3PAR tunesys failed with invalid password

[HPESQLGuru]

Hi, I have a V400 3Par array and when I run tunesys I get: "Error login failed - Invalid user or password" error,

I added DO license after initial setup, and the user has superuser role. 

Do I need to restart the system for the license to properly activate the tunesys command?

Also looking for the 3Par support number so I can open a ticket..

Thanks

[Dennis Handly]

>when I run tunesys I get: "Error login failed - Invalid user or password" error,

How about other commands?

>Do I need to restart the system for the license?

No.  You can't serve data if you have to reboot.  What HP 3PAR OS version do you have?

>Also looking for the 3PARsupport number so I can open a ticket..

Have you tried the HPSC?

http://www.hp.com/go/hpsc

[Sheldon Smith]

For starters, instead of the 3PAR CLI, try connecting over SSL (for example PuTTY) and see if the command works.
Then, check your InServ firmware 3.1.1-??? against the version of the 3PAR CLI you have installed. I suspect you may need to upgrade your 3PAR CLI installation.

[Prakash Singh_1]

Hi,

For querries HP 3PAR and other HP Storage products you can take a look at the HP Guided troubleshooting tree.

Link for the same is below:

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-905&h_lang=en&h_cc=us&h_product=5044215&h_audience=smb&h_client=s-h-e010-1&h_audiencerestrict=true&lang=en&cc=us