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тАО07-16-2013 10:50 AM
тАО07-16-2013 10:50 AM
Servicemag resume failed
We replace a failed hard disk on our 3PAR Inserv E200 SAN.
We initiated the command "servicemag start -pdid 34 and the command was successful.
Next we physically replace the new hard drive.
Then we inititated the command "servicemag resume 0 9" but this command failed and we got the following error:
CLD1-3PAR-InServ-01 cli% servicemag status -d
Cage 0, magazine 9:
A servicemag resume command failed on this magazine.
The command completed at Mon Jul 15 09:02:12 2013.
The output of the servicemag resume was:
servicemag resume 0 9
... mag 0 9 already onlooped
... firmware is current on pd WWN [2210000A33008420] Id [34]
... checking for valid disks...
... checking for valid disks...
... disks not valid yet..trying admit/onloop again
... onlooping mag 0 9
... checking for valid disks...
... checking for valid disks...
... disks not valid yet..trying admit/onloop again
... onlooping mag 0 9
... checking for valid disks...
... checking for valid disks...
... disks not valid yet..trying admit/onloop again
... onlooping mag 0 9
... checking for valid disks...
Failed --
disk WWN [2210000A33008420] Id [34] is not in valid state
servicemag resume 0 9 -- Failed
We try to search for this error but cannot find a solution for it. Please advise.
Also, we want to cancel this process on cage 0 and magazine 9 and restart the disk replacement process again. And would like your advise if this command:
"servicemag resume unmark -cg 0 -mg 9" would do the job?
Thanks in advance for your comments.
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тАО07-16-2013 10:39 PM
тАО07-16-2013 10:39 PM
Re: Servicemag resume failed
Did you try to re-seat the disk?
Is it connected to both loops (showpd)?
Hope this helps!
Regards
Torsten.
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тАО07-17-2013 02:29 AM - edited тАО07-17-2013 02:40 AM
тАО07-17-2013 02:29 AM - edited тАО07-17-2013 02:40 AM
Re: servicemag resume failed
What do these commands show?
showversion
servicemag status -d
showpd 34
showpd -i 34
showpd -s 34
If ID 34 doesn't exist, then replace by: -p -cg 0 -mg 9
showcage -d cage0
>firmware is current on pd WWN [2210000A33008420] Id [34]
The OUI for this WWN is Emulex.
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тАО07-17-2013 09:07 AM
тАО07-17-2013 09:07 AM
Re: Servicemag resume failed
Hi,
Thank you for your quick respond.
I re-seated the disk but it still show the disk as failed (prior to reseat it said not ready)
Below is the showpd command after I re-seated the disk (ID 34 is the bad disk):
login as: 3paradm
Using keyboard-interactive authentication.
Password:
CLD1-3PAR-InServ-01 cli% showpd
ID CagePos SizeMB Chunk Free Spare ----Node_WWN---- State APort BPort LdA
0 0:0:0 380928 1488 377 93 20000024B601C8B9 valid 0:0:1* 1:0:1 Y
1 0:3:0 380928 1488 375 93 20000024B601F561 valid 0:0:1 1:0:1* Y
2 0:4:0 380928 1488 375 93 20000024B601CEDA valid 0:0:1 1:0:1* Y
3 0:7:0 380928 1488 376 93 20000024B601F569 valid 0:0:1* 1:0:1 Y
4 0:8:0 380928 1488 377 93 20000024B601CE20 valid 0:0:1* 1:0:1 Y
5 0:11:0 380928 1488 376 93 20000024B601F51D valid 0:0:1 1:0:1* Y
6 0:12:0 380928 1488 376 93 20000024B601CA73 valid 0:0:1 1:0:1* Y
7 0:15:0 380928 1488 376 93 20000024B601F558 valid 0:0:1* 1:0:1 Y
8 1:0:0 380928 1488 377 93 2000001862583D04 valid 0:0:2* 1:0:2 Y
9 1:3:0 380928 1488 376 93 20000024B60138E1 valid 0:0:2 1:0:2* Y
10 1:4:0 380928 1488 375 93 2000001862583B77 valid 0:0:2 1:0:2* Y
11 1:7:0 380928 1488 376 93 20000024B6012FFE valid 0:0:2* 1:0:2 Y
12 1:8:0 380928 1488 377 93 20000024B6014239 valid 0:0:2* 1:0:2 Y
13 1:11:0 380928 1488 376 93 20000024B6014204 valid 0:0:2 1:0:2* Y
14 1:12:0 380928 1488 376 93 2000001862583CC4 valid 0:0:2 1:0:2* Y
15 1:15:0 380928 1488 377 93 20000024B601401E valid 0:0:2* 1:0:2 Y
16 2:0:0 380928 1488 377 93 20000024B60EF3E4 valid 0:3:1* 1:3:1 Y
17 2:3:0 380928 1488 376 93 20000024B601F539 valid 0:3:1 1:3:1* Y
18 2:4:0 380928 1488 375 93 20000024B60EF3BB valid 0:3:1 1:3:1* Y
19 2:7:0 380928 1488 376 93 20000024B601F567 valid 0:3:1* 1:3:1 Y
20 2:8:0 380928 1488 377 93 20000024B60EF409 valid 0:3:1* 1:3:1 Y
21 2:11:0 380928 1488 376 93 20000024B601F551 valid 0:3:1 1:3:1* Y
22 2:12:0 380928 1488 376 93 20000024B60EF351 valid 0:3:1 1:3:1* Y
23 2:15:0 380928 1488 377 93 20000024B601F527 valid 0:3:1* 1:3:1 Y
24 3:0:0 380928 1488 378 93 20000024B601394B valid 0:3:2* 1:3:2 Y
25 3:3:0 380928 1488 376 93 20000024B601CABA valid 0:3:2 1:3:2* Y
26 3:4:0 380928 1488 376 93 20000024B60134C2 valid 0:3:2 1:3:2* Y
27 3:7:0 380928 1488 376 93 20000024B601CA28 valid 0:3:2* 1:3:2 Y
28 3:8:0 380928 1488 377 93 20000024B6013AA9 valid 0:3:2* 1:3:2 Y
29 3:11:0 380928 1488 376 93 20000024B601CA41 valid 0:3:2 1:3:2* Y
30 3:12:0 380928 1488 376 93 20000024B60141DC valid 0:3:2 1:3:2* Y
31 3:15:0 380928 1488 377 93 20000024B601CE2A valid 0:3:2* 1:3:2 Y
33 1:13:0 953344 3724 5 280 2210000A3300C3CA valid 0:0:2* 1:0:2 Y
34 0:9:0 953344 3724 225 280 2210000A33008420 failed 0:0:1- 1:0:1- N
35 0:13:0 953344 3724 5 280 2210000A330083A5 valid 0:0:1* 1:0:1 Y
36 1:1:0 953344 3724 14 280 2210000A33008F33 valid 0:0:2 1:0:2* Y
37 1:5:0 953344 3724 5 280 2210000A3300837A valid 0:0:2* 1:0:2 Y
38 1:9:0 953344 3724 14 280 2210000A33008449 valid 0:0:2 1:0:2* Y
39 0:1:0 953344 3724 14 280 2210000A3300BCBD valid 0:0:1 1:0:1* Y
40 2:1:0 953344 3724 705 279 2210000A3300C3D6 valid 0:3:1 1:3:1* Y
41 2:5:0 953344 3724 1112 279 2210000A3300C3B7 valid 0:3:1* 1:3:1 Y
42 2:9:0 953344 3724 706 279 2210000A3300C519 valid 0:3:1 1:3:1* Y
43 2:13:0 953344 3724 1113 279 2210000A3300C3D5 valid 0:3:1* 1:3:1 Y
44 0:5:0 953344 3724 5 280 2210000A3300C198 valid 0:0:1* 1:0:1 Y
45 3:5:0 953344 3724 1112 279 2210000A3300C500 valid 0:3:2* 1:3:2 Y
46 3:9:0 953344 3724 705 279 2210000A3300C542 valid 0:3:2 1:3:2* Y
47 3:13:0 953344 3724 1113 279 2210000A3300C4D0 valid 0:3:2* 1:3:2 Y
48 3:1:0 953344 3724 706 279 2210000A3300C7EC valid 0:3:2 1:3:2* Y
--------------------------------------------------------------------------------
48 27443200 107200 19599 7448
CLD1-3PAR-InServ-01 cli%
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тАО07-17-2013 09:24 AM
тАО07-17-2013 09:24 AM
Re: Servicemag resume failed
I would expect a new disk ID at the same position 0:9:0 but there is none?
The "new" disk is inserted now?
Hope this helps!
Regards
Torsten.
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тАО07-17-2013 09:26 AM
тАО07-17-2013 09:26 AM
Re: servicemag resume failed
Hi,
Thank you for your prompt respond.
Below is the command info of Showversion, servicemag status -d, showpd 34 and showcage -d cage0
I ran the command below after I re-seated the disk and try to do a servicemag start -pdid 34 :
showversion:
CLD1-3PAR-InServ-01 cli% showversion Release version 2.2.4 (MU4) Patches: None
Component Name Version CLI Server 2.2.4 (MU4) CLI Client 2.2.4 (MU4) GUI Server 2.2.4 (MU4) System Manager 2.2.4 (MU4) Kernel 2.2.4 (MU4) TPD Kernel Code 2.2.4 (MU4) CLD1-3PAR-InServ-01 cli%
CLD1-3PAR-InServ-01 cli% servicemag status -d
Cage 0, magazine 9:
A servicemag start command failed on this magazine.
The command completed at Wed Jul 17 06:36:14 2013.
The output of the servicemag start was:
Failed --
Unable to run servicemag command Start at the moment, a start/resume may already ongoing.
servicemag start -pdid 34 -- Failed
CLD1-3PAR-InServ-01 cli%
CLD1-3PAR-InServ-01 cli% showpd 34
ID CagePos SizeMB Chunk Free Spare ----Node_WWN---- State APort BPort LdA
34 0:9:0 953344 3724 225 280 2210000A33008420 failed 0:0:1- 1:0:1- N
----------------------------------------------------------------------------
1 953344 3724 225 280
CLD1-3PAR-InServ-01 cli%
CLD1-3PAR-InServ-01 cli% showcage -d cage0 Id Name LoopA Pos.A LoopB Pos.B Drives Temp RevA RevB Model Side 0 cage0 0:0:1 0 1:0:1 0 12 24-30 08 08 DC3 n/a
-----------Cage detail info for cage0 ---------
Position: Cabinet00 Bay7 -----------Midplane Info------------ VendorId,ProductId 3PARdata,DC3 Serial_Num OPS69907C015F9A Node_WWN 20000050CC015F9A TempSensor_State OK TempSensor_Value 29 OpsPanel_State OK Audible_Alarm_State Muted ID_Switch 1 Cage_State OK
Interface Board Info LoopA LoopB Firmware_status Current Current Product_Rev 08 08 IFC_State OK OK ESH_State OK OK Master_CPU Yes No Loop_Map valid valid Link_Speed 2Gbps 2Gbps Port0_State OK OK Port1_State No_SFP No_SFP Port2_State No_SFP No_SFP Port3_State No_SFP No_SFP
Power Supply Info State Fan State AC Model ps0 OK MedSpeed OK -- ps1 OK MedSpeed OK --
--------------Drive Info--------------- ----LoopA----- ----LoopB----- Drive NodeWWN State Temp(C) ALPA LoopState ALPA LoopState 0:0 20000024b601c8b9 Normal 24 0xe1 OK 0xe1 OK 1:0 2210000a3300bcbd Normal 28 0xe0 OK 0xe0 OK 3:0 20000024b601f561 Normal 24 0xda OK 0xda OK 4:0 20000024b601ceda Normal 25 0xd9 OK 0xd9 OK 5:0 2210000a3300c198 Normal 30 0xd6 OK 0xd6 OK 7:0 20000024b601f569 Normal 25 0xd4 OK 0xd4 OK 8:0 20000024b601ce20 Normal 26 0xd3 OK 0xd3 OK 9:0 2210000a33008420 Degraded N/A 0xd2 OK 0xd2 OK 11:0 20000024b601f51d Normal 26 0xce OK 0xce OK 12:0 20000024b601ca73 Normal 25 0xcd OK 0xcd OK 13:0 2210000a330083a5 Normal 28 0xcc OK 0xcc OK 15:0 20000024b601f558 Normal 25 0xca OK 0xca OK CLD1-3PAR-InServ-01 cli%
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тАО07-17-2013 09:29 AM
тАО07-17-2013 09:29 AM
Re: Servicemag resume failed
Yes, the new disk is inserted.
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тАО07-17-2013 09:33 AM
тАО07-17-2013 09:33 AM
Re: Servicemag resume failed
cli% servicemag status
would be interesting.
The last posted output has a very bad format (not readable at all).
Hope this helps!
Regards
Torsten.
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those who understand binary, and those who don't.
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тАО07-17-2013 09:41 AM
тАО07-17-2013 09:41 AM
Re: servicemag resume failed
Sorry the showcage -d cage0 doesn't format correctly on my previous post.
Below is the better format of t he showcage -d cage0 command.
CLD1-3PAR-InServ-01 cli% showcage -d cage0
Id Name LoopA Pos.A LoopB Pos.B Drives Temp RevA RevB Model Side
0 cage0 0:0:1 0 1:0:1 0 12 24-30 08 08 DC3 n/a
-----------Cage detail info for cage0 ---------
Position: Cabinet00 Bay7
-----------Midplane Info------------
VendorId,ProductId 3PARdata,DC3
Serial_Num OPS69907C015F9A
Node_WWN 20000050CC015F9A
TempSensor_State OK
TempSensor_Value 29
OpsPanel_State OK
Audible_Alarm_State Muted
ID_Switch 1
Cage_State OK
Interface Board Info LoopA LoopB
Firmware_status Current Current
Product_Rev 08 08
IFC_State OK OK
ESH_State OK OK
Master_CPU Yes No
Loop_Map valid valid
Link_Speed 2Gbps 2Gbps
Port0_State OK OK
Port1_State No_SFP No_SFP
Port2_State No_SFP No_SFP
Port3_State No_SFP No_SFP
Power Supply Info State Fan State AC Model
ps0 OK MedSpeed OK --
ps1 OK MedSpeed OK --
--------------Drive Info--------------- ----LoopA----- ----LoopB-----
Drive NodeWWN State Temp(C) ALPA LoopState ALPA LoopState
0:0 20000024b601c8b9 Normal 24 0xe1 OK 0xe1 OK
1:0 2210000a3300bcbd Normal 28 0xe0 OK 0xe0 OK
3:0 20000024b601f561 Normal 24 0xda OK 0xda OK
4:0 20000024b601ceda Normal 25 0xd9 OK 0xd9 OK
5:0 2210000a3300c198 Normal 30 0xd6 OK 0xd6 OK
7:0 20000024b601f569 Normal 25 0xd4 OK 0xd4 OK
8:0 20000024b601ce20 Normal 26 0xd3 OK 0xd3 OK
9:0 2210000a33008420 Degraded N/A 0xd2 OK 0xd2 OK
11:0 20000024b601f51d Normal 26 0xce OK 0xce OK
12:0 20000024b601ca73 Normal 25 0xcd OK 0xcd OK
13:0 2210000a330083a5 Normal 28 0xcc OK 0xcc OK
15:0 20000024b601f558 Normal 25 0xca OK 0xca OK
CLD1-3PAR-InServ-01 cli% showcage -d cage0
Id Name LoopA Pos.A LoopB Pos.B Drives Temp RevA RevB Model Side
0 cage0 0:0:1 0 1:0:1 0 12 24-29 08 08 DC3 n/a
-----------Cage detail info for cage0 ---------
Position: Cabinet00 Bay7
-----------Midplane Info------------
VendorId,ProductId 3PARdata,DC3
Serial_Num OPS69907C015F9A
Node_WWN 20000050CC015F9A
TempSensor_State OK
TempSensor_Value 29
OpsPanel_State OK
Audible_Alarm_State Muted
ID_Switch 1
Cage_State OK
Interface Board Info LoopA LoopB
Firmware_status Current Current
Product_Rev 08 08
IFC_State OK OK
ESH_State OK OK
Master_CPU Yes No
Loop_Map valid valid
Link_Speed 2Gbps 2Gbps
Port0_State OK OK
Port1_State No_SFP No_SFP
Port2_State No_SFP No_SFP
Port3_State No_SFP No_SFP
Power Supply Info State Fan State AC Model
ps0 OK MedSpeed OK --
ps1 OK MedSpeed OK --
--------------Drive Info--------------- ----LoopA----- ----LoopB-----
Drive NodeWWN State Temp(C) ALPA LoopState ALPA LoopState
0:0 20000024b601c8b9 Normal 24 0xe1 OK 0xe1 OK
1:0 2210000a3300bcbd Normal 28 0xe0 OK 0xe0 OK
3:0 20000024b601f561 Normal 24 0xda OK 0xda OK
4:0 20000024b601ceda Normal 25 0xd9 OK 0xd9 OK
5:0 2210000a3300c198 Normal 29 0xd6 OK 0xd6 OK
7:0 20000024b601f569 Normal 25 0xd4 OK 0xd4 OK
8:0 20000024b601ce20 Normal 26 0xd3 OK 0xd3 OK
9:0 2210000a33008420 Degraded N/A 0xd2 OK 0xd2 OK
11:0 20000024b601f51d Normal 26 0xce OK 0xce OK
12:0 20000024b601ca73 Normal 25 0xcd OK 0xcd OK
13:0 2210000a330083a5 Normal 28 0xcc OK 0xcc OK
15:0 20000024b601f558 Normal 25 0xca OK 0xca OK
CLD1-3PAR-InServ-01 cli%
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тАО07-17-2013 09:52 AM
тАО07-17-2013 09:52 AM
Re: Servicemag resume failed
I start manually. The disk is a brand new disk.
Here is the servicemag status -d info:
CLD1-3PAR-InServ-01 cli% servicemag status -d Cage 0, magazine 9: A servicemag start command failed on this magazine. The command completed at Wed Jul 17 06:36:14 2013. The output of the servicemag start was: Failed -- Unable to run servicemag command Start at the moment, a start/resume may already ongoing. servicemag start -pdid 34 -- Failed CLD1-3PAR-InServ-01 cli%