VA7100 로그 분석 의뢰드립니다.

[김해종]

안녕하세요. VA7100 C1 Controller 장애 발생하여 교체 하였으나 똑같은 Error 메세지 발생하여 의뢰 드립니다.



Device Name = HP StorageWorks Virtual Array 7100

Date = January 19, 2009

Time = 3:36:28 AM KST

Controller Time Stamp = 45047533262842

Event Number = 694778

Sequence Number = 186

Event Type = Controller Event

Event Code = 39

Severity = 3

Event Count = 1

FRU Location = M

FRU Data = enclosureId/slot/component/subcomponent : 0x00/0xff/0xff/0xff

Reporting Controller = M/C1

Event Source Info = serialNum/moduleId/processId : 00PR04111619/0x11/0x10021b

Event Description = R5_UNAVAILABLE_DATA_EH R5 detected that the devices necessary for aread or write were not available for access before the access was attempted. This can apply to an initial attempt to read or write or to a retry.

Event Unique Info = Host read from SOBJ 0x6 LBA 0x382f400 for 0x54 blocks, driveLBA 0x12e9a00 cksumErr=1 datWWN=0x20000004cf85b204 pWWN=0x20000014c3fb3981 qWWN=0x20000004cf1211a6 df=1d2f=0 pf=1 qf=1 skp=4



Device Unique Name = 50060B00000927C2

Device Name = HP StorageWorks Virtual Array 7100

Date = January 19, 2009

Time = 3:36:30 AM KST

Controller Time Stamp = 45047533665727

Event Number = 694779

Sequence Number = 187

Event Type = Controller Event

Event Code = 363

Severity = 4

Event Count = 1

FRU Location = M/C1

FRU Data = enclosureId/slot/component/subcomponent : 0x00/0x00/0xff/0xff

Reporting Controller = M/C1

Event Source Info = serialNum/moduleId/processId : 00PR04111619/0xae/0xffffffff

Event Description = MISC_TRIFID_EH This error code indicates that some fatal error appeared in the shared-memory controller error queue. The two words of this error entry will be placed in the event extended info area. After all entries in the queue have been processed, the sub system will undergo a short reset.

Event Unique Info = BGT error - major:0x02 minor:0x04 addr:0|09be0030 msw:0x0810305e lsw:0

x09be0030

[이태곤]

안녕하십니까



일단 디스크에 Access 가능하시면 백업먼저 받으십시오



그리고 시리얼 케이블을 이용하여 현재의 상태을 capture하여 첨부해주십시오



dsp -s 와 dsp -f 로그 역쉬 부탁합나더,



아마 firmware issue 같습니다....

[김해종]

CONTROLLER AT M/C1

Controller State: Good

Serial Number: 00PR04104804

Vendor ID: HP

Product ID: A6188A

Product Revision: HP22

Host OS: HPUX

Battery Charger FW Revision: 4.3



HOST PORT INFORMATION

Status: Good

Port WWN: 0x50060b00001477ae

Link State: Up

Port Data Rate: 1 GB/sec

Topology: Private Loop

Loop ID: 110

-----------------------------------------------------------



CONTROLLER AT M/C2

Controller State: Good

Serial Number: 00PR05201190

Vendor ID: HP

Product ID: A6188A

Product Revision: HP22

Host OS: HPUX

Battery Charger FW Revision: 4.3



HOST PORT INFORMATION

Status: Good

Port WWN: 0x50060b000019f98e

Link State: Up

Port Data Rate: 1 GB/sec

Topology: Private Loop

Loop ID: 108

====================================================

[서보인]

안녕하세요..



일단 va 의 로그는 cvsdm -> ems를 통해 로그를 남기게 되어 있습니다.

현재 dsp의 결과는 정상으로 보이는바...

# HA_Dial_Stop

# HA_Dial_Start

요거 한번 해보시구요...



그래도 계속 에러가 발생된다면, cvsdm을 최신으로 설치하세요..



Good luck~