admitpd Error: The system is not licensed for sufficient disks to admit these disks

[qingchuan]

my comany has a HP3PAR7200 storage with 44 disks , 2 of the disks are failed ，now we get two new disk to replace，there is step & answer ：

step1：showpd -i
Id CagePos State ----Node_WWN---- --MFR-- -----Model------ -Serial- -FW_Rev- Protocol
-- 0:9:0 new 5000CCA04389E576 HITACHI HCBRE0900GBAS10K KVJEUZEJ 3P02 SAS
-- 1:3:0 new 5000CCA0573B846T HITACHI HCBRE0900GBAS10K KXH1RPVF 3P02 SAS
9 0:9:0? failed 5000CCA07104D857 HITACHI HCBRE0900GBAS10K W8G2NLPX 3P02 SAS
23 0:9:0? failed 5000CCA07103826B HITACHI HCBRE0900GBAS10K W8G1XUTX 3P02 SAS

step 2：admitpd WWN
Checking for drive table upgrade packages
admitpd Error: Could not call sysmgr to admit disks: The system is not licensed for sufficient disks to admit these disks.

step3：servicemag status -d

Cage 0, magazine 9:
A servicemag resume command failed on this magazine.
The command completed at Thu Jun 16 18:09:31 2022.
The output of the servicemag resume was:
servicemag resume 0 9
... mag 0 9 already onlooped
... firmware is current on pd WWN [5000CCA04389E576] 
... firmware is current on pd WWN [5000CCA07104D857] Id [ 9] 
... firmware is current on pd WWN [5000CCA07103826B] Id [23] 
Failed --
Could not call sysmgr to admit disks: The system is not licensed for sufficient disks to admit these disks.
servicemag resume 0 9 -- Failed 

Cage 1, magazine 3:
A servicemag resume command failed on this magazine.
The command completed at Thu Jun 16 10:08:36 2022.
The output of the servicemag resume was:
servicemag resume 1 3
... mag 1 3 already onlooped
... upgrading firmware on pd WWN [5000CCA0573B846T]...
... firmware is current on pd WWN [5000CCA07103826B] Id [23] 
Failed --
Could not call sysmgr to admit disks: The system is not licensed for sufficient disks to admit these disks.
servicemag resume 1 3 -- Failed 

I can't understand , Why the command answer me "licensed not enough" ；
what should I going to do?  I‘m looking forward to your reply！

[sbhat09 · Accepted solution]

Hello @qingchuan,

Try to dismiss the failed PDs with the commands - dismisspd 9 and dismisspd 23

Then remove the failed PDs and use the same slots for new PDs. Admit the PDs with the commands:

admitpd (to admit all the new PDs at once) or admitpd 5000CCA04389E576 and then, admitpd 5000CCA0573B846T

Regards,
Srinivas Bhat

If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of the company.

[qingchuan]

Thanks for your reply ，Srinivas   (SMILE ^V  ^)
actually ，I try to run the command “ dismisspd 9（or WWN）”，then , it reply this：

1633442 cli% dismisspd 9 and dismisspd 23
Error : Pd id 9 has 38 chunklet marked as spare

Three weeks ago，when I run “servicemag status -d”，I got the message “sucessfully brought offline by 2020” ， cause of this,   I don't konw how should I do ,

[sbhat09]

Hello @qingchuan,

'dismisspd 9' and 'dismisspd 23' are two different commands. Please run them separately.

Please check the servicemag status again and share the output. If you are still facing the issue, I will help you with the command to remove spare chunklets.

Regards,
Srinivas Bhat

If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of the company.

[qingchuan]

thank you for your help Srinivas !  there is 6 step commands and ouput detail : 

step 1 : I removed two new disks and put in the two original failed disk , and do commands "showpd -c"

step 1 ：
1633442 cli% showpd -c
                             -------- Normal Chunklets --------- ---- Spare Chunklets -----
                             -- Used -- -------- Unused -------- - Used -- ---- Unused ----
Id CagePos Type State  Total    OK Fail Free Uninit Unavail Fail   OK Fail Free Uninit Fail
 0 0:0:0   FC   normal   819   751    0   30      0       0    0   28    0   10      0    0
 1 0:1:0   FC   normal   819   750    0   31      0       0    0   15    0   23      0    0
 2 0:2:0   FC   normal   819   747    0   34      0       0    0   32    0    6      0    0
 3 0:3:0   FC   normal   819   746    0   33      0       0    2   16    0   20      0    2
 4 0:4:0   FC   normal   819   750    0   31      0       0    0   29    0    9      0    0
 5 0:5:0   FC   normal   819   749    0   32      0       0    0   16    0   22      0    0
 6 0:6:0   FC   normal   819   748    0   33      0       0    0   31    0    7      0    0
 7 0:7:0   FC   normal   819   747    0   30      0       0    4   17    0   21      0    0
 8 0:8:0   FC   normal   819   747    0   34      0       0    0   32    0    6      0    0
 9 0:9:0   FC   failed   819     0    0    0    725       0   56    0    0    0      0   38
10 0:10:0  FC   normal   819   747    0   35      0       0    0   32    0    5      0    0
11 0:11:0  FC   normal   819   748    0   34      0       0    0   16    0   21      0    0
12 0:12:0  FC   normal   819   749    0   33      0       0    0   30    0    7      0    0
13 0:13:0  FC   normal   819   751    0   31      0       0    0   13    0   24      0    0
14 0:14:0  FC   normal   819   749    0   33      0       0    0   30    0    7      0    0
15 0:15:0  FC   normal   819   748    0   34      0       0    0   16    0   21      0    0
16 0:16:0  FC   normal   819   748    0   34      0       0    0   31    0    6      0    0
17 0:17:0  FC   normal   819   748    0   34      0       0    0   16    0   21      0    0
18 0:18:0  FC   normal   819   746    0   36      0       0    0   33    0    4      0    0
19 0:19:0  FC   normal   819   748    0   34      0       0    0   16    0   21      0    0
20 1:0:0   FC   normal   819   752    0   30      0       0    0   27    0   10      0    0
21 1:1:0   FC   normal   819   781    0    1      0       0    0   37    0    0      0    0
22 1:2:0   FC   normal   819   749    0   33      0       0    0   30    0    7      0    0
23 1:3:0   FC   failed   819     0    0    0      0     751   35    0    0    0      0   33
24 1:4:0   FC   normal   819   754    0   28      0       0    0   25    0   12      0    0
25 1:5:0   FC   normal   819   781    0    0      0       0    1   37    0    0      0    0
26 1:6:0   FC   normal   819   752    0   30      0       0    0   27    0   10      0    0
27 1:7:0   FC   normal   819   782    0    0      0       0    0   37    0    0      0    0
28 1:8:0   FC   normal   819   753    0   29      0       0    0   26    0   11      0    0
29 1:9:0   FC   normal   819   782    0    0      0       0    0   37    0    0      0    0
30 1:10:0  FC   normal   819   749    0   33      0       0    0   29    0    8      0    0
31 1:11:0  FC   normal   819   782    0    0      0       0    0   37    0    0      0    0
32 1:12:0  FC   normal   819   754    0   25      0       0    3   25    0   12      0    0
33 1:13:0  FC   normal   819   782    0    0      0       0    0   37    0    0      0    0
34 1:14:0  FC   normal   819   753    0   29      0       0    0   25    0   12      0    0
35 1:15:0  FC   normal   819   782    0    0      0       0    0   37    0    0      0    0
36 1:16:0  FC   normal   819   752    0   30      0       0    0   26    0   11      0    0
37 1:17:0  FC   normal   819   782    0    0      0       0    0   37    0    0      0    0
38 1:18:0  FC   normal   819   754    0   28      0       0    0   24    0   13      0    0
39 1:19:0  FC   normal   819   782    0    0      0       0    0   37    0    0      0    0
40 1:20:0  FC   normal   819   752    0   30      0       0    0   26    0   11      0    0
41 1:21:0  FC   normal   819   782    0    0      0       0    0   37    0    0      0    0
42 1:22:0  FC   normal   819   750    0   32      0       0    0   28    0    9      0    0
43 1:23:0  FC   normal   819   782    0    0      0       0    0   37    0    0      0    0
-------------------------------------------------------------------------------------------
44 total               36036 31841    0  984    725     751  101 1174    0  387      0   73

step 2 : I do commands "dismisspd 9 ; dismisspd 23"

step 2 ：
1633442 cli% dismisspd 9
Error : Pd id 9 has 38 chunklet marked as spare
1633442 cli% dismisspd 23
Error : Pd id 23 has 36 chunklet marked as spare

step 3 ：I do command " servicemag unmark 0 9 ; servicemag unmark 1 3 "

step 3 :
1633442 cli% servicemag unmark 0 9
Are you sure you want to run servicemag?
select q=quit y=yes n=no: y
servicemag unmark 0:9
1633442 cli% servicemag unmark 1 3
Are you sure you want to run servicemag?
select q=quit y=yes n=no: y
servicemag unmark 1:3

step 4 : I do command "servicemag start 0 9 ; servicemag start 1 3 " 

step 4 :
1633442 cli% servicemag start 0 9
Are you sure you want to run servicemag?
select q=quit y=yes n=no: y
servicemag start 0 9
... servicing disks in mag: 0 9
...      normal disks: 
...  not normal disks:  WWN [5000CCA07104D856] Id [ 9]  diskpos [0] 

The servicemag start operation will continue in the background.
1633442 cli% servicemag start 1 3
Are you sure you want to run servicemag?
select q=quit y=yes n=no: y
servicemag start 1 3
... servicing disks in mag: 1 3
...      normal disks: 
...  not normal disks:  WWN [5000CCA07103826B] Id [23]  diskpos [0] 

The servicemag start operation will continue in the background.

step 5 : I do commands "servicemag status -d"

1633442 cli% servicemag status -d
Cage 0, magazine 9:
The magazine was successfully brought offline by a servicemag start command.
The command completed at Mon Jun 20 15:59:46 2022.
The output of the servicemag start was:
servicemag start 0 9
... servicing disks in mag: 0 9
...      normal disks: 
...  not normal disks:  WWN [5000CCA07104D857] Id [ 9]  diskpos [0] 
... relocating chunklets to spare space...
... spinning down disk WWN [5000CCA07104D857] Id [ 9]
... bypassing mag 0 9
... bypassed mag 0 9
servicemag start 0 9 -- Succeeded
step 5 :
Cage 1, magazine 3:
The magazine was successfully brought offline by a servicemag start command.
The command completed at Mon Jun 20 15:59:57 2022.
The output of the servicemag start was:
servicemag start 1 3
... servicing disks in mag: 1 3
...      normal disks: 
...  not normal disks:  WWN [5000CCA07103826B] Id [23]  diskpos [0] 
... relocating chunklets to spare space...
... spinning down disk WWN [5000CCA07103826B] Id [23]
... bypassing mag 1 3
... bypassed mag 1 3
servicemag start 1 3 -- Succeeded

step 6: I do commands "dismisspd 9"

1633442 cli% dismisspd 9
Error : Pd id 9 has 38 chunklet marked as spare
1633442 cli% dismisspd 23
Error : Pd id 23 has 36 chunklet marked as spare

Then , what should I do?   Waitting for your reply !  (SMILE^V^)

Regards;
QingChuan

[sbhat09]

Hello @qingchuan,

Remove the failed disks. Insert the new disks.

Insert the new disks.

Then run the command 'admitpd' (to admit all the new PDs at once) or 'admitpd <WWN>' command to admit the PDs one by one using their WWNs.

Then check the servicemag status.

Regards,
Srinivas Bhat

If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of the company.

[qingchuan]

Thank you for your help Srinivas ! @sbhat09
Step 1 : I removed failed disk , and insert new disk

Step 1 :
1633442 cli% showpd -c
                              -------- Normal Chunklets --------- ---- Spare Chunklets -----
                              -- Used -- -------- Unused -------- - Used -- ---- Unused ----
 Id CagePos Type State  Total    OK Fail Free Uninit Unavail Fail   OK Fail Free Uninit Fail
--- 0:9:0   FC   new      819     0    0    0      0       0    0    0    0    0      0    0
--- 1:3:0   FC   new      819     0    0    0      0       0    0    0    0    0      0    0
  0 0:0:0   FC   normal   819   751    0   30      0       0    0   28    0   10      0    0
  1 0:1:0   FC   normal   819   750    0   31      0       0    0   15    0   23      0    0
  2 0:2:0   FC   normal   819   747    0   34      0       0    0   32    0    6      0    0
  3 0:3:0   FC   normal   819   746    0   33      0       0    2   16    0   20      0    2
  4 0:4:0   FC   normal   819   750    0   31      0       0    0   29    0    9      0    0
  5 0:5:0   FC   normal   819   749    0   32      0       0    0   16    0   22      0    0
  6 0:6:0   FC   normal   819   748    0   33      0       0    0   31    0    7      0    0
  7 0:7:0   FC   normal   819   747    0   30      0       0    4   17    0   21      0    0
  8 0:8:0   FC   normal   819   747    0   34      0       0    0   32    0    6      0    0
  9 0:9:0?  FC   failed   819     0    0    0      0     725   56    0    0    0      0   38
 10 0:10:0  FC   normal   819   747    0   35      0       0    0   32    0    5      0    0
 11 0:11:0  FC   normal   819   748    0   34      0       0    0   16    0   21      0    0
 12 0:12:0  FC   normal   819   749    0   33      0       0    0   30    0    7      0    0
 13 0:13:0  FC   normal   819   751    0   31      0       0    0   13    0   24      0    0
 14 0:14:0  FC   normal   819   749    0   33      0       0    0   30    0    7      0    0
 15 0:15:0  FC   normal   819   748    0   34      0       0    0   16    0   21      0    0
 16 0:16:0  FC   normal   819   748    0   34      0       0    0   31    0    6      0    0
 17 0:17:0  FC   normal   819   748    0   34      0       0    0   16    0   21      0    0
 18 0:18:0  FC   normal   819   746    0   36      0       0    0   33    0    4      0    0
 19 0:19:0  FC   normal   819   748    0   34      0       0    0   16    0   21      0    0
 20 1:0:0   FC   normal   819   752    0   30      0       0    0   27    0   10      0    0
 21 1:1:0   FC   normal   819   781    0    1      0       0    0   37    0    0      0    0
 22 1:2:0   FC   normal   819   749    0   33      0       0    0   30    0    7      0    0
 23 1:3:0?  FC   failed   819     0    0    0      0     751   35    0    0    0      0   33
 24 1:4:0   FC   normal   819   754    0   28      0       0    0   25    0   12      0    0
 25 1:5:0   FC   normal   819   781    0    0      0       0    1   37    0    0      0    0
 26 1:6:0   FC   normal   819   752    0   30      0       0    0   27    0   10      0    0
 27 1:7:0   FC   normal   819   782    0    0      0       0    0   37    0    0      0    0
 28 1:8:0   FC   normal   819   753    0   29      0       0    0   26    0   11      0    0
 29 1:9:0   FC   normal   819   782    0    0      0       0    0   37    0    0      0    0
 30 1:10:0  FC   normal   819   749    0   33      0       0    0   29    0    8      0    0
 31 1:11:0  FC   normal   819   782    0    0      0       0    0   37    0    0      0    0
 32 1:12:0  FC   normal   819   754    0   25      0       0    3   25    0   12      0    0
 33 1:13:0  FC   normal   819   782    0    0      0       0    0   37    0    0      0    0
 34 1:14:0  FC   normal   819   753    0   29      0       0    0   25    0   12      0    0
 35 1:15:0  FC   normal   819   782    0    0      0       0    0   37    0    0      0    0
 36 1:16:0  FC   normal   819   752    0   30      0       0    0   26    0   11      0    0
 37 1:17:0  FC   normal   819   782    0    0      0       0    0   37    0    0      0    0
 38 1:18:0  FC   normal   819   754    0   28      0       0    0   24    0   13      0    0
 39 1:19:0  FC   normal   819   782    0    0      0       0    0   37    0    0      0    0
 40 1:20:0  FC   normal   819   752    0   30      0       0    0   26    0   11      0    0
 41 1:21:0  FC   normal   819   782    0    0      0       0    0   37    0    0      0    0
 42 1:22:0  FC   normal   819   750    0   32      0       0    0   28    0    9      0    0
 43 1:23:0  FC   normal   819   782    0    0      0       0    0   37    0    0      0    0
--------------------------------------------------------------------------------------------
 46 total               37674 31841    0  984      0    1476  101 1174    0  387      0   73

Step 2 : run commands "admitpd"

1633442 cli% admitpd
Checking for drive table upgrade packages
admitpd Error: Could not call sysmgr to admit disks: The system is not licensed for sufficient disks to admit these disks.

Step 3 : run commands "servicemag status -d"

Step 3 :
1633442 cli% servicemag status -d
Cage 0, magazine 9:
A servicemag resume command failed on this magazine.
The command completed at Mon Jun 20 17:57:14 2022.
The output of the servicemag resume was:
servicemag resume 0 9
... mag 0 9 already onlooped
... upgrading firmware on pd WWN [5000CCA0573B846T]...
... firmware is current on pd WWN [5000CCA07104D856] Id [ 9] 
Failed --
Could not call sysmgr to admit disks: The system is not licensed for sufficient disks to admit these disks.
servicemag resume 0 9 -- Failed 

Cage 1, magazine 3:
A servicemag resume command failed on this magazine.
The command completed at Mon Jun 20 17:57:46 2022.
The output of the servicemag resume was:
servicemag resume 1 3
... mag 1 3 already onlooped
... upgrading firmware on pd WWN [5000CCA04389E576]...
... firmware is current on pd WWN [5000CCA07103826B] Id [23] 
Failed --
Could not call sysmgr to admit disks: The system is not licensed for sufficient disks to admit these disks.
servicemag resume 1 3 -- Failed 

 
Regards;
QingChuan

[sbhat09]

Hello @qingchuan 

Your failed PD definitions are still not removed. You got to go one step back.

Remove the new PDs. Insert the failed PDs back to their original slots. As I told in my first post today, you have to remove the spare chunklets out of failed PDs. using the command 'removespare -pos 0:9:0:a' and then 'removespare -pos 1:3:0:a'

Note: before running this command ensure that failed PDs are in the same position (0:9:0 and 1:3:0). Other you may end up removing the spares of wrong disks.

After that, dismiss the PDs using the commands 'dismisspd 9' and 'dismisspd 23'

Regards,
Srinivas Bhat

If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of the company.

[qingchuan]

Thank you for your help Srinivas ! @sbhat09
Dismisspd Error : 
Step 1 : run commands "removespare "

1633442 cli% removespare -pos 0:9:0:a
Are you sure you want to remove spares?
select q=quit y=yes n=no: y
38 spares removed
removespare -pos 1:3:0:a
Are you sure you want to remove spares?
select q=quit y=yes n=no: y
36 spares removed

Step 2 : run commands "dismisspd 9 ; dismisspd 23"

1633442 cli% dismisspd 9
Error : Pd id 9 is referenced by chunklet 0:773
1633442 cli% dismisspd 23
Error : Pd id 23 is referenced by chunklet 1:773

Step 3 : admit new disk with commands "admitpd WWN"

Step 3 :
1633442 cli% admitpd 5000CCA0573B846T
Checking for drive table upgrade packages
admitpd Error: Could not call sysmgr to admit disks: The system is not licensed for sufficient disks to admit these disks.

Regards;
QingChuan

[sbhat09]

Hello @qingchuan,

'removespare' had been successful. But 'dismisspd' failed with an error. So, you may not proceed to 'admitpd'.

To understand more about the error on 'dismisspd', please share the command output for 'showpdch 9' and 'showpdch 23'

Regards,
Srinivas Bhat

If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of the company.