HPE 9000 and HPE e3000 Servers
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Chassis codes

 
Stefan Huber
Frequent Advisor

Chassis codes

Hi

I have an old L2000. From time to time the server crashes. So I spent some time to analyse the problem.....
I'm not sure if the failed is the fan in power supply.

GSP> ps


PS

Power Monitor Status:
Firmware Revision : 5
System Power state: Off Power Switch : On
Temperature : Normal Selected fan state: Normal

Power supplies | Fan
# State Type | States
-----------------------------------------------------------
0 Normal Type 0 | Failure
1 Normal Type 0 | Failure
2 Not Installed - | Normal
3 - - | Normal
4 - - | Failure
5 - - | Normal
6 - - | Normal
7 - - | Normal


GSP Host Name: zrhadm02gsp
GSP>sl

Log Entry # 0 :
SYSTEM NAME: zrhadm02gsp
DATE: 03/24/2007 TIME: 21:11:56
ALERT LEVEL: 13 = System hang detected via timer popping

SOURCE: 1 = processor
SOURCE DETAIL: 1 = processor general SOURCE ID: 0
PROBLEM DETAIL: 4 = timeout

CALLER ACTIVITY: F = display_activity() update STATUS: 0
CALLER SUBACTIVITY: 00 = implementation dependent
REPORTING ENTITY TYPE: E = HP-UX REPORTING ENTITY ID: 00

0x78E000D41100F000 00000003 00000000 type 15 = Activity Level/Timeout
0x58E008D41100F000 00006B02 18150B38 type 11 = Timestamp 03/24/2007 21:11:56


Type CR for next entry, Q CR to quit.


Log Entry # 1 :
SYSTEM NAME: zrhadm02gsp
DATE: 03/24/2007 TIME: 21:12:06
ALERT LEVEL: 14 = Fatal power or environmental problem prevents operation

SOURCE: 6 = platform
SOURCE DETAIL: 3 = cabinet fan SOURCE ID: FF
PROBLEM DETAIL: 6 = insufficient # of fans

CALLER ACTIVITY: 4 = monitor STATUS: F
CALLER SUBACTIVITY: 05 = fan
REPORTING ENTITY TYPE: 2 = power monitor REPORTING ENTITY ID: 00

0x002000E663FF405F 00000000 00000000 type 0 = Data Field Unused
0x582008E663FF405F 00006B02 18150C06 type 11 = Timestamp 03/24/2007 21:12:06
Type CR for next entry, - CR for previous entry, Q CR to quit.
I'm from Switzerland, but somehow ended up in Winnipeg
5 REPLIES 5
goldboy
Trusted Contributor

Re: Chassis codes

Stefan,
according to the PS/FAN status 3 fans failed

0 Normal Type 0 | Failure
1 Normal Type 0 | Failure
2 Not Installed - | Normal
3 - - | Normal
4 - - | Failure
5 - - | Normal
6 - - | Normal
7 - - | Normal

fans 0,1 and 4
check the fands amber lights and you will see which one is bad.


Tal

"Life is what you make out of them!"
goldboy
Trusted Contributor

Re: Chassis codes

Also, from the GSP chassis log you can see:

PROBLEM DETAIL: 6 = insufficient # of fans


you can lose up to 2 fans out of the 6 you have, after that the system will crash (it also depands which fans since there are 2 large ones for the CPU/SB cabin and 4 small oned for the I/O cabin).

Tal
"Life is what you make out of them!"
Stefan Huber
Frequent Advisor

Re: Chassis codes

So I have to replace two fan's right?

I'm from Switzerland, but somehow ended up in Winnipeg
goldboy
Trusted Contributor

Re: Chassis codes

I would suggest to replace all 3, when missing a fan in the L class the other fans spins faster to compensate for the loss, that will consume more power and shorten there life spam.

you can get away with replacing 2 but I would sugget to replace all 3.

Tal
"Life is what you make out of them!"
Andrew Rutter
Honored Contributor

Re: Chassis codes

hi,

all three fans should be replaced or the system will eventually shutdown again.

fan 0 is located at the front (lge fan)
fan 1 is located at the rear (lge fan)

fans 2,3,4,5 are all located behind the hard disks in the service bay area. removing this cover will show you which one is defective by the amber light.

The info needed to replace the fans is in the user guide

http://www.docs.hp.com/en/A5191-96018/ch07s02.html#d0e6550

One more thing is just try and move the rear and front fans slightly rocking them, as a a bad or dirty contact will stop it from working.

Andy