Can't boot machine

[Dan Berez]

Hi,

We recently got a server from ebay (we are a small software firm) and thus not supported. The machine is a rp5400 N-Series. It seems the machine got damaged in transit (the plastic front panel is a bit damaged, but inspecting the internals of the machine does not show anything obviously broken) because all lights are blinking and the following shows in GSP console.

We have spent quite a bit of time researching on the forums and cannot figure what may be going wrong (the closest we came with was: http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=592830 which suggested the backplane may be broken) Any idea where we could look? Or what to test exactly? The seller says the machine was working ok when sent and will replace anything that was broken.

Any pointers? Thanks!


********** VIRTUAL FRONT PANEL **********
System Boot detected
*****************************************
LEDs: RUN ATTENTION FAULT REMOTE POWER
FLASH FLASH FLASH ON ON
LED State: Unexpected Reboot. Running non-OS code. Non-critical error detected.
Check Chassis and Console Logs for error messages.

platform config 626F
processor slave rendezvous 1C17
processor test 1142
processor test 1100
processor test 1100
processor test 1100
processor test 1100
processor test 1100
processor test 1100
processor test 1100
processor test 1100
processor test 1100
PDH config 322F
PDH test 3149
PDH test 3160
platform test 616A
processor test 1146
processor INIT 1701
processor INIT 1701
processor test 1110
processor test 1110
processor test 1111
processor test 1111
processor test 1112
processor test 1112
processor test 1113
processor test 1113
processor test 1114
processor test 1114
processor test 1115
processor test 1115
processor test 1116
processor test 1116
processor test 1117
processor test 1117
processor test 1118
processor test 1118
processor test 1119
processor test 1119
processor test 111A
processor test 111A
processor test 111B
processor test 111B
processor test 111C
processor test 111C
processor test 111D
processor test 111D
processor cache test 2111
processor cache test 2111
processor cache test 2112
processor cache test 2112
processor cache test 2113
processor cache test 2113
processor cache test 2121
processor cache test 2121
processor cache test 2122
processor cache test 2122
processor test 1151
processor test 1151
processor INIT 1701
processor INIT 1701
processor test 1110
processor test 1110
processor slave rendezvous 1C17
processor test 1142
processor slave rendezvous 1C10
processor test 1142
PDH test 3158

***** EARLY BOOT VFP : SYSTEM ALERT *****
SYSTEM NAME: gsp-hp10206
DATE: 02/06/2007 TIME: 15:40:14
ALERT LEVEL: 15 = Fatal hardware or configuration problem prevents operation

REASON FOR ALERT
SOURCE: 3 = PDH
SOURCE DETAIL: 2 = ROM SOURCE ID: 0
PROBLEM DETAIL: 0 = no problem detail

LEDs: RUN ATTENTION FAULT REMOTE POWER
FLASH FLASH FLASH ON ON
LED State: Unexpected Reboot. Running non-OS code. Non-critical error detected.
Check Chassis and Console Logs for error messages.

0x000000F032001560 00000000 00000002 - type 0 = Data Field Unused
0x580008F032001560 00006B01 060F280E - type 11 = Timestamp 02/06/2007 15:40:14
A/a: ack read of this entry - Q/q: quit Virtual Front Panel Display
Anything else redisplay the log entry
->Choice:

[Mridul Shrivastava]

This entry means that there is an HPMC so there are hardware errors on the system.
I would suggest to log a call with HP and forward these GSP logs to them to diagnose the correct part.

[goldboy]

Dan,
I would suggest to reseat the components (memory, interfaces, Power monitor board...).
if you can please send me the GSP logs and copy paste all the POST procedure from the minute you turn the power on.

Tal

[Dan Berez]

Hi Tal,

Everything, as far as we can tell, is properly seated. The POST procedure that we pasted is everything that shows from the minute we poered on. How can I send locate/display the GSP logs so I can send them?

[goldboy · Accepted solution]

In order to get the GSP logs you have to from a console click on CTRL + B
when inside the GSP to view the logs (what will also clear all your fault and attention lights in the front of the server)type the following:
GSP> SL
pick E for error log.
no filtering is needed.
Q will allow you to quit.


since the system is an RP5400 (L1000)another thing, how many processors do you have, what speed, and in the case you have a single processor, do you have a terminator installed ?

Tal

[Dan Berez]

Hi Tal,

Sorry, as soon as I posted I should have researched how to do the GSP logs. I just did and this is what I get:

Log Entry # 0 :
SYSTEM NAME: gsp-hp10206
DATE: 02/14/2007 TIME: 15:44:47
ALERT LEVEL: 15 = Fatal hardware or configuration problem prevents operation

SOURCE: 3 = PDH
SOURCE DETAIL: 2 = ROM SOURCE ID: 0
PROBLEM DETAIL: 0 = no problem detail

CALLER ACTIVITY: 1 = test STATUS: 0
CALLER SUBACTIVITY: 56 = implementation dependent
REPORTING ENTITY TYPE: 0 = system firmware REPORTING ENTITY ID: 00

0x000000F032001560 00000000 00000002 type 0 = Data Field Unused
0x580008F032001560 00006B01 0E0F2C2F type 11 = Timestamp 02/14/2007 15:44:47
Type CR for next entry, Q CR to quit.



From the SS command:

System Processor Status:

Monarch Processor: 0

Processor 0 is : Installed and Configured
Processor 1 is : Not Installed
Processor 2 is : Not Installed
Processor 3 is : Installed and Configured


GSP Host Name: gsp-hp10206

What is a processor terminator? we have black plastic pieces that go in the processor sockets that are free.

Thanks again

[Dan Berez]

I forgot to mention I attached a picture of the machine in the previous post.

Regarding the machine specs, this is what we got:

2 x CPU 440Mhz (A5522-4004) PA8500 with 1,5MB Cache
1 x CPU Support Modul (For 2 CPUs)
4GB Ram ( 6x512MB High Density ECC Modul A5798-6001)
und (4x256MB High Density ECC Modul A5797-6001)
4 x 18GB 10K U160 Hot-Plug HDD
1 x DVD-Rom
1 x Ultra II LVD SCSI Controller (A5149-60101)
1 x 10/100Mbit Lan Controller (B5509-66001)
1 x GSP-Board (A6144-81004)
1 x 2CH SCSI Raid + Lan Board (A6828-60001)

[goldboy]

Dan,
if you where to have only one processor (which you dont), a terminator would have been install in CPU 3 spot.

it seems that your system is not configured properly:

"Fatal hardware or configuration problem prevents "

looking at the pic you sent it all looks fine, I would do the following:

1. make sure that both CPU's have have the same P/N and speed.
2. minimize the system hardware, pull all memory out and leave it with only 1 module slot 0a and 0b (make sure the same dimms size are used).
also remove any interfaces beside the 2 bottem ones (GSP and lan scsi).

other then that make sure all cables are connected properly.

Tal

[goldboy]

Dan,
on your spec list i did not see a LAN/SCSI interface which is suppose to be the first interface in the bottem P/N A5191-60211.

Also, what is the P/N of the support module (does it say Version A.10 on it ?)

Tal

[b65ran]

I have A500 HP 9000 server. I just changed the system board. And was trying to update the firmware then it hanged for an hour. Then I shut it off manually. After that I cannot boot the server. I am using two 400mhz processors. The dip switch setting is 2,3 and 6 open. But if I open all the swithces it boots up. And I can get into the console. But it shows the processor error warning. Here is what I got after typing SL in GSP.

GSP Host Name: uninitialized
GSP> sl


SL

Select Chassis Code Buffer to be displayed:
Incoming, Activity, Error, Current boot or Last boot? (I/A/E/C/L) e
e

Set up filter options on this buffer? (Y/[N]) n
n

The first entry is the most recent Chassis Code
Type + CR and CR to go up (back in time),
Type - CR and CR to go down (forward in time),
Type Q/q CR to quit.


Log Entry # 0 :
SYSTEM NAME: uninitialized
DATE: 10/04/2005 TIME: 04:43:03
ALERT LEVEL: 6 = Boot possible, pending failure - action required

SOURCE: 3 = PDH
SOURCE DETAIL: 0 = unknown, no source stated SOURCE ID: 1
PROBLEM DETAIL: 0 = no problem detail

CALLER ACTIVITY: 1 = test STATUS: 0
CALLER SUBACTIVITY: 73 = implementation dependent
REPORTING ENTITY TYPE: 0 = system firmware REPORTING ENTITY ID: 00

0x0000006030011730 00000000 00000001 type 0 = Data Field Unused
0x5800086030011730 00006909 04042B03 type 11 = Timestamp 10/04/2005 04:43:03
0x5800086030011730 00006909 04042B03 type 11 = Timestamp 10/04/2005 04:43:03


I dont know do I need anything other logs to show you.

Thanks