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A500 does not boot

 
gfh_1
Advisor

A500 does not boot

can somone help here,

A500 machine, go down this night ath 00:53 with this GSP log.

Log Entry # 2 :
SYSTEM NAME: mispillgsp
DATE: 09/02/2004 TIME: 00:53:40
ALERT LEVEL: 12 = Software failure

SOURCE: 1 = processor
SOURCE DETAIL: 1 = processor general SOURCE ID: 0
PROBLEM DETAIL: 0 = no problem detail

CALLER ACTIVITY: B = system panic STATUS: 0
CALLER SUBACTIVITY: 00 = implementation dependent
REPORTING ENTITY TYPE: E = HP-UX REPORTING ENTITY ID: 00

0xA0E000C01100B000 00000000 000005E9 type 20 = major change in system state
0x58E008C01100B000 00006808 02003528 type 11 = Timestamp 09/02/2004 00:53:40


Log Entry # 3 :
SYSTEM NAME: mispillgsp
DATE: 09/02/2004 TIME: 00:53:40
ALERT LEVEL: 12 = Software failure

SOURCE: 1 = processor
SOURCE DETAIL: 1 = processor general SOURCE ID: 0
PROBLEM DETAIL: 0 = no problem detail

CALLER ACTIVITY: B = system panic STATUS: 0
CALLER SUBACTIVITY: 80 = implementation dependent
REPORTING ENTITY TYPE: E = HP-UX REPORTING ENTITY ID: 00

0xF8E000C01100B800 00000000 0000B800 type 31 = legacy PA HEX chassis-code
0x58E008C01100B800 00006808 02003528 type 11 = Timestamp 09/02/2004 00:53:40

Log Entry # 4 :
SYSTEM NAME: mispillgsp
DATE: 09/02/2004 TIME: 00:53:40
ALERT LEVEL: 12 = Software failure

SOURCE: 1 = processor
SOURCE DETAIL: 1 = processor general SOURCE ID: 0
PROBLEM DETAIL: 0 = no problem detail

CALLER ACTIVITY: B = system panic STATUS: 0
CALLER SUBACTIVITY: 00 = implementation dependent
REPORTING ENTITY TYPE: E = HP-UX REPORTING ENTITY ID: 00

0xA0E000C01100B000 00000000 000005E9 type 20 = major change in system state
0x58E008C01100B000 00006808 02003528 type 11 = Timestamp 09/02/2004 00:53:40


Log Entry # 5 :
SYSTEM NAME: mispillgsp
DATE: 09/02/2004 TIME: 00:53:40
ALERT LEVEL: 12 = Software failure

SOURCE: 1 = processor
SOURCE DETAIL: 1 = processor general SOURCE ID: 0
PROBLEM DETAIL: 0 = no problem detail

CALLER ACTIVITY: B = system panic STATUS: 0
CALLER SUBACTIVITY: 80 = implementation dependent
REPORTING ENTITY TYPE: E = HP-UX REPORTING ENTITY ID: 00

0xF8E000C01100B800 00000000 0000B800 type 31 = legacy PA HEX chassis-code
0x58E008C01100B800 00006808 02003528 type 11 = Timestamp 09/02/2004 00:53:40


restart this morning gave us this error

processor test 111B
processor test 111C
processor test 111D
processor cache test 2111
processor cache test 2112
processor cache test 2113
processor cache test 2121
processor cache test 2122
processor test 1151
unknown, no source stated machine check 0624


and this GSP LOG

Log Entry # 1 :
SYSTEM NAME: mispillgsp
DATE: 09/02/2004 TIME: 10:20:52
ALERT LEVEL: 2 = Non-Urgent operator attention required

SOURCE: 0 = unknown, no source stated
SOURCE DETAIL: 0 = unknown, no source stated SOURCE ID: FF
PROBLEM DETAIL: 0 = no problem detail

CALLER ACTIVITY: 6 = machine check STATUS: 2
CALLER SUBACTIVITY: 24 = implementation dependent
REPORTING ENTITY TYPE: 0 = system firmware REPORTING ENTITY ID: 00

0x0000002000FF6242 00000000 00000000 type 0 = Data Field Unused
0x5800082000FF6242 00006808 020A1434 type 11 = Timestamp 09/02/2004 10:20:52

what is wrong ???
3 REPLIES 3
Jeff Schussele
Honored Contributor

Re: A500 does not boot

HI,

Appears to me that this is a probable CPU failure. I'd log a call to the Response Center. They'll be able to determine whether it's a HW or SW failure. But my money would be on HW since it's not booting.
How many CPUs are in that A500?

Rgds,
Jeff
PERSEVERANCE -- Remember, whatever does not kill you only makes you stronger!
gfh_1
Advisor

Re: A500 does not boot

there is 1 cpu in this machine
Jeff Schussele
Honored Contributor

Re: A500 does not boot

Hence no boot.
Bad CPU is reinforced by the fact that the POST is failing in the middle of a processor test.
Think you'll need to replace it.

Rgds,
Jeff
PERSEVERANCE -- Remember, whatever does not kill you only makes you stronger!