CPU failure: reboot possible

[Mann_2]

Hi Marcel,

how many dip-switch must be configured?

Thanks for your anwer!

BR
Roland

[Marcel Burggraeve · Accepted solution]

It's a total of 8 dipswitches which can be found on the left side of the system board ( if you're facing the front of the system )
However, I just tried to find a document on ITRC and Google showing the correct settings but couldn't find one.
Maybe someone else on ITRC can provide a link or a document ?

[Mann_2]

Hi,

thanks for your help and the search for the documentation:-)

I would ty to find a detailed documentaion also.

BR
Roland

[Andrew Merritt_2]

Also, what is the full text of the EMS Event that was notified in syslog.log? Either run the command given, or look in /var/opt/resmon/log/event.log to see it.

Andrew

[Mann_2]

Hi Andrew,

here the message of the logfile:

# more /var/opt/resmon/log/event.log

>------------ Event Monitoring Service Event Notification ------------<

Notification Time: Sun Jun 17 16:55:03 2007

HE_H1_DB sent Event Monitor notification information:

/system/events/cpu/lpmc/cache_errors is >= 1.
Its current value is MAJORWARNING(3).



Event data from monitor:

Event Time..........: Sun Jun 17 16:55:03 2007
Severity............: MAJORWARNING
Monitor.............: lpmc_em
Event #.............: 100521
System..............: HE_H1_DB

Summary:

Module at Hard Physical Address = 0xfffffffffffa2000 : The faulty
processor is still active.


Description of Error:

On Fri Jun 8 16:44:04 2007, a SERIOUS event was generated indicating an
abnormally high failure rate for this processor. The processor is still
found to be active and continued use of the system may lead to a
catastrophic failure.

Probable Cause / Recommended Action:

Reboot the system to deconfigure the faulty processor. Also, the processor
should be replaced as soon as possible.

Additional Event Data:
System IP Address...: 139.64.2.5
Event Id............: 0x46754b4700000000
Monitor Version.....: B.01.00
Event Class.........: LPMC
Client Configuration File...........:
/var/stm/config/tools/monitor/default_lpmc_em.clcfg
Client Configuration File Version...: A.01.00
Qualification criteria met.
Number of events..: 1
Associated OS error log entry id(s):
None
Additional System Data:
System Model Number.............: 9000/800
EMS Version.....................: A.03.20
STM Version.....................: A.26.00
Latest information on this event:
http://docs.hp.com/hpux/content/hardware/ems/lpmc_em.htm#100521

v-v-v-v-v-v-v-v-v-v-v-v-v D E T A I L S v-v-v-v-v-v-v-v-v-v-v-v-v



Component Data:
HPA.....................: 0xfffffffffffa2000
Processor Number........: 1
Physical Device Path....: 162
Serial Number...........: 0


>---------- End Event Monitoring Service Event Notification ----------<






BR
Roland

[Andrew Merritt_2]

Ok, I think the text in that event answers your question about rebooting. The CPU would be deallocated, but the others would still work, and the system should boot OK.

It's not the cause of the problem, but I would strongly recommend that you install a current version of the OnlineDiags. That message shows that A.26.00 is installed, which was the June 2001 release! The current release for 11.11 is A.57.00 (see http://www.docs.hp.com/en/diag/stm/stm_upd.htm#table for the currently supported versions).

If you don't have the CDs, you can download the current version from http://h20293.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=B6191AAE

Andrew

[Mann_2]

Hi,

thanks for help.

Do you know, how many dip-switches must be configured by changing the cpu's from 360Mhz to 440Mhz?

Thanks in advance for you answer!

BR
Roland

[Phil uk]

Hi,
You may have a revA or RevB system Bd.
So if revA:
360Mhz:
SW1 ON, SW2 OFF, SW3 ON, SW4 OFF, SW5 ON
440Mhz:
SW1 ON, SW2 OFF, SW3 OFF, SW4 OFF, SW5 ON

If revB:
360Mhz:
SW1 ON, SW2 OFF, SW3 ON, SW4 ON, SW5 ON
440Mhz:
SW1 ON, SW2 OFF, SW3 OFF, SW4 ON, SW5 ON

As you can see, the 360Mhz SW settings are different for the revA & revB bds, so you can work out which system board you have.
HTH,
Phil

[Phil uk]

ps,
the Switch Bank is located near to a Button Battery on the SYS Bd, near the CPU sockets

[Mann_2]

Hi Phil,

thanks for your answer.

I'll go now to my customer and i'll get you an answer tomorrow.

Thnx a lot

BR
Roland