Drive is not responding

[Olga_1]

L-Class HP9000
For a few days diagmond was consuming 99% CPU;
This morning box was not usable, had to reboot it;
Error: Disk at hardware path 0/0/2/0.2.0: Drive is not responding.

ioscan does not show this disk

any help is appreciated.

[Helen French]

Hi,

Check this out:

http://us-support.external.hp.com/cki/bin/doc.pl/sid=6f69f18a0b0f29f8ec/screen=ckiDisplayDocument?docId=200000058668998

HTH,
Shiju

[Emiel van Grinsven]

Hi,

this looks like a hardware problem. Check syslog for errors. then log a call at HP for assistance and replacing the disk.

Good luck, Emiel

[Jeff Schussele]

Hi Olga,

Sounds to me like a call to HP is in order as that disk appears to be dead.

Rgds,
Jeff

[Emiel van Grinsven]

one more thing,
i presume there are no errors when you do ioscan? If so maybe scsi problems.

Grt, E.

[Olga_1]

no there are no errors, it just does not show this disk

Thank you all I will call HP

[Helen French]

Hi,

Again, check ioscan -fnC disk output and find out if it show 'NO_HW' in the address specified. Also you can check the disk status with 'stm' OR 'dd'.

Check the disk devices with SAM too. There will be a hardware error.

HTH,
Shiju

[pap]

Hi,
Simply call HP to replace the Disk.

-pap

[Frank Quinteros]

Olga,

Is this is a good H/W path; Is there a disk there?; are you expecting a disk to be there?

The Support Tools Bundle (predictive/diagmond) should be upgraded, I believe there was an issue a previous version. For HP-UX 11 (B.11.00.12.07) should be the correct bundle.

Frank

[Paula J Frazer-Campbell]

Olga

First fix.

Down the server and reseat the disk and all associated cables.

Then reboot and ioscan -fnC disk and see if it is found.

I hope you have a good backup of the data that was on it.

HTH

Paula