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Analysing HPMC codes on a K class

 
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Mark Jones_1
Advisor

Analysing HPMC codes on a K class

We have the following errors, after a system panic, can anybody help with the hex codes, to tell us whether it was hardware or software.

/var/tombstones # grep "HPMC Chassis" ts98

HPMC Chassis Codes = 0xcbf0 0x5008 0x7d08 0x7f07 0x5408 0x5508

HPMC Chassis Codes = 0xcbf0 0x5108 0x7d08 0x7f07 0x5408 0x5508

HPMC Chassis Codes = 0xcbf0 0x5202 0x7d08 0x7f07 0x5408 0x5508

HPMC Chassis Codes = 0xcbf0 0x5308 0x7d08 0x7f07 0x5408 0x5508

/var/tombstones #

6 REPLIES 6
Roberto Arias
Valued Contributor

Re: Analysing HPMC codes on a K class

ts98¿? is ts99 the last file normaly.

call HP support, HPMC is for CPU or memory failed in very cases

htp
The man is your friend
Mark Jones_1
Advisor

Re: Analysing HPMC codes on a K class

The system has been rebooted since the failure, thats why we are using ts98.
Robert Salter
Respected Contributor

Re: Analysing HPMC codes on a K class

Mark,

I got this a few years ago from a HP CE,
a 'x7' usually means a memory problem, i.e.0x7d08, 0x7f07.
Any x2 would be a processor, i.e.
0x20b1 ( the 2nd digit after the x is the processor number, 0 in this case).

But you should still contact HP to confirm the HPMC code.

Goodluck,

Robert
Time to smoke and joke
Bill Hassell
Honored Contributor
Solution

Re: Analysing HPMC codes on a K class

The K-class service manual (attached) lists the codes. Note that they will not tell you what part to replace, only the condition that failed. Your codes are:

0xcbf0 = HPMC handling initiated
0x5308 = Processor Memory bus broad fault
0x7d08 = Multi-bit memory fault (HPMC)
0x7f07 = 0 = memory carrier card number, 7 = SIMM pair number
0x5408 = Processor Memory bus broad fault
0x5508 = Processor Memory bus broad fault

For the 5000 series of faults, the codes are 5xy8 where x=slot and y=bus number. However, the 7d08 is the real problem - memory has failed and is not correctable, and 7f07 shows that the 0 memory carrier, SIMM pair 7 is defective.


Bill Hassell, sysadmin
Mark Jones_1
Advisor

Re: Analysing HPMC codes on a K class

Bill

Thank you for your answer and the document, this has helped us isolate the fault.

Regards
Mark Jones_1
Advisor

Re: Analysing HPMC codes on a K class

The question was resolved by Bill Hassell answer