3Par 20840failed disk replacement

[thanhbx]

Hello everyone. We have a system storage with failed 2 disks. i've replaced 2 disks but there are some error.

3PAR-20840-30PH-R6.3 cli% showpd -s
Id CagePos Type -State- ------------------------------------------Detailed_State------------------------------------------- ------SedState-------
--- 10:18:0 SSD new normal not_capable
--- 19:10:0 FC new normal owned_by_other_system

3PAR-20840-30PH-R6.3 cli% showpd -c -p -cg 10 -mg 18
------- Normal Chunklets -------- ---- Spare Chunklets ----
- Used - -------- Unused -------- - Used - ---- Unused ----
Id CagePos Type State Total OK Fail Free Uninit Unavail Fail OK Fail Free Uninit Fail
--- 10:18:0 SSD new 1787 0 0 0 0 0 0 0 0 0 0 0
-----------------------------------------------------------------------------------------
1 total 1787 0 0 0 0 0 0 0 0 0 0 0
3PAR-20840-30PH-R6.3 cli% showpd -c -p -cg 19 -mg 10
------- Normal Chunklets -------- ---- Spare Chunklets ----
- Used - -------- Unused -------- - Used - ---- Unused ----
Id CagePos Type State Total OK Fail Free Uninit Unavail Fail OK Fail Free Uninit Fail
--- 19:10:0 FC new 546 0 0 0 0 0 0 0 0 0 0 0
198 19:10:0? FC failed 546 0 0 0 0 546 0 0 0 0 0 0
440 19:10:0? FC failed 546 0 0 0 0 469 77 0 0 0 0 0
------------------------------------------------------------------------------------------
3 total 1638 0 0 0 0 1015 77 0 0 0 0 0
3PAR-20840-30PH-R6.3 cli% showpd -i - p -cg 19 -mg 10
showpd: Invalid PD-id -
SYNTAX
showpd [options] [<PD_ID> ...]
showpd -listcols
3PAR-20840-30PH-R6.3 cli% showpd -i -p -cg 19 -mg 10
Id CagePos State ----Node_WWN---- -MFR- -----Model------ -Serial- -FW_Rev- Protocol MediaType -----AdmissionTime-----
--- 19:10:0 new 5000CCA03908FF97 HGST HKCF0600S5xeF015 0XV4YDTJ 3P04 SAS Magnetic -----------------------
198 19:10:0? failed 5000CCA059BEB96B HGST HKCF0600S5xeF015 0XKBWMVR 3P04 SAS Magnetic 2020-06-22 08:53:11 ICT
440 19:10:0? failed 5000CCA059DB2EEF HGST HKCF0600S5xeN015 0XKWJUXP 3P04 SAS Magnetic 2017-12-11 22:36:00 ICT
------------------------------------------------------------------------------------------------------------------------
3 total
3PAR-20840-30PH-R6.3 cli%showsys

ID --------Name-------- ----Model----- --Serial-- Nodes Master ClusterLED TotalCap AllocCap FreeCap FailedCap
0x1BC24 3PAR-20840-30PH-R6.3 HPE_3PAR 20840  xxxxxxxxxx 2 1 Green 404048896 367630336 35300352 1118208

3PAR-20840-30PH-R6.3 cli% showpd -failed -degraded
-Size(MiB)-- ----Ports----
Id CagePos Type RPM State Total Free A B Capacity(GB)
198 19:10:0? FC 15 failed 559104 0 ----- ----- 600
440 19:10:0? FC 15 failed 559104 0 ----- ----- 600
--------------------------------------------------------------------
2 total 1118208 0

Thanks for your help.

[Mahesh202]

Hi thanhbx

Thank you for coming to HPE Community forums

As per the output which is been shown, it looks like servicemag not completed for disks 19 & 10
Disks 10 & 18 has compatibility issues, pd may have newer version then inform os.

 Hence I would suggest to get in touch with the HPE 3PAR tech support and log a case

Regards
Mahesh202

[thanhbx · Accepted solution]

Hi  Mahesh202,

thanks you very much,

disk 10 18 it's okie but with disk 19 10 I try removePD but not success.

- setpd ldalloc off

- movepdtospare -f -vacate -nowait

What's the best way for me?

here is some output log :

-----------------------------

3PAR-20840-30PH-R6.3 cli% showpdch -spr 198
No chunklet information available.

3PAR-20840-30PH-R6.3 cli% showpdch 198
No chunklet information available. 

3PAR-20840-30PH-R6.3 cli% showpdch -fail
No chunklet information available.

3PAR-20840-30PH-R6.3 cli% showpd -failed -degraded
-Size(MiB)-- ----Ports----
Id CagePos Type RPM State Total Free A B Capacity(GB)
--- 19:10:0 FC 15 failed 559104 0 1:2:4* 0:2:4* 600
198 19:10:0? FC 15 failed 559104 0 ----- ----- 600
--------------------------------------------------------------------
2 total 1118208 0

3PAR-20840-30PH-R6.3 cli% servicemag status -d
Cage 19, magazine 10:
The magazine was successfully brought offline by a servicemag start command.
The command completed at Mon Aug 3 14:35:25 2020.
The command started at Mon Aug 3 14:35:14 2020
The output of the servicemag start was:
servicemag start 19 10
... servicing disks in mag: 19 10
... normal disks:
... not normal disks: WWN [5000CCA03908FF97] diskpos [0]
.................... WWN [5000CCA059BEB96B] Id [198]
... relocating chunklets to spare space...
... spinning down disk WWN [5000CCA03908FF97]
... skipping bypass on this type of cage
servicemag start 19 10 -- Succeeded

3PAR-20840-30PH-R6.3 cli% dismisspd 198
Error : Pd id 198 is referenced by chunklet 24:512

[Mahesh202]

Hi thanhbx

Now can you can try with the below mentioned commands.

servicemag unmark 19 10
servicemag resume 19 10

and then you can check the status using the below mentioned command.

servicemag status

Hope this helps..!!

Regards
Mahesh202