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Upgrade Memory 16GB for rp5470 problems

Eduardo Costa Alfaia
Occasional Visitor

Upgrade Memory 16GB for rp5470 problems

Hi all,

I installed 2 modules with 8GB equal 16GB but when start the equipament I take this error:
SOURCE: 7 = MEMORY
SOURCE DETAIL: 6 Physical Memory
SOURCE ID: FF
A = ECC ERROR

Wath's this problem?

Regards
8 REPLIES
Torsten.
Acclaimed Contributor

Re: Upgrade Memory 16GB for rp5470 problems

A module is a pair of dimms. AFAIR the maximum dimm size for this system is 1GB, hence the module is 2GB.

What modules do you have? Looks like they are not intended for this system.

Hope this helps!
Regards
Torsten.

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Andrew Rutter
Honored Contributor

Re: Upgrade Memory 16GB for rp5470 problems

hi,

you have faulty or incompatible memory installed.

A = ECC ERROR

what youve posted doesnt telll us much though.

either reduce it and build it up a module at a time to find the faulty module or if you can get to pdc(BCH) then have alook at the memory config listed here.

MA>in me

failing that log on to the gsp and post the last few error logs for us

Andy

Eduardo Costa Alfaia
Occasional Visitor

Re: Upgrade Memory 16GB for rp5470 problems

Sorry, but I don't explaned right.

I have a rp5470 with 4Gb Memory. I need to do an upgrade to 16GB. I have 2 extend memory whit 8 slot and memory modules of the 1GB. When I put this 2 extendes memory i get this error:

SOURCE: 7 = MEMORY
SOURCE DETAIL: 6 Physical Memory
SOURCE ID: FF
A = ECC ERROR

But when I put one extend. It run.
Torsten.
Acclaimed Contributor

Re: Upgrade Memory 16GB for rp5470 problems

Are all DIMMs the same type (part number)? Do you reach the boot menu? What firmware is running on this server?

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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Eduardo Costa Alfaia
Occasional Visitor

Re: Upgrade Memory 16GB for rp5470 problems

All have is the same partnumbers.
How can I to see the firmware's version?
Torsten.
Acclaimed Contributor

Re: Upgrade Memory 16GB for rp5470 problems

From the main boot menu, please run "in all":

---- Main Menu ---------------------------------------------------------------

Command Description
------- -----------
BOot [PRI|ALT|] Boot from specified path
PAth [PRI|ALT] [] Display or modify a path
SEArch [DIsplay|IPL] [] Search for boot devices

COnfiguration menu Displays or sets boot values
INformation menu Displays hardware information
SERvice menu Displays service commands

DIsplay Redisplay the current menu
HElp [|] Display help for menu or command
RESET Restart the system
----
Main Menu: Enter command or menu > in all

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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Eduardo Costa Alfaia
Occasional Visitor

Re: Upgrade Memory 16GB for rp5470 problems

My Firmware version is 43.43
Torsten.
Acclaimed Contributor

Re: Upgrade Memory 16GB for rp5470 problems

44.12 is the latest, but your version is ok.

You probably have a (very) bad dimm. Try to investigate which one it is. Do you reach the start menu with all dimms installed?

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!