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03-01-2022 01:35 AM - last edited on 03-01-2022 11:19 PM by support_s
03-01-2022 01:35 AM - last edited on 03-01-2022 11:19 PM by support_s
3PAR StoreServ 7000 Storage - Drive Cage Degraded
Hi All
While checking command #Showpd -degraded failed, The output comes with degraded state.
In #showcage -d, everything is ok & state is normal. I had already shared the logs with support team, As per them
"Cage 0 IFC Card 1 is Missing , Due to which PD’s shows in degraded state"
Component -Identifier- -Detailed Description--
Cage cage:0 Missing A loop
Cage cage:0 Firmware is not current
Request you to please check, Need your valuable suggestions to resolve the issue. As i am new to the storage environment not much familiar with the errors & troubleshoot process.
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03-01-2022 02:36 AM
03-01-2022 02:36 AM
Query: 3PAR StoreServ 7000 Storage - Drive Cage Degraded
System recommended content:
1. HPE 3PAR StoreServ 7000 Storage - Description of the Available Cage Models
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03-01-2022 07:36 AM
03-01-2022 07:36 AM
Re: Query: 3PAR StoreServ 7000 Storage - Drive Cage Degraded
Fix the Missing A loop problem first, then run "upgrade cage0".
Hope this helps!
Regards
Torsten.
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03-01-2022 09:29 PM
03-01-2022 09:29 PM
Re: Query: 3PAR StoreServ 7000 Storage - Drive Cage Degraded
Thanks for the reply.
Do i need to add a card in the storage ??
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03-01-2022 10:13 PM
03-01-2022 10:13 PM
Re: Query: 3PAR StoreServ 7000 Storage - Drive Cage Degraded
Hello @Dalbir_Singh16,
Please check if all the connections to/from Cage0 are in place, symmetric and ports are fine. That will help you to fix the 'missing loop' issue. After that run 'upgrade cage0'
Regards,
Srinivas Bhat
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03-01-2022 10:22 PM
03-01-2022 10:22 PM
Re: Query: 3PAR StoreServ 7000 Storage - Drive Cage Degraded
Hi sir
Thanks for the reply, Can you please confirm how to check the connections to/from cage0 ?? while check checkhealth it say
Component ---Identifier--- ------------------------Detailed Description------------------------
Cabling cage0 I/O unknown missing. Check status and cabling to cage0 I/O unknown
Cage cage:0 Missing A loop
Cage cage:0 Firmware is not current
License Peer Motion License has expired
Network -- Node 0 has no admin network link detected
Node Node:1 Unable to gather environmental information for node
PD Cage:0 PDs FC/15K/300GB unbalanced. Primary path: 20 on Node:0, 0 on Node:1
PD disk:0 Degraded States: missing_A_port
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03-02-2022 01:21 AM
03-02-2022 01:21 AM
Re: Query: 3PAR StoreServ 7000 Storage - Drive Cage Degraded
Hello @Dalbir_Singh16,
Identify the port NSP to which the cage0 is connected. Run the 'showport' command. You can also check the port details in SSMC GUI (Main menu -> ports). If the status of those ports is not healthy, please fix the port first.
Missing loop indicates the cage's connection with a node pair is not healthy. Something is wrong with one of the ports or cables.
Regards,
Srinivas Bhat
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03-14-2022 06:43 AM
03-14-2022 06:43 AM
Re: Query: 3PAR StoreServ 7000 Storage - Drive Cage Degraded
Hello @Dalbir_Singh16,
Just curious to know if you could get this issue resolved?
Regards,
Srinivas Bhat
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