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Remote Console Poblem

Vick10
Advisor

Remote Console Poblem

Hi Experts,

I am having problem with the GSP console, I am getting the login prompt and able to login but CO doesn't bring me to the OS.

===================
Service Processor login: root
Service Processor password:

Hewlett-Packard Guardian Service Processor
(c) Copyright Hewlett-Packard Company 1999-2002. All Rights Reserved.
System Name: kpos12
[Read only - use ^Ecf for console write access.]
[Read only - use ^Ecf for console write access.]
[bumped user - ]

=====================
It gets stuck here, I have to crtl B to exit.
CE has upgraded the GSP Firware and even replaced the GSP card but nothing solved the problem and according to CE, the problem could be with the OS. He suggested to remove all the tty dev files and create it back.

# ioscan -fnC tty
Class I H/W Path Driver S/W State H/W Type Description
==============================================
tty 0 0/0/4/0 func0 CLAIMED INTERFACE PCI BaseSystem (103c128d)
tty 1 0/0/4/1 asio0 CLAIMED INTERFACE PCI Serial (103c1048)
/dev/GSPdiag1 /dev/diag/mux1 /dev/mux1 /dev/tty1p0 /dev/tty1p2 /dev/tty1p3 /dev/tty1p4

=========================
I have UPS connected to /dev/tty1p3 and its working fine, Is there any other way to fix this.
# ll /dev/GSPdiag1
crw------- 1 root sys 1 0x010080 Nov 11 13:48 /dev/GSPdiag1
# ll /dev/diag/mux1
crw------- 2 bin bin 1 0x010080 Nov 11 13:48 /dev/diag/mux1
# ll /dev/mux1
crw------- 2 bin bin 1 0x010080 Nov 11 13:48 /dev/mux1
# ll /dev/tty1p0
crw--w--w- 1 bin bin 1 0x010000 Nov 20 11:37 /dev/tty1p0
# ll /dev/tty1p2
crw--w--w- 1 bin bin 1 0x010200 Nov 17 08:10 /dev/tty1p2
# ll /dev/tty1p3
crw--w--w- 1 bin bin 1 0x010300 Nov 20 12:42 /dev/tty1p3
# ll /dev/tty1p4
crw--w--w- 1 bin bin 1 0x010400 Nov 19 09:15 /dev/tty1p4

13 REPLIES
Prashanth.D.S
Honored Contributor

Re: Remote Console Poblem

Hi Vick,

What do you get wen you do a cntrl+b ??

Rgds,
Prashanth
Vick10
Advisor

Re: Remote Console Poblem

I am back to GSP menu


Leaving Console Mode - you may lose write access.
When Console Mode returns, type ^Ecf to get console write access.

GSP Host Name: kpos12
GSP>
cnb
Honored Contributor

Re: Remote Console Poblem

Hi Vick,

"CE has upgraded the GSP Firware and even replaced the GSP card but nothing solved the problem and according to CE, the problem could be with the OS. He suggested to remove all the tty dev files and create it back."

When did this problem first start? Before or after the GSP upgrade by the CE? What model number is the system?

Vick10
Advisor

Re: Remote Console Poblem

The CE upgraded the GSP Firmware due to this problem as he suspected the the firmware was the issue but even after the upgrade the problem remains the same. The Firmware upgrade and GSP card replacement was done for this issue.


# model
9000/800/L1500-8x
cnb
Honored Contributor

Re: Remote Console Poblem

Hi Vick,

I don't understand the logic of upgrading the GSP F/W to fix a communication issue.

Was this ever working?

My system looks like this:
# model
9000/800/L3000-5x
# ioscan -funC tty
Class I H/W Path Driver S/W State H/W Type Description
==================================================================
tty 1 0/0/4/0 func0 CLAIMED INTERFACE PCI BaseSystem (103c128d)
tty 0 0/0/4/1 asio0 CLAIMED INTERFACE PCI Serial (103c1048)
/dev/GSPdiag1 /dev/tty0p0 /dev/tty0p4
/dev/diag/mux0 /dev/tty0p2
/dev/mux0 /dev/tty0p3

What is the PDC version of the system?

Vick10
Advisor

Re: Remote Console Poblem

It was working fine all the while till two weeks ago I started having this issue, I called on the CE to check, he too can't fix and the firware upgrade and GSP card replacement was CE suggestion to fix the problem. HOw do I check the PDC version ?
Matti_Kurkela
Honored Contributor

Re: Remote Console Poblem

Is the "getty" process for the console running?

Run "ps -ft console" to check.

If you see no processes, maybe someone has disabled the console getty from /etc/inittab. I've seen this once: someone was trying to maximize system security but apparently did not understand the effects.

If you see some processes other than the "getty", there is an old console session already running, possibly in a state that cannot accept input. Just kill the processes: the init process should automatically restart the console getty for you.

MK
MK
Vick10
Advisor

Re: Remote Console Poblem

Things seems to be appear be normal, only one getty process is running started by init ....


# ps -ft console
UID PID PPID C STIME TTY TIME COMMAND
root 2158 1 0 Nov 20 console 0:00 /usr/sbin/getty console console
#
cnb
Honored Contributor

Re: Remote Console Poblem


Try this:
# echo "sel dev all;info;wait;il"|/usr/sbin/cstm > /tmp/info.log

# cat /tmp/info.log | grep PDC

Post the info.log file.

Vick10
Advisor

Re: Remote Console Poblem

# cat /tmp/info.log |grep -i pdc
PDC Firmware Revision: 44.12 IODC Revision: 0
------- Processor 0 HPMC Information - PDC Version: 44.12 ------
PDC Firmware Revision: 44.12 IODC Revision: 0
------- Processor 2 HPMC Information - PDC Version: 44.12 ------
cnb
Honored Contributor

Re: Remote Console Poblem

Hi Vick,

PDC is the latest.

Can you post the Console Log from the last boot session that shows the console paths? Are your h/w console paths set correctly? Which version of GSP do you have A6696A or A6696B (cntl b, HElp will display GSP version)?

The A6696A uses:
0/0/4/0.0 Console
0/0/4/0.1 UPS
0/0/4/0.2 Remote (modem)

A6696B:
0/0/4/1.0 Console
0/0/4/1.1 UPS
0/0/4/1.2 Remote (modem)

GSP LAN (both):
0/0/5/0

The O/S should see these devices:

# ioscan -fnC tty
Class I H/W Path Driver S/W State H/W Type Description
==================================================================
tty 0 0/0/4/0 asio0 CLAIMED INTERFACE PCI Serial (103c1048)
/dev/GSPdiag1 /dev/mux0 /dev/tty0p1
/dev/diag/mux0 /dev/tty0p0 /dev/tty0p2
tty 1 0/0/5/0 asio0 CLAIMED INTERFACE PCI Serial (103c1048)
/dev/GSPdiag2 /dev/mux1
/dev/diag/mux1 /dev/tty1p1

/0/0/4/0 is the Console
/0/0/5/0 is the GSP LAN

IMHO it *looks* like your using the A6696B GSP and the terminal paths might not be right. Devices tty0 not assigned, tty1 using the A6696B settings and I don't see the GSP devices assigned. However, I'm referencing an L3000 with an A6696A GSP and they *should* be similar to the L1500, but I don't have one to verify this on.

Anyone please jump in and correct me if I'm wrong.

HTH,


cnb
Honored Contributor

Re: Remote Console Poblem

Hi Vick,

Did you get it working?
Vick10
Advisor

Re: Remote Console Poblem

NO, It's even worse now, I am not even getting the login prompt in console, neither Ctrl B is giving the Menu.