD. One would think there would be some kind of output on the console display even with no OS intalled and no boot drive found! Perhaps the firmware has become corrupted for some reason. Is that possible? If so, what is to be done to re-install the firmware?

 

Since this machine has been working fine up until I switched it off during shutdown, I doubt there is any hardware failure, other than possibly a corrupted hard drive or firmware failure. I have checked all the cables and they are securely plugged in. Originally, it booted up to a graphics screen for user name and password, neither of which I know, which is why I turned the switch to OFF to shutdown the machine.

 

I am not sure if the machine has an internal hard drive inside the K370 box. It has a separate rack with an HP Disk Array of 20 drives and came that way from HP.  Is one of these 20 drives likely the boot drive or is there an internal drive that serves as the boot drive? Also, I feel sure this system was mirrored using one of the drives in the array as a backup, but I have no idea which one of the 20 drives this is. Is there anything in the documentation that stipulates which drive in the array is the boot drive (if one actually is) and/or the mirror drive of the boot drive as perhaps swapping the main boot drive with the mirrored one might cause the system to boot? It also has a tape drive and I have some of the tapes. Can it be started up from one of these backup tapes? If so, how do I tell the machine to boot from the tape drive, or is the tape drive already in the firmware process that seeks the boot device upon power-up if it cannot find a hard drive to boot from?

 

BTW - The system has two UPS boxes - one for the K370 rack and one for the Disk Array rack. The one for the K370 does not work, so I have the K370 (and the tape drive) connected directly to the AC power source, bypassing the UPS. Would this have any bearing on the problem?

 

Any ideas are welcomed!

20 REPLIES
Torsten.
Acclaimed Contributor

Re: How to Cold Install HP-UX 10 from CD

This system is likely 20 years old now - wow.

First you should get the console working.

Is there a graphics card installed? You told about " booted up to a graphics screen"?

Hope this helps!
Regards
Torsten.

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glennes
Frequent Advisor

Re: How to Cold Install HP-UX 10 from CD

Torsten...

 

Thanks for responding so quickly! I appreciate that!

 

Yes, it is a rather old system. I bought it for a few pennies from a company I used to work for. It only had one application software product installed on it (and I do not need it or care if I lose it), so what I wanted to do is a fresh install from the install CD. I teach information systems and this is a good box to play around with HP-UX for my own experience, so it does not matter too much that the system is old. Among the software CDs that came with the machine is one for installing the graphics interface (I forget what that software is called), so I assume that is what they had done. There is a port on the back of the K370 for connecting a graphics console, but it is not a separate card/unit plugged into the system bus. The connector is on the same main I/O panel as the standard 15pin console connector. However, the monitor that came with the system is just your typical VGA monitor like you would see on a PC with the 15pin connector on both ends of the cable, and worked fine up until the boot fault warning message appeared on the LCD.

 

The graphsics output that I was referring to is likely nothing more than a contrived graphics-looking display that may well be more text based than fully graphics based. At any rate, the login screen displayed that way last time it booted up. You can hear the relay inside the monitor click when the K370 sends the connection command to the monitor and the monitor's LED goes from flashing to solid, so there is communication between the K370 and the monitor - there is just nothing showing on the monitor afterwards. Also, the optical mouse red light is on and, I assume, the keyboard works at that point as well - it just does not echo anything to the screen.

 

I thought there might be some keyboard sequence to force the K370 to boot from the CD as part of the power-up sequence since I know the CD in the drive is bootable (it is the HP install CD and I also have the recovery CD). I think if I could figure out how to get the system to poll the CD drive on power-up, it would boot from it, but, like on a PC BIOS, there may be something that has to be done at that level to set the first boot device to the CD drive instead of the hard drive.

 

I apologize for being so 'green' at all this, but thanks for putting up with my novice questions!

 

Glenn

Torsten.
Acclaimed Contributor

Re: How to Cold Install HP-UX 10 from CD

remove the keyboard and mouse cable, does the serial console work now?

Hope this helps!
Regards
Torsten.

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glennes
Frequent Advisor

Re: How to Cold Install HP-UX 10 from CD

Torsten...

 

I will give that a try and see what happens. I am tied up most of the morning, but should be able to give it a try later in the day. I will update you afterwards with what happens.

 

Glenn

Torsten.
Acclaimed Contributor

Re: How to Cold Install HP-UX 10 from CD

i mean, boot without these cables attached ...

Hope this helps!
Regards
Torsten.

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glennes
Frequent Advisor

Re: How to Cold Install HP-UX 10 from CD

Torsten...

 

Yes, I will ensure those cables are unplugged before powering-on the system. Thanks for the clarification!

 

Glenn

glennes
Frequent Advisor

Re: How to Cold Install HP-UX 10 from CD

I powered up with the keyboard and mouse unplugged. When the LCD said it was checking the console, a blue box came up at the bottom of the CRT briefly - I suppose in response to the K370 sending the console test signal to it, but then it went blank again with the same A0800 error about ot finding a boot drive came back on the LCD and that is where the startup process stops. I even tried another PS2 keyboard, but no luck. I cannot get the numlock/shiftlock/scroll lock lights on the keyboard (either one of them) to illuminate when pressing those keys, so I do not know if it is seeing the keyboard or not. The screen setup buttons on the CRT do work as I can set things like horizontal/vertical/skew/degauss, etc. and those graphics will display as the buttons are pressed, so I know the CRT is getting power.

 

Since all other tests on the LCD readout seem to pass until it gets to the boot step, what else could be causing this situation? Anything else I can try doing?

 

BTW - It has no internal hard drives in the internal hard drive bays, so it must be looking to boot from one of the disks in the Disk Array. There is a good bit of actiity according to the lights on the various drives in the Array, so it is communicating with them.  I have tried booting it with the Disk Array powered off to see if it would go to the CD drive, but it will not. The only thing I have not tried is putting a tape in the tape drive to see what happens; however, no lights flash on the tape drive during the power-on process, so I am not sure it is looking at the tape drive during the process. The CD LED does not flash during the power-on process either. It just flashes a moment when inserting a CD.

 

Thanks!

 

Glenn

Torsten.
Acclaimed Contributor

Re: How to Cold Install HP-UX 10 from CD

these systems have 2 configured boot pathes, usually both point to to the disks. for other devices you need to interact with the boot menu. we need console access. switch off the terminal, hold down "d" key while switch on for some seconds for defaults. could you take a picture of the rear side?

Hope this helps!
Regards
Torsten.

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Torsten.
Acclaimed Contributor

Re: How to Cold Install HP-UX 10 from CD

What is the error message in the display?

WARN Ax08 means no bootable device found.

So it would be a good idea to check the disk array (known as nike20). Connect the terminal to the serial port of the array and you will get a text based menu (known as grid manager). Make sure to set the terminal to vt100 or em100 mode)- However, it would be helpful to get the servers console too.

Hope this helps!
Regards
Torsten.

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glennes
Frequent Advisor

Re: How to Cold Install HP-UX 10 from CD

Here is a picture of the back of the K370 unit and one of the back of the console monitor.

 

I will try connecting the monitor to the disk array and see what happens, then post back.

 

Glenn

Jesse Dougherty
Honored Contributor

Re: How to Cold Install HP-UX 10 from CD

I've been watching for a few days. If it were me... I would. Get a terminal (700/9x) display, install a 4GB FWD drive into to the K370, load your 10.20 OS on it, then mess with the Model 20 array.

They way your doing it is a lot more tricky and difficult if you unfamiliar with the Model 20 arrays and how to set them up.

Jesse
Cypress Technology Inc
Re-Sellers for HP-UX hardware

Torsten.
Acclaimed Contributor

Re: How to Cold Install HP-UX 10 from CD

Obviously this is the workstation model of the server ... hence the mouse and keyboard ports.

 

For most workstions I remember, the console fail back to serial if no keyboard is detected.

 

You have a multiplexer board installed, so I think to remember the console port ist the first port there.

 

However, remove mouse, keyboard and MDP cables, connect the console to the console serial port, switch the key to "service" and boot.

 

You may also try to remove the complete board where the VGA cable is connected (the SCSI connection below is likely redundant path to the array, right?).


Hope this helps!
Regards
Torsten.

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Matti_Kurkela
Honored Contributor

Re: How to Cold Install HP-UX 10 from CD

The actual console port Torsten is talking about is a 9-pin _serial_ port, not a VGA-style display port.

I added a bright red box to your picture to highlight it.

 

The console connector seems to have a cable attached to it - where does the cable go? I would guess it goes to one of the UPS boxes. If the UPS is not functional, you should unplug that cable.

 

Then plug in a null-modem cable with a terminal (or a computer with terminal emulator software) on the other end.

If you use a terminal emulator, set it to 9600 bps, 8-N-1 (= 8 data bits, no parity, 1 stop bit). A VT100 emulation is fine.

 

If you followed Torsten's advice and rebooted the system with the PC-style keyboard and mouse unplugged, the VGA display should no longer be "the console": instead, this serial port will have the default console role.
(Unlike in PCs, in these systems a VGA display was truly optional and not often needed.)

 

If your terminal/emulator is configured correctly, the things you should see when powering on the server would be:

1.) a display of self-test codes: if it uses the same format as the following generation of PA-RISC HP-UX servers, it might be a three-column display, which echoes the same four-digit codes as in the LCD front panel.

2.) a prompt:

Processor is starting autoboot process
To discontinue, press any key within 10 seconds

At this point, pressing any key (other than Shift or Control) on the terminal/emulator should give you access to the firmware menus.

 

MK
Torsten.
Acclaimed Contributor

Re: How to Cold Install HP-UX 10 from CD

This is the board layout:

 

k-class-2014-05-13 15_23_53-service.pdf - Foxit Reader.jpg


Hope this helps!
Regards
Torsten.

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Torsten.
Acclaimed Contributor
Solution

Re: How to Cold Install HP-UX 10 from CD

picture attached.

 

 

If the MDP panel is installed, console port for the system is MDP port 0.

 

Better remove it and use the console port of the core I/O card.

 


Hope this helps!
Regards
Torsten.

__________________________________________________
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glennes
Frequent Advisor

Re: How to Cold Install HP-UX 10 from CD

All...

I am so grateful for your informative responses! Thank you so much for responding and working with me on this issue. To say that I am lost without your input is an understatement! Just bear with my relative ignorance on the K370 as I know it can be frustrating to reduce what you are suggesting down to the simplest of terms for me to grasp what you are suggesting I do!

Though I am no novice when it comes to the PC/Windows world of hardware and software, I am a complete novice with regard to this HP 9000 (and to UNIX), so I beg you to forgive my ignorance on some of what you are talking about. I apologize for that. My goal is to get this machine operational again in single-user mode and get it to boot from the CD so as to install HP-UX 10.x (which is the only OS I have for the machine). I believe this machine has other bells and whistles associated with it that I will likely not use or need, so separating those from the basic machine will call for a bit of help from you. If you need pictures of the connections to the other devices attached to the machine, I'll be glad to provide them. Just let me know specifically whatever needs to be disconnected, etc., and I will be able to take care of that.

When you refer to a 'terminal', are you speaking of a standard monitor (like the one I have) or of a separate PC attached to the K370 in some way? I have an old PC I can resurrect for this application, if that is what is needed. However, I do not know how to connect it to the K370. It has been years since I dealt with a serial terminal, setting baud rates, etc., and I doubt I have any software that will do this in simple fashion unless I can use some version of Windows for that purpose. I also have a copy of MS-DOS 6 OS that I can install on the PC if that is preferred to using a version of Windows. It would seem that there would be a terminal emulator program I could download into a Windows PC environment that would work. If you know of one, I would appreciate knowing which one I should look for. I also believe I have a serial cable (DB9 on both ends) that I could use to connect to the serial port on the PC. I am just not sure where to connect it on the K370.

Torsten - What, exactly, is the 'MDP' cable? Can you highlight it on one of the pictures so I know for sure which cable you are talking about? Or, tell me the name of the port on the back of the K370 to which it is attached. I have not looked at the back of the Disk Array, but from what I think you are saying, there is a serial console port on it that would deliver some output to a terminal. As far as the multiplexer board goes, which board is that on the back of the K370? Is it marked 'multiplexer' or with some other name? Also, in the picture you sent of the backplane of the K370, are we talking about making a serial connection between the console port and the serial port on a PC with terminal emulation software running on it? Can I run a terminal emulation software package on a Windows-based PC? If so, does one come with Windows or is it something I need to download from the Internet to run on that PC?

Jesse - If I were to look for a 700/9x display on eBay, what, exactly, would I search for it as? Also, I am not familiar with SCSI terminology, so I am not sure what a 4GB FWD drive is. Again, how would I go about finding one? I assume you mean that this drive would be connected to the internal drive bay in the K370 just beneath the CD drive bays. I do have several SCSI drives which are used in a Proliant server I also have. Most of these are 9GB drives. Would they work for this?

Again, I apologize for asking such relatively simple questions while being so uninformed on the mechanics of this K370, but your replies are so much appreciated! Just keep them as basic and simple as you can in order for me to better understand what you are suggesting for me to try doing. I feel good that we will get this thing running after some fashion if I mess around with it long enough, so long as I either have or can get the components I need to do the setups about which you guys are talking!

Glenn

Jesse Dougherty
Honored Contributor

Re: How to Cold Install HP-UX 10 from CD

The 700/94 is C1002G and you would need a keyboard and a console cable to connect to the K box. The internal drive you need is a A3353A. No, you need fast wide differential drive for the K and no Proliant stuff can cross over. Yes the drive bay is under the media drives.

For example, we sell the refurbished 700/94 terminal with keyboard for $275.00. The console cable is $100.00, and the A3353A tested drive is $100.00

Torsten.
Acclaimed Contributor

Re: How to Cold Install HP-UX 10 from CD

At the rear side of the server you will find a port labeld MDP (modem distribution panel) - this is the MUX. If this panel is installed, the serial console port is at port 0 of this panel. If you remove the panel, the serial console is back to the port at the rear of the server labeled console.

 

There is already a cable connected - where does it go?

 

You probably have such terminal ... but you can also use a windows PC connected with a null modem cable and a terminal emulator software like hyperterminal or putty.

 

This is such terminal:

 


Hope this helps!
Regards
Torsten.

__________________________________________________
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those who understand binary, and those who don't.

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glennes
Frequent Advisor

Re: How to Cold Install HP-UX 10 from CD

Torsten/Jesse...

 

There is an MDP pad attached to that port. It has one cable leading away from one of the ports on the MDP, but it is not connected to anything. So I need to remove the MDP from the K370 (disconnect it at the K370), then connect my serial monitor (via null modem connection to my PC  and the 'console' connector on the K370 using a terminal emulator program), switch the key to 'service' and it should boot to the CD or just display boot options on the PC monitor? 

 

Yes, the board where the VGA cable is plugged in has a SCSI cable running from it to the DIsk Array (There is also another board on the K370 with a cable going to the Disk Array). So I should pull the board with the VGA connector on it out completely or will the Disk Array work once the system boots using the above scenario? Does leaving this board in the macine make any difference? 

 

BTW - what are the terminal emulator settings (baud rate, stop bits, etc.) for VT100 or EM100 mode that I should use with the terminal emulator software?

 

Also, I found the correct 4GB FWD hard drive (A3353A) on eBay for $40 and ordered it. I suppose we will be installing the OS onto it rather than one of the drives in the array? I will try using the PC as a terminal approach before deciding whether to get the C1002G terminal. I'd rather use hardware I already have than to buy another terminal unless all else fails. We will see how that goes.

 

Thanks!

 

Glenn

glennes
Frequent Advisor

Re: How to Cold Install HP-UX 10 from CD

Torsten...

 

I now have the new 4.2GB SCSI internal drive installed and have a working console on which I can see system activity and interact with the system. (I'm using QCterm which is an exact emulation of the HP physical conole.) I can see the new drive and the CD using the SEA command. I know which boot path goes to the CD. I played around with it for about an hour or so. I ran a command called 800SUPPORT that rebuilt all the corrupted files except for one (it still cold boots to error A0800 no boot device found, though).

 

Now that I can interact with the system, what do I do next to install HPUX on the new internal drive - or to completely repair the file system on the existing setup? I noted in the terminal feedback that the corrupted files were due to an improper shutdown, which I figured was the case.

 

What would you suggest as the next step?

 

Thanks!

Glenn