3PAR , I don't access SP by customer network

[maliang]

This is a new F400, but I don't access SP by customer network.  

would you please help me?

SP info:

---SP Network and Communications Settings---
SP Hostname      : SP1249X
SP IP Address    : 172.16.xx.xx
Default Route    : 172.16.xx.254
Netmask          : 255.255.255.0
Gateway          : 172.16.xx.254
BYS              : Off
SP Phone Number  :
SP Dialing Prefix: NOT CONFIGURED
Data Transfer    : off
Remote Operations: off
SSH Protocol     : Protocol 2
SSAgent mode     : OFF
 

--Firewall Settings---
Firewall         : UP
Permissive Mode  : Disabled
 
---Public Firewall---
none defined
 
---Private Firewall---
none defined
 
 
---Configured NTP Servers---
none defined

P.S. This thread has been moved from Disk Array to Storage Area Networks (SAN) (Enterprise) - HP Forums moderator

[Dennis Handly]

>but I don't access SP by customer network. 

Are you saying you "can't" access the SP?

[maliang]

YES, I can't access the SP.

[NicDeMuyer]

Not much info to go on ... you can't connect to the webgui? Or via SSH?

What errors are you getting? When? How?

SSH seems to be active, so at least that should work (ssh cpmaint@<sp> or something similar)

[maliang]

Thank you for your support.
The problem had been solved by adding a safety rule in SP firewall.