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HP D230 machine reboot question !!!

 
liaoqc
Occasional Contributor

HP D230 machine reboot question !!!

shutdownlog: Reboot after panic: TOC ,pcsq.pcoq=0.66e04,isr.ior=0.64b6dc
Reboot after panic: TOC ,pcsq.pcoq=0.66e00,isr.ior=0.64b6dc

syslog.log and dmesg no error

machine rebooted everyday many times!

I replaced power, same case
9 REPLIES 9
Mark Nieuwboer
Esteemed Contributor

Re: HP D230 machine reboot question !!!

Hi,
Is this the only error you get wath does the gsp error log say.

grtz. Mark
Henk Geurts
Esteemed Contributor

Re: HP D230 machine reboot question !!!

also check the /var/tombstones/ts99 file ....

regards.
Henk Geurts
Esteemed Contributor

Re: HP D230 machine reboot question !!!

also check for crash dump in /var/adm/crash

regards.
Adisuria Wangsadinata_1
Honored Contributor

Re: HP D230 machine reboot question !!!

Hi,

First you need to check is there a new crash/core directory has been created on /var/adm/crash after the system rebooted by itself ? The contain of crash/core directory is needed for HP to investigate the issue.

Second, you can check also is there a new ts99 file created after the system rebooted by itself (check the timestamp). Check also the timestamp on the file by running the command below :

# more /var/tombstones/ts99

If the timestamp is valid, most the issue due to the hardware issue.

Check also the files below :
/var/adm/syslog/syslog.log
/var/adm/syslog/OLDsyslog.log
/var/opt/resmon/log/event.log

On the system, check what's the LCD status when the system rebooted by itself (if possible) and check whether there's an attention light coming from the HDD, the cards (at the rear of the system).

Hope this information can help you.

Cheers,
AW
now working, next not working ... that's unix
mits
Respected Contributor

Re: HP D230 machine reboot question !!!

It appears to me the system rebooted with a TOC somehow. It may be TOC button mechanical problem or core I/O board has some hardware problem. try depressing the TOC button multiple times to see if it works physically during the system is in BCH mode. Or tapping around the TOC button (not TOC button itself) to see if any unexpected TOC happens. If it does, you may need to replace the core I/O board.
mits
Respected Contributor

Re: HP D230 machine reboot question !!!

Do you use any AC power management software for UPS? It may initiate a TOC when it detects some AC input power problem. Or, UPS itself may have some hardware problem.
Mohanasundaram_1
Honored Contributor

Re: HP D230 machine reboot question !!!

I remember having similar problems with the DC power switch. The DC power switch may have to be replaced.

Check with your HP support team on this.

With regards,
Mohan.
Attitude, Not aptitude, determines your altitude
Stefan Stechemesser
Honored Contributor

Re: HP D230 machine reboot question !!!

Hi,

a TOC can be caused by

1.) Manual Interaction (turning powerbutton on/off three times within a second)
2.) Software (most probable: Service Guard in case of network problems)
3.) A defect power switch (not very probable, happens normaly only when you try to power off the system)
4.) a defect CPU
5.) After an HPMC. In this case you should see an actual timestamp in the file /var/tombstones/ts99. I'm not sure if the Online Diagnostics can read the HPMC tombstones of a D230 (PCX-L2 CPU). Please check also in the BCH service menue with the "PIM" command: Reboot, then stop the autobootprocess within 10 seconds when prompted and go to service menue.)

You should also check /var/adm/crash for an actual memory dump.

Both the dump and the HPMC tombstone can only be analyzed by HP support ...

best regards

Stefan
Shameer.V.A
Respected Contributor

Re: HP D230 machine reboot question !!!

Hi ,
Replace the power switch on the front panel. This is the main cause of rebooting of D230 model

shameer
.... See invisible, feel intangible and achieve impossible as everything is possible ....