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can't open cdrom after ILO firmware upgrade

can't open cdrom after ILO firmware upgrade

Hi,

I have some small problems with my rp3440s. After I put the CD and updated the firmware of my management cards ( and reseted it a few time ) The CDROM device won't open. the drive is not mounted on hp-ux, pfs_mountd and pfsd are not started.
12 REPLIES
Dennis Handly
Acclaimed Contributor

Re: can't open cdrom after ILO firmware upgrade

What HP-UX version?
Why are you even thinking using pfs_mountd and pfsd?

Re: can't open cdrom after ILO firmware upgrade

Hello,
the hp-ux version is 11.11

For the pfs_mountd it's because I want just want to make sure that's not because the drive is mounted or locked by the OS
Dennis Handly
Acclaimed Contributor

Re: can't open cdrom after ILO firmware upgrade

>For the pfs_mountd

I was suggesting you remove that demon from the system as causing other problems. ;-)
George_Dodds
Honored Contributor

Re: can't open cdrom after ILO firmware upgrade

I've had this happen for no apparent reason on pa-risc and itanium systems and it required a patch upgrade to sort it.
Torsten.
Acclaimed Contributor

Re: can't open cdrom after ILO firmware upgrade

Consider this can be a pure mechanical problem. Carefully pull the drive and inspect it. Sometimes the top cover press too much on the drive, hence it cannot open.

Hope this helps!
Regards
Torsten.

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Re: can't open cdrom after ILO firmware upgrade

A patch upgrade ? Do you know which patch it is ? A ILO firmware upgrade ? Or a 11iv1 upgrade ?


For the mechanical malfunction, the device light stay off when I push the button... So I doubt it's the problem. It look like it's mounted of some sort.
Sameer_Nirmal
Honored Contributor

Re: can't open cdrom after ILO firmware upgrade

Have you tried to operate the drive outside OS OE?
Torsten.
Acclaimed Contributor

Re: can't open cdrom after ILO firmware upgrade

Just to check you should shutdown the OS and try, just to ensure it is not a mounting issue.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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Re: can't open cdrom after ILO firmware upgrade

first thanks for all your responses.

For the shutdown, that won't be easy, most of the server are on production.
George_Dodds
Honored Contributor

Re: can't open cdrom after ILO firmware upgrade

For our intanium servers the patch was PHKL_34588

Unfortunately i cant remember what the patch was for the pa_risc servers as it was years ago.
Torsten.
Acclaimed Contributor

Re: can't open cdrom after ILO firmware upgrade

The iLO firmware and the DVD drive isn't related at all. In my machine (same model) I found a small sticker at the top of the drive, this was "pressing" the drive and prevents the open operation. After removing this sticker it worked without any problem.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   

Re: can't open cdrom after ILO firmware upgrade

we were able to open the dvdrom by pushing the button when we needed to update the ilo firmware. it's after the update that we encountered the problem. when we push the button nothing happen, no light flashing, like there was no power on it.