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01-28-2004 06:30 PM
01-28-2004 06:30 PM
Kind regards
Alexander M. Ermes
Solved! Go to Solution.
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01-28-2004 09:51 PM
01-28-2004 09:51 PM
Re: Customer satisfaction woth HP hardware support for 9000 servers
if you are talking about servers _only_ and just the 9000 series, on the "forums scale" I'd assign 10 points
Regards,
Bernhard
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01-28-2004 09:53 PM
01-28-2004 09:53 PM
Re: Customer satisfaction woth HP hardware support for 9000 servers
Rgds
Alexander M. Ermes
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01-28-2004 09:56 PM
01-28-2004 09:56 PM
Re: Customer satisfaction woth HP hardware support for 9000 servers
Compared to our two other support contracts (S..+I..) a 9 on a 0 to 10 scale. Never had Hardware issues whit HP.
Regards,
Robert-Jan
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01-28-2004 10:01 PM
01-28-2004 10:01 PM
Re: Customer satisfaction woth HP hardware support for 9000 servers
For all :
could you give me aour opinion about software support as well ?
Thanks in advance.
Alexander M. Ermes
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01-28-2004 10:27 PM
01-28-2004 10:27 PM
Re: Customer satisfaction woth HP hardware support for 9000 servers
HP very good (8)
SUN good (7) Software itself is good but support is not always how it should be.
IBM good (7.5)
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01-28-2004 10:27 PM
01-28-2004 10:27 PM
Re: Customer satisfaction woth HP hardware support for 9000 servers
SW support DP only: 5 points
Regards,
Bernhard
P.S. IMHO the support is really the reason why a lot of people do _not_ move to cheaper HW/SW. There would be more reasons I could add to that but that one actually makes the _big_ difference.
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01-29-2004 02:10 AM
01-29-2004 02:10 AM
Re: Customer satisfaction woth HP hardware support for 9000 servers
As a hardware engineer I can only offer an opinion on your original question. Whenever I have had occasion to use their services I have always found them to be worth at least a 10. That probably just applies to my little corner of S.E. England though!! as I cannot speak for the rest of the UK.
cheers
malvin
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01-29-2004 02:22 AM
01-29-2004 02:22 AM
Re: Customer satisfaction woth HP hardware support for 9000 servers
I'm very pleased with HP's 9000 support.
I'm impressed with how well the different parts work together. I can open a call with software due to a log entry that I'm concerned about. They'll identify it as a hardware problem and pass it over to the hardware folks who in turn have a CE dispatched to replace the hardware.
I've heard some not so nice things from the Wintel folks about getting support on former Compaq boxes. I'm glad I work with the 9000s. That support has been great.
Also the ITRC for hp-ux and 9000 hardware rocks. I don't think there's anything nearly as good for the former Compaq side.
Regards,
Tom
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01-29-2004 09:13 AM
01-29-2004 09:13 AM
SolutionThe only real issue I had was one time I had problems with PHKL_18543 and the initial response center person (I hesitate to call her an engineer) tried to tell me that HP-UX regenerated the kernel every time you rebooted. I was less than pleased with that person, but that event took place 3 or 4 years ago.
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